Escrow Assistant

| Austin
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The Company

Orchard is transforming the way people buy and sell their homes. Simplifying it, to the way it should have always been; fair and true to market, straightforward, easy. Every year in the U.S., $1.5 trillion of single-family residences transact, generating over $120 billion of fees in a process that has changed little in decades. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle.

Orchard offers a modern alternative, making one of life's biggest decisions – the sale and purchase of a home – stress free, fair and simple.

Orchard launched in 2017 and was previously known as Perch. The company is headquartered in New York City, has 150+ employees and has grown 10x year over year. We have raised over $300 million in financing from top tier investors including: Firstmark, Accomplice, Navitas and Juxtapose.

Role and Responsibilities:
 
The Escrow Assistant will be located in Austin, TX and is responsible for key functions to deliver a successful closing experience. This role will report to the Director of Title Operations. A great candidate for this position is extremely detail oriented and has the ability to juggle multiple tasks with competing deadlines. From post-contract to close, you will be on the front lines of customer engagement where you’ll use strong problem-solving and process execution to drive outcomes. You are able to learn and adhere to new processes quickly and also stay on top of modifications as the business evolves. 
 
This is a hands-on role at an early-stage company. You are someone who is comfortable with change, welcomes innovation, and is always willing to roll up your sleeves on any task big or small to help deliver an incredible home buying and selling experience for our customers. You work with a sense of urgency at all times and believe in consistently doing what’s right for the customer.
 
This is a full-time, salaried role. We will also introduce a performance-based bonus package in 2019, which will apply to all employees. Duties include:
  • Assist with pre-close and post-close document preparation and tasks in support of the Escrow and Closing teams:
  • Coordinate the collection of key documents and information from customers and external providers
  • Review contracts, commitments, and orders to ensure all information is correct in preparation for the closing
  • Assemble all necessary documents to prepare files and closing packages
  • Manage data and document storage: transmit, scan, and file into appropriate systems
  • Liaise with external partners (e.g., notaries, surveyors, HOAs) and coordinate activities critical for closing
  • Work closely with the funding team to send accurate funds to correct recipients and lenders within established deadlines
  • Clearly communicate and collaborate with cross-department contacts in Customer Experience / Sales, Contract Operations, and Funding to stay aligned on progress and status of active transactions; proactively work with teams across Orchard to resolve issues in the Title process to avoid delays
  • Connect with clients to provide weekly updates on the progress of their transactions and set proper expectations
Professional Experience:
  • High School diploma or equivalent is required; a Bachelor’s degree is preferred
  • 1-2 yrs of administrative experience is required
  • Experience in the real estate industry is preferred (title/escrow/real estate/property management)
  • Microsoft Suite and Google Doc proficient
  • Confident working with technologies and speciality software (e.g. ResWare)
Personal Experience:
  • Team player, who subscribes to the concept of “Team Before Self” and always willing to pitch in for the good of the team
  • Finds satisfaction in mastering complex processes and contributing with the understanding of his/her role within a larger series of processes
  • Organized and exceptionally detail-oriented
  • Appreciates the importance of thinking about the customer's experience and following through on important responsibilities to ensure the best outcomes for our customers 
  • Excellent written and verbal communication skills
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages

Location

600 Congress Ave, Austin, TX 78701

An Insider's view of Orchard

How does your team reward individual success?

At Orchard, we are really big on celebrating both team wins and individual successes. We highlight people who go above and beyond to embody our Orchard Values. This is done through monthly nominations that are shared at our Town Halls.

Rich Danner

Customer Experience Manager

How do you collaborate with other teams in the company?

Orchard is a hyper-connected company and cross-departmental collaboration is key to our success and culture. On any given day, I am working with investments, contracts, field ops and title to drive conversion. Since we have an office in NY and Austin, teams connect through break outs, zoom meetings, our internal platform and, most notably, Slack.

Samantha Hurley

Customer Experience Manager

What makes someone successful on your team?

By blending our personalities, knowledge, experience and skills to create a cohesive team of contributors, all team members feel valued. Successful team members show grit and drive and stay engaged and excited as we grow. While everybody is great at their individual role that value and connection is ultimately what creates a successful team member.

Kathryn McCurley

Listing Manager

How do you empower your team to be more creative?

As an early-stage fast growing company, we're faced with daily challenges and tall goals. It's important to hold all team members accountable, provide a balance of autonomy and guidance, and create an environment where it's okay to fail. This supports creativity and encourages your team to be resourceful and solution-oriented.

Thomas LaLonde

Head of Sales

How do your team's ideas influence the company's direction?

Our team's ideas and actions directly influence the company's acquisition of real estate and our profitability attainment.  Being a part of the company's direction in changing the way people buy and sell real estate, with the full support of our seasoned senior leaders and cross-functional teams, is what makes this job a dream.  

Dillian Pesquera

Acquisition Manager

What are Orchard Perks + Benefits

Culture
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Happy Hours
Happy hours are hosted once per month.
Parking
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