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Accounts Receivable Manager

| Austin

This Manager role is responsible for leading Khoros's Cash Collections team ensuring customer questions are answered and cash collected in a timely manner. This includes the management of accounts receivable collections, customer billing inquiries, cash applications and reconciliations. This role provides leadership to a team of 3+ team members. This role and team work directly with Khoros customers as well as coordinates customer issue resolution activities, and partners with Sales, Customer Success, and Legal teams.

This individual works collaboratively with Sales, Customer Success, Legal, Accounting and various functions across the entire business in delivering best-in-class customer service.

 

As Khoros grows, increasing automation to support customer requests will be critical. We are passionate about our operations and our team. We are looking for an individual who will be an exemplary team leader and will know how to design, scale, and manage operations while seeking continuous process and system improvements.

This position reports to the VP of Financial Operations.

 

Job Duties:

  • Maintain responsibility for achieving all cash collection goals, primarily tied to:
    • The timely resolution of customer billing queries per SLA
    • Effective collection efforts and AR aging controls
    • Accurate and efficient cash applications and reconciliations
  • Responsible for delivery of service-level turn-around times for both internal and external customers
  • Identify and implement automation and process improvements to increase the throughput of the team and enable them to focus on the more unique customer inquiries and challenges.
  • Supervise, mentor, and coach Cash Operations teams and grow as needed to support global operations
  • Design, track, and report on key operational metrics for AR and Cash operations
  • Provide management oversight on reviewing and approving credit memos and refunds for processing, in accordance with company control guidelines
  • Serve as primary point of escalation for Sales, Customer Success, and Legal teams
  • Collaborate and communicate policies, processes and procedures across functional teams
  • Be the primary contact for the accounting team on monthly close tasks
  • Drive continuous AR and Cash operations process improvements, controls, and systems/tools optimization
  • Other special projects as requested

 

Minimum Requirements:

 

  • 5+ years of progressive AR and Cash experience in a fast-paced environment, SaaS preferred
  • Strategic thinker and process optimizer who can identify and quickly resolve friction in the "billing to collection" process.
  • Ability to influence and bring team members and partners along to create and implement win-win solutions.
  • Excellent written and verbal communication skills
  • Experience managing people and relationships
  • Well organized; ability to prioritize tasks and provide a high-level of accuracy
  • High degree of curiosity in continuously optimizing team efficiency by analysing problems, Ability to analyze problems, developing/recommending solutions, and resolving issues
  • Highly proficient with the use of technology for automating and streamlining processes
  • Ability to interact with the rest of the team and outside parties and remain professional and flexible while under pressure
  • Knowledge of NetSuite preferred
  • BA in accounting, operations or related field
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

7300 Ranch Road 2222 , Austin, TX 78730-3204

An Insider's view of Khoros

What are some social events your company does?

Khoros Austin embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

Laura Whitefield

ATX Senior Executive Assistant & Cultural Specialist

How does the company support your career growth?

After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

Sidney Gomez

Sales Engineer

How has your career grown since starting at the company?

I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

Kristine Lim

Associate Sales Engineer

What are Khoros Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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