InCloudCounsel is seeking an E-Billing Specialist to join our rapidly growing company. InCloudCounsel is the leading technology and services provider of contract automation and intelligence for many of the world’s biggest and most innovative companies. By combining highly experienced corporate attorneys with cloud-based software that unlocks valuable data within contracts, InCloudCounsel offers a scalable, end-to-end solution for negotiating and managing routine legal work.

The E-Billing Specialist will be an essential member of InCloudCounsel’s Finance & Accounting team and will be responsible for managing all aspects of billing and collections for InCloudCounsel’s clients that utilize e-billing. The E-Billing Specialist will work to ensure successful invoice submission and payment of all e-bill accounts.

The E-Billing Specialist will report directly to the Director, Billing & Collections of InCloudCounsel, and can be located in any of our U.S. locations.*

*InCloudCounsel is an employer in the following U.S. states—CA, D.C., CT, FL, GA, IL, MA, MN, NJ, NV, NY, OR, PA, TN, TX, VA, WA, as well as internationally in Hong Kong, Singapore, and The United Kingdom; we currently have offices in London, Los Angeles, New York City, and San Francisco.

Responsibilities:

• Own the workflow for onboarding all new e-bill clients 
• Submit all e-bill invoices in a timely manner, in compliance with clients’ e-billing guidelines and internal processes
• Capture all necessary information for successful invoice submission for both new and existing e-bill clients; i.e. client matter IDs and timekeeper approvals
• Resolve all e-bill rejections and reductions in a timely and professional manner 
• Ensure appeal deadlines are met and partial payments are reconciled
• Perform research and track the status of e-bill invoices throughout the payment cycle
• Respond to client inquiries for accrual data, matter information, and timekeeper rates

Requirements:

• Experience: 2+ years of e-billing experience
• Superior attention to detail: willing to put in the time and effort to avoid errors and consistently deliver polished work product
• Customer Service: an ability to interact with clients in a positive, professional manner and proactively resolve customer issues related to invoicing and collections
• Communication: skilled in communicating clearly, both internally and externally, in a variety of formats (written and verbal)
• Project Management: an ability to collaborate, meet deadlines, and “close the loop” to see all projects to completion
• Excel: comfortable working with Excel to create reports and manipulate data
• E-billing: experience generating and editing ledes files for both domestic and international clients; familiarity with respective e-billing portals such as CounselLink, CounselGO, Tymetrix360, Collaborati, and Serengeti Legal Tracker

About the team: We’re all about freedom. InCloudCounsel is on a mission to free companies from outdated legal processes and corporate lawyers from outdated work models. We’re a group of former Big Law lawyers, business professionals, and engineers working together to modernize the legal industry. The people behind developing our product, servicing our customers and lawyer partners, and driving our business operations are dynamic individuals who have also achieved the freedom to do what’s important to them - they’re musicians, dancers, photographers, sailors, surfers, world travelers, home flippers, and animal lovers - and our freedom inspires us to free others.

Benefits

• Flexible compensation package that allows employees to participate in long term company growth
• Semi-weekly lunch perk
• Medical, dental, and vision insurance
• 401K, pre-tax benefits
• Parental leave
• Generous vacation policy
• Annual professional development stipend
• Remote work flexibility
• Work from home budget

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

NOTE to External Agencies: We are not accepting any blind submissions or resumes from recruitment agencies. Any resumes sent to a member of InCloudCounsel will NOT be accepted or considered as a submission.