OJO Labs
OJO Labs partners with consumers on one of their biggest life purchases.
Austin, TX

Associate, Market Strategy & Ops at OJO Labs

| Austin
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About OJO
OJO envisions a world where everyone has what they need to own a home. We know that homeownership is one of life’s most complex decisions and access to trusted advice and expertise can be the difference-maker. Through the fusion of machine intelligence and human expertise, we meet people wherever they are in their home journey to provide deeply personalized guidance and support.
 
Our intuitive technology learns each individual’s needs and preferences to provide a tailored experience whether they’re buying, selling, or managing their home as an asset. We then help them to move forward when the time’s right — with support, knowledge, and confidence.
 
From our network of top-rated agents we’ll match homebuyers and sellers with the expert who can best support their specific journey. We introduce agents and loan officers to consumers at just the right time, and underpin the connection with tools and insights to ensure a best-in-class experience.
 
As part of our team, you’ll help create the experiences that help level the playing field in real estate, so that all people — regardless of race, class, or gender — can experience the gateway to wealth and the security that home provides. 
About the OJO Market Operations/Revenue Team
The OJO Market Operations and Revenue team is a collection of unique skills, passions and superpowers that together make us a very capable team. We are a fast paced team with hustle and startup mentality doing what it takes. We highly value curiosity, risk-taking, measurement, analytics, innovative thinking, and above all, a maniacal focus on our customers.
 
Our team is responsible for driving the outcomes and performance of local markets. They define the strategy for the market, areas of focus and work collaboratively with cross functional teams balancing growth and profitability.  
What you'll do:
  • Operationalize new markets and be responsible for day-to-day management and success of a group of markets
  • Set the strategy for your group of markets and oversee the results-driven execution in your markets
  • Work cross functionally across OJO teams and influence and drive product roadmaps to improve efficiency and execution
  • Play a hands-on role in connecting the dots between all the metrics and present analysis and strategy to agents and markets teams
  • Successfully manage the tradeoffs of delivering for the short term while building long-term value in these markets
  • Manage business processes to hire agents and manage agents’ performance
  • Guide and operationalize key strategic decisions by leveraging data and building strategy and sustainable metrics
  • Partner with revenue operations and BI teams to develop accurate projections for your market
  • Build and maintain relationships with key industry leaders in the real estate industry in your market
  • Develop and maintain metrics/KPIs and quantitative measures of market success that are understandable both by stakeholders at varying organizational levels
  • Influence and drive product roadmap by figuring out which products and services would help elevate these markets
  • Demonstrate an inclusive approach to your craft: bring everyone along with you, learn from their input, accept challenges, iterate, deliver together
  • Inspire excitement across the organization with ambitious goals that are well understood and easily socialized
  • Lead with empathy; OJO creates change in industries with long-standing norms and routines
  • Drive process improvement across all regional departments
  • Help drive market expansion efforts in the future; as your role will be the prototype for how we assemble our new markets in the future to service our customers
What we need from you:
  • 2-5 years of experience in management consulting, finance, banking, or operations. Experience at a high-growth company or startup is a major plus
  • Ability to think outside the box and create growth, innovation, and improvements
  • Proficient in Excel, Business Intelligence tools (like Tableau, Looker), and experience making financial models
  • Strong analytical skills and data literacy
  • Solution-oriented mindset and work approach
  • Excellent communicator who can effectively manage multiple stakeholders
  • Real estate experience is nice to have
  • Comfort in leading through ambiguity; ability to set long-term outcomes and manage through iterations and decisions to achieve them
  • Strong detail orientation
What do we have to offer?
  • You get to work with the best of the best
  • A collaborative, respectful environment where your voice will always be heard
  • Competitive Salaries 
  • Equity 
  • Unlimited/Open PTO Policy
  • Dog-Friendly Workplace 
  • Flexible Hybrid Work Environment
  • Optimum Workspace Subsidy
  • 70% Coverage of Employee and Dependent Health Premiums 
  • Promote from Within Philosophy 
  • Volunteer Program 
  • Many More – We have a whole team dedicated to making OJO an awesome place to work!
Our Team
With offices all over the world, our award-winning work environments blend meaningful impact and employee satisfaction. We have offices in Austin, Texas; Minneapolis, Minnesota; San Mateo, California; Chicago, Illinois; Toronto, Ontario; and Vieux Fort, St. Lucia.
 
OJO has received multiple workplace awards, including Fortune Best Workplaces in Technology, Inc. Best Workplaces, and Austin Business Journal’s Best Places to Work. Every person at OJO has a significant impact on our evolving product, team, and culture, which is why we hire the best technical, creative, and operational minds.
 
Virtual Life at OJO
At OJO, we care and listen deeply to the needs of our team to ensure they are comfortable and have the necessary tools to be productive while working from home during the pandemic. We strive to allow a balance and separation between home and work life, and provide support and a flexible working schedule so that employees are able to focus on what’s important to them. The leadership team at OJO has decided that we will work from home indefinitely. As safety allows, offices will open and employees will have the option of accessing them to work. We will continue to monitor and respond to COVID-19 proactively, while adhering to safety precautions provided by medical leadership.
 
OJO is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.
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Where we are

We are in the South Congress neighborhood with an unobstructed view of beautiful downtown Austin. Come check us out!

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • TypescriptLanguages
    • ExpressFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • ReactFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
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What are OJO Labs Perks + Benefits

OJO Labs Benefits Overview

You get to work with the best of the best
A collaborative, respectful environment where your voice will always be heard
Competitive Salaries
Equity
"Take What You Need"/Flexible PTO Policy
20+ Company Holidays
Dog-Friendly Workplace
Free Parking
Home Office Stipend for New Hires
Monthly Wellness Stipend
At Least 70% Coverage of Employee and Dependent Health Premiums
Paid Parental Leave
Promote From Within Philosophy
Volunteer Opportunities: OJO Cares
Many More – We have a whole team dedicated to making OJO an awesome place to work!

Culture
Volunteer in local community
Partners with Nonprofits
We've worked with some really amazing nonprofits over the years. For example, we host Code2College interns in our engineering team and donate technology equipment for their use.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Our Executive and Senior leadership teams are diverse and well-rounded.
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
OJO is committed to fostering an inclusive environment for all candidates by building a hiring ecosystem that ensures consistency, fairness, and equity.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
OJO offers both healthcare and dependent care FSAs.
Disability Insurance
OJO pays long-term and short-term disability.
Dental Benefits
Vision Benefits
Health Insurance Benefits
OJO offers three different insurance plans, including one with 100% coverage for employees and dependents. OJO also contributes to employees’ Health Savings Accounts (HSA).
Life Insurance
OJO covers a basic life insurance policy for employees, but also offers a voluntary life insurance option for employees and dependents.
Wellness Programs
OJO offers a monthly wellness stipend for employees.
Mental Health Benefits
OJO has partnered with TalkSpace to offer all employees and dependents (over the age of 13) covered access to therapy and psychiatry services.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We believe life is what happens outside of the office, and we support our team's individual needs to manage their schedules.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Our exempt employees have a "take what you need" time off policy, and our non-exempt employees each have a generous PTO policy.
Paid Volunteer Time
We have a monthly volunteer program that provides opportunities for our team to give back to the community.
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
New hires receive a home office stipend.
Professional Development Benefits
Job Training & Conferences
OJO has lots of growth and learning opportunities!
Tuition Reimbursement
Diversity Program
Lunch and learns
Our Data Science and Engineering teams hold regular lunch and learns ranging from beginner to advanced topics.
Cross functional training encouraged
Promote from within
Customized development tracks

An Insider's view of OJO Labs

What's something quirky about your company?

Our biweekly company-wide syncs always feel welcoming; you can unmute yourself and chime in. To me, this atmosphere comes from the top. Our CEO is never scripted and always speaks off the cuff with humor and sincerity. It’s a very inviting environment. I think we are serious when it matters, and we can relax and be ourselves when the time is right.

Neena

Senior Accountant

What does your typical day look like?

My team starts the day summarizing our previous successes and our next steps… and that’s about the only thing that’s standard. This is why I love OJOso much - each day, there’s a new challenge, so no 2 days are ever the same. Between analyses, training models, bimonthly white paper reviews, and demo-ing results… there is zero room for boredom.

Analysa

Data Scientist II

How do you empower your team to be more creative?

OJO product designers are empowered every day - partnering with PM and ENG to envision our north-star product experience and then build it, test it, and improve it. To always grow, we meet weekly with researchers and designers from OJO marketing to get eyes on a new design, learn from a cross-org colleague, or to share a personal creative passion.

Drew

Senior Director of Customer Experience

How does your team reward individual success?

Acknowledging individual contributions is a core tenet of OJO - it’s just a natural extension of our Hire Great value baking it into our DNA. In addition to managers make providing positive and negative feedback a priority, we also have dedicated slack channels, achievement badges, gold star callouts in our team retrospectives.

David

Senior Engineering Manager

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