The Role: 

The Accounts Receivable Specialist will take ownership of AlertMedia’s customer billing operations. The right candidate will be determined to achieve effective and seamless support of business operations, including timely and accurate customer billing, responding to internal and external business inquiries and collaborating with internal teams to meet company goals. 

Who you are: 

You take initiative to use available resources to reach your end goals. You don’t shy away from picking up the phone if needed and have a no task too big or too small mentality. You take pride in a pristine level of attention to detail and are aware of the importance of being a positive representation of the company to customers. You’re a finance/accounting pro, equally as comfortable engaging with customers and internal teammates as you are working in spreadsheets and systems.  

Who we are:  

AlertMedia is leading the evolution of employee safety for a modern workforce. We offer the most intuitive emergency communication software on the market with fully integrated threat warnings and employee safety monitoring. We believe any organization can improve safety and business outcomes during critical events by quickly identifying threats and simplifying fast, reliable communication to impacted audiences. We are headquartered in Austin, TX, and trusted by thousands of customers in over 100 countries—including DHL, British Petroleum, SurveyMonkey, and Walmart—to keep their people safe and connected anytime, anywhere.  

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.  

Come join us in our mission to save lives and minimize loss through effective communication.  

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information please visit www.alertmedia.com. 

What you will do: 

• Keep track of customer invoices and manage the timely receipt of payments, including regular outreach to customers 
• Maintain accounts receivable customer records and detailed notes 
• Monitor accounts receivable aging and devise and implement process adjustments to maintain benchmarks 
• Oversee and initiate outbound written and verbal communication to complete customer billing cycle 
• Enter and process payments for employees and vendors with accuracy and few errors or omissions 
• Provide quick and responsive ongoing administrative support to customers, employees, and vendors 
• Build and leverage strong relationships with our customers and their administrative personnel 
• Analyze contract terms and answer related questions from both internal and external customers 
• Identify and resolve discrepancies in billing issues 
• Manage accuracy of key customer contract terms and renewal dates in Salesforce 
• Support accurate and timely generation and delivery of customer invoices 
• Contribute to accounting information system development and scaling financial operations 
• Work closely with Customer Success to identify up-selling opportunities 
• Acquire industry knowledge related to general trends, accounting procedures and GAAP rulings 
• Contribute to AlertMedia’s culture, values and vision for the future 

Requirements: 

• BA/BS degree in accounting, finance or a relevant field required 
• 2+ years’ experience in an accounting or financial role 
• Proven experience with invoicing and collecting customer payments 
• Experience working within an accounting software system (Quickbooks and/or NetSuite experience a plus) and with Microsoft Excel 
• Experience working with medium-sized to enterprise level customers 
• Outstanding verbal and written communication skills 
• Excellent organizational and project management skills, with ability to prioritize 
• Experience working with large volumes of customer transactions and interaction 
• Strongly analytical, with creative problem solving and negotiating skills 
• Ability to work closely with all employees of the company 
• Must be independent, self-motivated and success-driven, yet willing to work within a team environment 
• The ability and desire to work in a fast-paced challenging environment 
• The desire to learn and be coached 

What we offer: 

• Base salary + Company-Wide Bonus program 
• Competitive PTO + holidays to enjoy balance 
• Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees 
• Amazing rewards and incentives 
• An exciting and positive work environment 
• Commitment to community service with opportunities to give back  
• A Best Places to Work company 4 years in a row 

AlertMedia is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

AlertMedia does not currently sponsor applicants for work visas.