Escrow Assistant
About Orchard
Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents.
Headquartered in New York City and with offices throughout Texas, Colorado, Georgia, North Carolina, and Virginia, Orchard has over 500 employees and growing. We've recently raised $100 million in Series D funding at a valuation over $1 billion and have financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose. Our investors have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. Orchard is proud to be recognized as part of Glassdoor’s Best Places to Work.
About the Role
The Escrow Assistant is responsible for key functions to deliver a successful closing experience. From post-contract to close, you will be on the front lines of customer engagement where you’ll use strong problem-solving and process execution to drive outcomes. You will juggle multiple tasks with competing deadlines, easily adhere to new processes quickly and stay on top of modifications as the business evolves. No matter how big or small a task is, you will roll up your sleeves and help deliver an incredible home buying and selling experience for our customers.
This is a full time role that will report into the Manager of Title Operations and is based out of our growing Austin, Texas office.
What You’ll Do Here
- Assist with pre-close and post-close document preparation and tasks in support of the Escrow and Closing teams:
- Coordinate the collection of key documents and information from customers and external providers
- Review contracts, commitments, and orders to ensure all information is correct in preparation for the closing
- Assemble all necessary documents to prepare files and closing packages
- Manage data and document storage: transmit, scan, and file into appropriate systems
- Liaise with external partners (e.g., notaries, surveyors, HOAs) and coordinate activities critical for closing
- Work closely with the funding team to send accurate funds to correct recipients and lenders within established deadlines
We'd Love to Hear From You if You Have
- 2+ yrs of administrative experience; experience in the real estate industry is preferred (title/escrow/real estate/property management)
- Exceptional verbal and written customer service skills that help form positive relationships both internally and externally
- Confidence working with technologies (e.g. Microsoft Suite and Google Suite) and speciality software (e.g. Qualia)
- Experience mastering complex processes and contributing with the understanding of your role within a larger series of processes
- A team player mentality who subscribes to the concept of “Team Before Self”
- Appreciation for the importance of following through with timely communication to ensure the best outcomes and experience for customers
- Passion for innovation and are comfortable with change
- Organization skills and are exceptionally detail-oriented
About the Title, Escrow & Closing Team
Orchard Title is an affiliate of Orchard, fully dedicated to offering Title & Escrow services to customers to provide the most seamless, delightful closing experience possible. Orchard Title has a national footprint; we are currently in Texas, Georgia and Colorado with plans to expand to additional states in 2021.
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Why Orchard
We're proud to be recognized by Glassdoor, Inc. Magazine, Fast Company and Forbes on their lists of best places to work. We also have a 4.8 Glassdoor rating! Orchard is building the first one-stop-shop in real estate and we’re bringing together the most innovative professionals across real estate, business, marketing, technology and design. We also have some pretty great perks:
- Equity participation
- Flexible PTO
- Up to 18 weeks of paid family leave
- Employee discount on Orchard’s services
We're continuing to work from home until it's safe for all employees to return to the office. Our offices are open for our team members who would like to come in on a voluntary basis and for all team members who work in essential in-office roles. As part of our commitment to health and safety, all employees currently working in our office spaces are required to show proof of vaccination. We anticipate making an official return to the office on a hybrid basis of two days a week in February of 2022 and are excited to see one another in person. Until then, your interviews will all happen virtually. If there is anything we can do to make your process easier, don't hesitate to let us know!
Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.