Head of Revenue Operations at A Cloud Guru

| Austin
!Sorry, this job was removed at 6:25 p.m. (CST) on Thursday, March 12, 2020
The Head of Revenue Operations Role

THOUGHTFUL | CURIOUS | LEADER

A Cloud Guru is seeking a Head of Revenue Operationsto drive strategy, improve efficiency, and promote a data driven culture for our Sales and Customer success teams. You and your team will work on everything from the highly strategic to the operational; such as ownership of the Total Addressable Market analyses, headcount planning and organizational design, quarterly business reviews, fiscal planning and goal setting, the construction of quotas, the philosophy behind comp plans, the building of territories, customer health reporting, etc. You will be seen as thekey business partner for the head of sales and head of customer success, and your teams will support the daily operations of those roles. You will partner closely with the Sales Enablement, Business Applications (SFDC), Analytics, and Marketing Operations roles to ensure the broader organization is communicating effectively and working collaboratively.

This role will be accountable for driving productivity, effectiveness, efficiency, scalability, and continual enhancements for customer-facing teams as we enable revenue growth. An ideal candidate will be highly analytical, self-driven, collaborative, and a motivating people manager who is able to lead a growing team.

Hello, we're A Cloud Guru

Our friends call us ACG.

We're on a mission to teach the WORLD to cloud. A Cloud Guru is the largest online cloud school on the planet. Our training feels more like logging into Netflix or Spotify - it's entertaining and playful. The people are the #1 reason employees say they stay at ACG. We’re a quirky, tight-knit crew that cares about our customers and each other. No egos here. Our leaders encourage thoughtfulness, compassion, being humble, and we have a bit of fun along the way.

It’s an exciting time to join the team, because we’re in a really unique space. We have an amazing product that people want, and we're in an industry that's tripling in size overnight.

We take our jobs and customers seriously, but we don’t take ourselves too seriously. – Hanh, DIrector of Customer Experience

As Head of Revenue Operations at ACG, you’ll get to:
  • Lead a team of Operations Analysts focused on the Sales Development, Account Executive, Relationship Management, and Customer Success functions 
  • Hire best-in-class talent to support the operations of your key stakeholders
  • Serve as adjunct Sales Leadership and Customer Success leadership. This will involve everything from interviewing to leading large format meetings to developing content to providing coaching and feedback to staff of various levels
  • Work with leadership from our Sales, Marketing, Customer Success, Finance, and Data Analytics to ensure seamless collaboration between departments
  • Strategically plan, manage, and maintain territories. Both to launch a new fiscal period but also as headcount growth occur throughout a year 
  • Enable a best-in-class sales forecast. This will include everything from gathering data from multiple sources to running analyses to facilitating forecast calls
  • Analyze, report, and present key business data. This includes creating key recurring reports (MBRs, QBRs, Attainment Reporting, etc) as well as facilitating meetings and presenting back findings
  • Own and drive a handful of long-term change management initiatives each year. This will involve a mixture of project management skills, communication and presentation skills, strong collaboration across departments, and the initiative to push projects to completion
  • Manage our model and set Sales and CS quotas and compensation philosophy. Verify commission statements and collaborate with Finance to ensure timely and accurate payments

We are looking for someone who can:

  • Oversee the annual planning process for the Sales and CS teams. Act as an intermediary between leadership, finance, and cross functional teams when modeling annual headcount planning, bookings targets, and other key annual planning modeling outputs
  • Collaborate with the Business Applications Manager (SFDC Admin) to fix, enhance, and grow ACG’s Salesforce.com instance
  • Drive the data and system strategy for the Customer Success function. Build processes and improve systems to improve the efficiency, reach, and results of the CS team
  • Enforce key processes and ensure data is clean and up to date
  • Develop a deep understanding of the customer journey while connecting insights directly to the business opportunity
  • Identify, analyze, and resolve a wide range of process and operational issues or inefficiencies providing quick and decisive solutions
What you bring to the table

We focus on hiring values aligned people, because we believe the right person can learn all the things to be successful in their role. Confidence plays a big part in what you apply for. We encourage all job applicants to apply even if they are nervous to do so. College degrees aren't required for any roles, and career gaps or switches are totally welcome.

  • 10+ years in an Operations, FP&A, or Management Consulting role
  • 4+ years people management experience 
  • Experience in a dynamic, hyper growth environment
  • Advanced knowledge of Excel and Powerpoint
  • Advanced knowledge of Salesforce.com
  • Excellent communication and presentation skills
  • High attention to detail and organizational skills
  • Autonomous, self driven, and able to thrive in ambiguity

You need hunger and passion to succeed, but you also need humility. It's not about chest beating here. It's about collaboration. –Travis, VP of Sales

More than a job

Where you work isn’t just a career decision -- it’s a life decision. We get it. That’s why we want all of our Gurus to feel a sense of belonging that comes from feeling supported in all areas of their lives. Everyone has family, friends and interests outside of their careers, so we offer perks and benefits to make work work better for you.

  • 4 weeks PTO, plus 10 sick days, and holidays. Whether it's hiking to a waterfall in Costa Rica or bonding with your couch, we all need downtime. All Gurus get four weeks paid time off, 10 sick days, and enough holiday to make a banker blush.
  • Let's get lunch. Lunches are catered three times per week, and our kitchen stays stocked with a smorgasbord of the team’s most requested snacks and drinks.
  • Parking is on us. We have your Downtown parking covered. We offer paid garage parking nearby the office. We also have perks for going green by walking and taking public transit.
  • We’ve got your covered. We offer insurance plans that pay for 100% of your medical, dental, and vision, and 80% for your family/dependents.
  • Gender-neutral paid parental leave. Expanding your family? We offer 12 weeks of gender-neutral paid parental leave, and reimburse up to $10,000 for eligible adoption expenses.
  • $1,000 continuing education budget. All Gurus get $250 a quarter to spend on personal development, and 2 hours each week reserved for learning something new.
What’s the interview process like at ACG?

Applying for a job can feel intimidating and like a full-time job of its own. You shouldn’t have to burn through a week of sick time or all your best out-of-office excuses just to put feelers out for a new career opportunity. We want to be as transparent about the process as possible to help ease your mind. It’s our goal to provide you a fair, efficient interviewing experience that respects you and your time — and to do it all with a sidecar of delight.

Once you submit an application, we’ll review it. If you’re a good fit, you’ll have an initial chat with a recruiter over the phone. A phone interview with a manager typically follows. Depending on your role, you might then be asked to do a little homework (but nothing too time consuming). Then we’ll bring you onsite to talk face to face, answer any questions you have, and give you a feel for what it’s really like to work at ACG. If you're on the fence, just give it a try.

Keep being awesome, Cloud Gurus.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • DynamoDBDatabases
    • FirebaseDatabases
    • RedshiftDatabases
    • S3Databases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • MarvelDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • ContentfulCMS
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail

Location

Feed off the energy of Downtown Austin. Sit in the grass of the Capital, talk business over Medici coffee, and become a regular at a local lunch spot!

An Insider's view of A Cloud Guru

What’s the vibe like in the office?

The vibe here is a reflection of the people – laid back, casual, and most of all, jovial. No workplace is ever going to be the same as home, but here there is a similar level of comfort. Folks are exceptionally welcoming and willing to help out where they can. Humor is necessary to get through the work day, and we've got that in spades here.

Vijay

Manager, FP&A

What's the biggest problem your team is solving?

People are super fans of our product. The challenge for us is helping them understand the best way to use it to get trained quickly. We’re sitting in a space where all companies are moving to cloud, but only a fraction of the workforce is skilled in it. With few competitors, our problems are all about meeting the demand of a hyper-growth industry.

Abby

Relationship Manager

How does the company support your career growth?

We provide opportunities for our leaders to attend leading conferences within our industry but also within their professional space. It's important to us that our leaders maintain a pulse of what's developing within their field and are equipped with insights to lead our growing teams. We have a work hard, stay humble motto at ACG.

Hanh

Director of Customer Experience

How do your team's ideas influence the company's direction?

I have a tremendous impact on the direction of the company. I once had an idea for a marketing campaign and mentioned this to someone on our marketing team — one month later, the campaign was live. It’s a great feeling to not only know that you are valued but what you say can change the way we do business.

Jonathan

Senior Enterprise Account Executive

What makes someone successful on your team?

Your people will determine the success of your company. I look for confident, curious salespeople that live with integrity and a sense of purpose. It’s my job to ensure they are developing. They bring conviction and resilience.

Tyson

Director of Enterprise Sales & Relationship Management

What are A Cloud Guru Perks + Benefits

A Cloud Guru Benefits Overview

We treat our people well, simply because it's the right thing to do.

Culture
Volunteer in Local Community
To celebrate our value 'Be Hungry, Stay Humble' we plan a day of charity each year. We volunteer around the city, and are active environmentalists.
Partners with Nonprofits
It is our vision to enable anyone, anywhere to become a cloud guru. We live this vision by partnering with customers such as the South African nonprofit Quirky30 and Women Who Code.
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
If we're being honest, right now we really only have our awesome Culture Committee. We need you to join and help stand up some more!
Daily Stand Up
Open Door Policy
Team Owned Deliverables
Team Based Strategic Planning
Group Brainstorming Sessions
Pair programming
Open Office Floor Plan
Diversity
Highly Diverse Management Team
From ex-6th street bar owners to ex-Silicon Valley, our management team, lead by our fearless leader and President Katie Bullard, is not only diverse in gender, but also background.
Mean Gender pay Gap Below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Put aside up to $2,700 bucks to spend on yourself, or $5,000 on your dependents. $$$
Disability Insurance
Dental Benefits
A Cloud Guru pays for 100% of employee medical, dental and vision, up to a cap dollar amount.
Vision Benefits
A Cloud Guru pays for 100% of employee medical, dental and vision, up to a cap dollar amount.
Health Insurance Benefits
We're a little company that can compete with your big company benefits. We partner with a provider that gives us Enterprise-level benefits at our startup size. Yippie!
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 12 weeks of paternity leave, so go on and have a little one.
Flexible Work Schedule
No one should have to feel guilty about going to the doctor or picking up their kids. Own your schedule, just don't abuse the system and we'll all be happy.
Remote Work Program
We like when our employees are in the office, because it lets us build a family culture, but we give everyone the freedom to work where they're "from-from" for up to a week!
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $10,000 for eligible adoption expenses and 12 weeks of paid leave.
Return-to-Work Program Post Parental Leave
Company Sponsored Family Events
Work to live, don't live to work!
Vacation & Time Off Benefits
Generous PTO
A Cloud Guru offers 4 weeks of paid time off. Startups are tough, so we want you to unplug and use your time off, but if you don't, you have the opportunity to roll over 64 hours.
Paid Holidays
We offer all employees paid time off for all major holidays
Paid Sick Days
Sorry you're sick. Here's 80 hours of paid sick leave a year.
Perks & Discounts
Casual Dress
Commuter Benefits
Are you a train or bus person? We partner with WageWorks to provide public transit benefits. We offer free parking for our drivers, and if you're a walker we reward you with $125 monthly stipend.
Company Outings
Every quarter we celebrate one of our core values by hosting a big company outing.
Free Daily Meals
Family lunch is our favorite office tradition. We don't eat at our desks, we eat together.
Stocked Kitchen
We eat a lot of cheese, and have heated debates over LaCroix vs Waterloo. The hard-boiled eggs are a bit watery, but people eat 'em!
Happy Hours
Parking
We have your Downtown parking covered. We offer paid garage parking nearby the office.
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Training is in our DNA. Every Guru is given $250 a quarter to spend on professional development, and given 2 hours EVERY week to put aside their daily work to focus on training.
Lunch and Learns
Improve your sales skills, branding skills, learn how to not get your passwords stolen, figure out what the heck is going on with your benefits
Cross Functional Training Encouraged
Promote from Within
Continuing Education Stipend
One of our values is Learn All The Things. To live this value, every Guru is given $250 a quarter to spend on professional development.
Time Allotted for Learning
Every Friday for 2 hours, we put down our normal work and spend time learning something new.
Online Course Subscriptions Available
Paid Industry Certifications
Within months of joining, all Gurus take their Certified Cloud Practitioner exam, so that we can empathize with our students. After that, use your training budget for all the certs you need!
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