ScaleFactor is working to pioneer a new SaaS category, and we need leaders who enjoy venturing into uncharted territory and blazing a trail with innovative solutions. If you are an action-oriented, organized analyst who is looking for the next chapter in your career, join our Customer Success Team.

About You:

You are innately curious, a solid communicator and a capable orchestrator. Your goal is to understand a customer’s business, help solve their problems, accelerate their growth and return insights to the business that contribute to customer experience improvements at scale.

• Passionate about customer outcomes - able to coordinate players from many different parts of the business to drive to a swift, harmonious outcome
• Able to keep track of many different projects simultaneously
• Comfortable with Salesforce and Service Cloud 
• Ability to follow up and track progress on multiple assignments at one time. 
• You are a tech-savvy and a solution-oriented professional whose incredible motivation and positive outlook makes you stand out in the crowd
• You are an early adopter and are excited about making relevant changes in processes and procedures for better customer satisfaction
• You are good at working with large data and have an eye for identifying trends.

Qualifications:

• Excellent communication skills (written & verbal) 
• Work experience in the areas of Quality, Issue Management or Project Management
• Bachelor’s degree in a relevant field required
• Demonstrated ability to drive efficiency and resolve problems in a quality-focused manner
• Excellent ability to multi-task and prioritize workload
• Willingness to provide assistance to customers in a helpful, patient and respectful manner

Bonus:

• Accounting knowledge (though not a SME) of month-end closes, payroll and tax filings, reconciliations, fixed assets and accruals
• Experience with SalesForce software.
• Experience with accounting tools such as Xero, QBO, Bill.com, Gusto, Abacus, Expensify
• Accounting education or related work experience
• Customer consulting experience

Perks:

• Competitive benefits package and stock options to all our full-time employees
• Unlimited cold brew, snacks, and catered lunch on Fridays! 
• Be a part of the winning Scalefactor team and experience Austin’s Best Places to Work three years in a row from 2017 to 2019!