Director of Go To Market Operations at Brightpearl

| Austin
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About Brightpearl:

Join one of Austin’s Best Places to Work 2021 in the heart of downtown Austin where we’re making the lives of retailers simpler by automating the back office. Brightpearl is the number one digital operations platform (DOP) for brands and retailers . We manage everything ‘after the buy button’ so that our customers can focus on growing their business.

We’re looking for a Director of Go To Market Operations to help us ensure that our working practices are effective and drive healthy, sustainable business to meet our business goals. Establishing trust and relationships quickly and demonstrating your understanding of the software customer lifecycle will be key to getting off to a great start.

“People First” is our first PEARL value, so before we get too deep into your day-to-day responsibilities, here are some of the things we bring to the table. The opportunity to collaborate with other talented people, have a voice, shape team priorities and the value add culture within our revenue generating teams, flexible working, generous time off allowances, employer paid premiums for employee medical and dental insurances, and many more initiatives that drive our positive culture. Check out our perks and benefits tab to see what else!

About the role:

Drawing from your experience in sales operations within ERP software, you will be a key player in engaging and influencing teams to set priorities, collaborate, deliver commitments on time and communicate effectively.

Our Director of Go To Market Operations will be passionate about instilling collaboration, structure, clarity and visibility across our teams, and ensuring that everyone understands the role that they play in helping us to meet our targets. That means implementing best practices and keeping us aligned with the Company strategic goals.

You’ll be closely partnering with our CRO, SVP of Customer Success and VP Sales Americas, and working with our new business sales, customer success, professional services and support teams. Lead our revenue operational cadence, making sure our processes are ready to scale, evolving our KPI reporting and workflows and making sure that we are always aware of and taking action on our risks and opportunities. You’ll be comfortable in coaching, constructively challenging, influencing and motivating others to create consistency in the way we work.

On a day to day basis, there will be close collaboration and partnership with our customer facing, product and finance teams, to ensure that everyone is aligned, sharing information and delivering meaningful, high quality and timely outcomes, with the customer and Company strategy in mind.


  • Be a trusted advisor and partner to our revenue leaders, playing a proactive role in defining and designing the execution of our go to market strategy.
  • Design, implement and lead the operational cadence for the revenue generating teams. Establish core meetings that have clear purpose and agenda to share information, make data driven decisions, follow up on actions and hold yourself and others accountable to commitments.
  • Manage, motivate and develop our Head of Sales and Marketing Systems to reach full potential, making sure that clear goals and priorities are set to optimize our use of our sales and marketing systems and tools, the workflows and controls are set up effectively and instill a business partnering culture.
  • Coach our revenue leaders and line managers to enhance a productive and engaged value selling culture, with the right playbooks, enablement, engagement and best practices to deliver desired outcomes.
  • Improve consistency and performance visibility through simplifying and consolidating our dashboards and reporting, making sure that our KPIs are reliable, meaningful and insightful and support the leadership team in making the best choices when it comes to performance and resources. Lead requirements for deep dive, root cause analysis and efforts to mitigate risks and maximize opportunities.
  • Introduce best practice working methodologies that are effective, efficient and scalable and also protect our revenue, margins and efficiency results. Things like deal hygiene, compliance and risk management.
  • Partner with revenue leadership and finance teams to manage all aspects of revenue planning, reporting, forecasting, capacity planning, sales quota and sales compensation plan design (Sales, Customer Success, Professional Services).
  • Act as a trusted advisor to influence the development and refinement of annual and quarterly sales compensation plans, to drive the required behaviors to meet our goals and targets.
  • Manage departmental budgets effectively through optimal resource allocation and planning.
  • Identify opportunities and weaknesses within territories and make proposals to create value, increase operational efficiency and deliver sustainable change to meet our goals.

To be successful as the Director of Go To Market Operations at Brightpearl, you’ll most likely have...

  • Relevant experience within the software industry in which you successfully create, implement and steer operational cadence, structure and disciplines, bringing others along with you, working towards a common goal.
  • Successfully designed for scale and executed those plans effectively through periods of rapid growth.
  • Experience in facilitating teamwork across departments, with understanding of the operational requirements and differences in priorities that may come up.
  • Flair for building trusted relationships through great verbal and written communication skills, with a constructive coaching style. Convey information in a clear and relatable way, at all levels across the organization.
  • Attention to detail as well as big-picture appreciation, drawing from data and best practices to reach your conclusions.
  • Expertise and passion for figuring out a solution when faced with a new situation,, and leaning into change for the better, balanced with the emotional intelligence to bring people in, listen and get everyone to the best answer quickly.
  • Ability to manage multiple projects in a dynamic environment, being comfortable with ambiguity and translating that into clear actionable goals and steps.
  • Demonstrate ownership and accountability during the execution of tasks.
  • Genuine enthusiasm for continuous improvements, finding solutions and coaching others.
  • Aptitude in managing change in a positive way, and in helping others to understand the rationale and buy in to the change.
  • Must be in Austin or willing to relocate and able to work in our downtown office
  • We are not sponsoring visas at this time

Desirables or show us your potential to learn on the job:

  • Working appreciation of the Saas model
  • Working experience with of Salesforce and Hubspot


Brightpearl Perks:

  • Join one of Built In Austin's 2021’s Best Places to Work
  • Competitive compensation package: salary, stock options, medical benefits, 20 days of annual PTO and 12 Holidays

Right now, we’re all doing our part to flatten the curve by working from home, but whenever its safe to return to the office, we offer:

  • Stocked Kitchen with snacks and beer on tap
  • Work downtown Austin in an open and vibrant workspace
  • Enjoy frequent Company events, team building activities and after hour socials
  • We’re an energetic and inclusive organization
  • We believe in promoting a healthy work-life balance and support remote working with management approval.

Check us out on Built In Austin to get more of an insight on what it’s like to work with us!

Ensuring a diverse and inclusive workplace where we collaborate and learn from each other is core to Brightpearl’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a supportive place to work.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • ExpressFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • JIRAManagement


Our office is located on 7th and Brazos near some great lunch spots and the train station. We’re remote friendly so work wherever you’re successful!

An Insider's view of Brightpearl

What are some social events your company does?

The Company is transparent with employees offering weekly stand up meetings, monthly all-hands meetings & Friday happy hour in the office. In addition, we have monthly lunch-and-learns, volunteer opportunities & friendly departmental competitions. Holiday parties & group team building activities are an optional way to get to know your colleagues!


Head of HR US

How do you collaborate with other teams in the company?

Brightpearl has given me an amazing opportunity to see creative collaboration, support, and teamwork across departments where even the execs aren't afraid to dive in to assist and support our customers. I am so proud of my company for getting on the Built in Austin's Best Places to Work list, it was well deserved.


Professional Services Project Manager

What makes someone successful on your team?

You have to be a self starter and vocal about what you need. Management wants you to be successful and will help you along the path to success, so don't be shy.


Employee Experience Manager

What’s the vibe like in the office?

It's great to be a part of a company where your contributions are recognized and encouraged. From day one, I've felt support from the team and have consistently been provided insight on Brightpearl's trajectory. I'm incredibly excited for both the future of my career here, and the future of Brightpearl.


Presales Engineer

What are Brightpearl Perks + Benefits

Brightpearl Benefits Overview

We pride ourselves on being People First. Here's how we are fostering an inclusive and caring culture in a remote world:
-Cover 100% of medical, dental, and vision for employees.
-Offer 20 days of PTO plus 12 paid holidays.
-Buddy program for new team members
- Remote friendly
-Utilize interactive slack tools like Donut
-Work with you on providing all you need to succeed while working from home
-Frequent Socials e.g. our Movie Club, book club, Craft slack channels
- Your choice of curated snacks, coffee or tea delivered to your home
-Peer nominated Values Awards

Volunteer in local community
The Company offers paid volunteer opportunities annually for employees to work together on a community project.
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Brightpearl offers the opportunity for employees to save money on a pre-tax basis for things that they are already paying for on medical, dependent care and commuter expenses.
Disability Insurance
Brightpearl pays 100% of the cost for Short-term and Long-term disability benefits.
Dental Benefits
Brightpearl's dental plan pays 100% of the cost for preventive care 2x in a 12 month period. The employee premium is covered at 100% by the Company.
Vision Benefits
Our vision plan is through one of the largest network of providers. Brightpearl pays 100% of the employee premium for this benefit.
Health Insurance Benefits
We have two Medical plans. A High Deductible Plan with a HSA option which the Company contributes to every pay period. Also a traditional PPO plan. Both employee premiums paid 100% by the Company.
Life Insurance
Brightpearl pays for 1x base annual salary for every employee.
Onsite Gym
Our Austin office has access to an onsite fitness facility for all employees.
Mental Health Benefits
Retirement & Stock Options Benefits
Our 401K plan is currently through Vanguard and offers a wide selection of funds to choose from to round out your saving options. We also offer a ROTH choice as well.
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Our PTO plan gives employees 120 hours of time to use for vacation or personal reasons.
Paid Volunteer Time
Paid Holidays
Brightpearl offers 12 holiday days including the employee's birthday!
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Brightpearl focuses and the work that the employees contributes and supports each employee to come to work in a casual office dress.
Company Outings
Brightpearl has team-building events, Company-wide holiday parties, a BBQ family-friendly event and many opportunities for happy hour as well.
Stocked Kitchen
Brightpearl has a stocked kitchen with coffee, tea and snacks.
Some Meals Provided
The Company will host frequent lunch and learn opportunities for the employees.
Happy Hours
Parking is reimbursed up to $150 per month for parking in Austin.
Fitness Subsidies
We have partnered with Gold's gym to offer our team discounted rates!
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Brightpearl has an Employee Assistance Program which provides free and confidential counseling and financial advice.

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