Director of Credit and Collections at Workrise

| Austin | Remote
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As the leading workforce management solution for the skilled trades, Workrise makes it easier for skilled laborers to find work, and for companies to find in-demand workers. Workrise currently operates in wind, solar, construction, oil and gas, and defense industries. We’re growing, and we’d love to learn what you can add to our team!

Workrise is hiring a Director of Credit & Collections to grow our credit and collections processes. The Director will oversee the creation of solutions that improve our cash conversion cycle, optimize our credit risk, alleviate manual processes, and provide the reporting and data necessary for the business leaders to grow their business. This role will interact regularly with the VP of Financial Operations, the Treasurer, the Controller, the CFO, and the heads of our business units. 

This role will be actively involved in the entire order-to-cash process. Our ideal candidate for this role will be someone who is highly self-motivated and is strong in financial modeling and stakeholder engagement, while also being able to understand how credit and collections policies can best preserve our capital.

What you’ll be doing:
  • Take current team processes to the next level, including formalizing escalation procedures and processes
  • Design monitoring strategy to identify whether credit strategy is working as expected or if a pivot in approach is required and to clearly identify the factors contributing to strategy effectiveness and performance
  • Analyze current credit risk and develop a strategy to remedy any existing problems, while simultaneously building a go-forward strategy to underwrite our business to grow, within our risk tolerance
  • Review programs with Strategy, Sales, and Product to identify credit program features that balance driving growth while maintaining financial stability
  • Develop performance forecasts that take into account a variety of economic, market, and customer-specific factors
  • Set objectives for the collections team that align with the accounting department's goals and ensure team goals are met
  • Improve current collections metrics by effectively manage day-to-day collections activities and motivating the teams to identify, resolve, and mitigate account delinquencies
  • Build out world-class reporting functionality that allows management to precisely understand our credit risk and how to address it
  • Partner closely with cross-functional teams including Sales, Finance, Legal and various business owners to ensure clear communication with Clients
  • Work cross functionally with Product and Engineering teams to refine and improve our processes including providing scope, requirements design, and user acceptance testing
  • Act as a key stakeholder in the implementation and rollout of HighRadius
  • Manage bad debt expense forecasting and assessment process
  • Prepare documentation and/or analysis to support audit requests
  • Provide updates to senior management on credit risk issues, recommendations, and progress
What you should have:
  • Strong bias to action
  • Undergraduate degree preferred or equivalent experience in Finance, Accounting, and/or Business. MBA or other advanced degree preferred
  • 10+ years credit and/or collections experience, preferably for high-growth tech, heavy industry, or marketplace company
  • 5+ years of management experience required
  • Deep domain expertise in credit underwriting, process optimization, and risk mitigation
  • Experience with Netsuite preferred
  • Excellent communication and organizational skills required
  • Experience in identifying stakeholders, establishing relationships, and influencing others to get work done
  • Excellent judgment, critical-thinking, and decision-making skills; can balance attention to detail with swift execution
  • Experience working in fast-paced and frequently-changing environments; ability to thrive in ambiguity and self-direct

More than a job:

At Workrise you can feel good about your work and furthering our mission to serve those who do the hard work. We recognize that making an impact matters to you and we believe in providing an environment that fosters that ambition. We welcome you to develop relationships with coworkers by displaying our company values: 

  • Own the Mission
  • Learn and Grow
  • Solutions Over Ego
  • Raise the Bar 

In appreciation for your contributions, we support you with:

  • Working alongside talented peers who will bring out the best in you
  • The opportunity to significantly impact the growth curve of an already high-growth business
  • Benefits for full-time employees, flexible paid time off, 401k with company matching, medical, dental and vision insurance

As a world-class employer, Workrise is committed to providing an environment where any and all people feel belonging, respected, and free to be their authentic selves. We welcome applicants of all gender identity and expression, sexual orientation, educational background, religion, ethnicity, disability, age, veteran status, and citizenship. We’d love to learn what you can add to our team!

Who we are:

In 2014, we set out to create a better way to get work done in the Oil & Gas industry. The goal — to build the most reliable and cost-effective workforce solution, using technology to make it easier to manage and deploy workers at scale. Over time, we’ve grown to serve construction, wind, solar, and defense. 

We’re a Series E startup, backed by industry-leading investors Founders Fund, Bedrock Capital, Andreesen Horowitz, Baillie Gifford. To date, we’ve placed over 26,000 skilled tradespeople with over 500 businesses and are poised to grow exponentially over the coming months and years.

We’d love to share more through the interview process!

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks

Location

Workrise is located in downtown Austin right next to Lady Bird Lake. We're close to a ton of restaurants, coffee shops, bars, and trails.

An Insider's view of Workrise

What’s the vibe like in the office?

High Energy. Everyone is fully on-board with the common goal of “putting people to work”. Here at Workrise not only are we striving to become advocates for their betterment but become that platform that will galvanize the worker to build and power our society. We have a ton of work to do, but we also have a true sense of ownership.

Gus

Data Engineering Manager

How do you collaborate with other teams in the company?

At Workrise, we foster collaborative culture through open communication and open-mindedness. We collaborate with other teams by understanding each other's needs and the common goals we are trying to achieve together.

Ravanpreet

Engineering Manager

How does the company support your career growth?

When I first joined Workrise I had a bucket list of skills I wanted to build at my new career opportuny. In just three months, Workrise gave me the strength and support to blow that list out of the water! I am so exced to continue learning, growing, and getting hard work done!

Alyssa

Product Designer

What is your vision for the company?

Workrise is on a mission to empower the people who get hard work done — with an ambitious vision of putting 1 million skilled tradespeople to work by 2030. We're building a better way to work, by giving workers access to more opportunities and helping companies find the right people for the right job.

Xuan

CEO

What are some things you learned at the company?

Collaboration! It has been critical to work alongside my colleagues and partners here in order to be successful. I have learned how to collaborate and partner with amazing folks from every part of the business, which has been amazing for my own personal exposure and development.

Ron

Technical Recruiter

What are Workrise Perks + Benefits

Workrise Benefits Overview

At Workrise you can feel good about your work and furthering our mission to serve those who do the hard work. We recognize that making an impact matters to you and we believe in providing an environment that fosters that ambition. We welcome you to develop relationships with coworkers by displaying our company values: Own the Mission, Learn and Grow, Solutions Over Ego, and Raise the Bar. In appreciation for your contributions, we support you with various health insurance plan options (including medical, dental, vision), flexible paid time off, and competitive 401k matching.

Workrise is committed to providing an environment where any and all people feel welcome, belonging, respected, and free to be their authentic selves. We welcome applicants of all gender identities, sexual orientation and expression, educational background, age, religion, ethnicities, veteran status, and citizenship. We’d love to learn what you can add to our team!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
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