Director of Collections at Billd

| Austin
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Billd is an exciting new FinTech company transforming the way construction companies finance projects.  Billd is well funded, has its product in the market and has been recently featured in VentureBeat, Forbes, Austin Business Journal and Modern Contractor Solutions as one of the innovation leaders in this space.


We believe in attracting and hiring the best and brightest. We are looking for talented, motivated professionals to join our growing team. At Billd, you will be challenged to be your best self and guaranteed to have one of the most professionally rewarding experiences of your career.


Billd is seeking a Director of Collections who will be responsible for managing the Collections team and its operations.  The Collections team plays a critical role in ensuring our customers’ success, and this person must be focused on making sure all of our customers have the best experience possible while working with Billd.  The Director of Collections will manage performance metrics at an individual and team performance level and will be tasked with developing, executing, and contributing to collections strategies that meet and sustain the company’s portfolio targets.  This person will be responsible for overseeing collections on all accounts while ensuring best efforts to maximize recoveries.  Additional responsibilities include working with the CEO, CRO and COO to identify and reduce credit and financial risks to enhance the company’s overall risk management process.



  • Run day to day servicing of accounts while working in close collaboration with other ops & credit/risk teams
  • Develop and manage scalable collection process including automated email, text and phone notifications 
  • Manage, coach and train a team of collection associates to optimize collections
  • Develop and implement collections processes that reduce the amount of delinquencies
  • Increase customer engagement and operational efficiency by optimizing resolution strategies
  • Use analytics to gain a deep understanding of the collections portfolio to drive improvement
  • Proactively engage with and take actions to encourage timely payments by higher risk clients
  • Develop, implement, and manage strategies to hit portfolio targets
  • Creates and leads an engaged team that ensures quality service is provided to all Billd customers
  • Report collection status to executive management 



  • 5+ years of experience in a similar role within a financial services company
  • Experience with financing servicing, preferably within small business lending
  • Solid understanding of the full credit lifecycle, including acquisition, fraud, account management, and collections & recoveries
  • Exceptional problem solving and analytical skills
  • Ability to maintain the highest standard of integrity, accuracy, and precision.
  • Excellent verbal and written communication skills
  • Proficient understanding of business sensitivities and confidentiality
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • AngularJSFrameworks
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • MailChimpEmail


Just 10 minutes north of downtown Austin, and right next to plenty of bars and restaurants.

An Insider's view of Billd

What’s the vibe like in the office?

Excitement. Team members celebrate others' successes both inside and outside the company. When a client calls up because they've just won a bid on a major project - and the clients know that we're there to help them - the excitement is tangible. We're solving age-old problems with an innovative approach, nothing is more exciting than that.

Jon Placa

Director of Financial Operations

What projects are you most excited about?

I'm most excited about our technology partnerships, specifically with Procore and Stack. Billd's credit terms act as a perfect complement to construction technology platforms and it is exciting to develop integrations into our partners workflow. Ultimately, the integrations create more value for contractors with a great user experience.

Robbie Reynolds

Director of Business Development

How does the company support your career growth?

The leadership of this company is serious about professional development and letting employees take on big challenges that excite them. Billd has allowed me to explore different teams and roles since I joined a year ago. It’s exciting to look around and see the amount the company has grown and to consider how much I’ve grown as well.


Sales Enablement Manager

What's something quirky about your company?

I consider under-desk hammocks, nitro green tea on draft, and a fully built out cross-training gym 100% mainstream at this point, so no quirks there. If I'm thinking "quirky," it'd have to be our Billd Office Music Policy: first person to arrive in the morning selects the jams for the day (no skips allowed).

Russ Briscoe

Director of Contractor Partnerships

What are Billd Perks + Benefits

Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Pet Friendly
Professional Development Benefits
Lunch and learns
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