Accounts Receivable Billing Specialist

| Austin

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

As a Customer Billing Specialist in our Austin Four Points Office you will resolve billing problems and work with customers’ Accounts Payable via phone and email. You will be responsible for helping customers update information, solve payment issues, and work with other BigCommerce teams as necessary to ensure world class customer service.

What You’ll Do

  • Provide outstanding Billing execution to our internal and external customers
  • Respond to ticket requests while proactively keeping all stakeholders updated on the status of the issue
  • Research and resolve billing issues
  • Timely review and set up of contracts in the Billing system
  • Make outbound calls as needed for chargebacks and other revenue retention efforts
  • Work cross-functionally with Managed Account teams, Strategic Business Development, and Client Services, as well as other organizations towards timely and correct billing standards
  • Engage in sometimes difficult conversations while maintaining an always-professional and customer-first attitude
  • Process refund and credit requests
  • Develop and maintain process/training documentation for improving billing procedures
  • Participate in monthly and quarterly Accounting Close activities as needed
  • Assist with general operational projects and issues as needed

Who You Are

  • 1+ years experience in Billing within a fast-paced, dynamic environment
  • Excellent time management
  • Good knowledge of MS Office suite
  • Experience with SaaS billing systems
  • Extreme attention to detail
  • A passion for world class customer care is a must
  • Excellent written/verbal communication and client relationship skills
  • Ambitious, self-motivated, goal-oriented and driven towards success

This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities.

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement

Location

We're downtown at: 211 E 7th St Suite 500, Austin, TX 78701. We also have an amazing office in NW Austin: 11305 Four Points Drive, Austin TX 78726.

What are BigCommerce Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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