Issue Management Lead
About the job
Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.
We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.
Our team is passionate about challenging the status quo of the credit industry by providing people with accessible tools to take control of their credit. Executing our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.
About The Job
Self Financial is looking for an Issues Management Lead. This individual will report through the Risk Operations team and will support Self Inc in pushing issues to remediation. This role will have direct oversight of the centralized Issue management process including identification of new issues, prioritization and risk assessment, proactive control monitoring, remediation identification, and ongoing testing. This person will be responsible for company communications related to issues including the leadership, stakeholders, and bank partners. A successful candidate will have a strong background in Issues management, risk identification, stakeholder influence, and negotiation, written and oral skills, root cause analysis, and remediation implementation.
What you would be doing:
- Develop working relationships for key stakeholders to help influence issue resolution
- Plan, schedule, and track timelines and milestones towards corrective actions and remediations
- Design plans, stop gaps, and execution for remediation
- Report regular status updates and tracking of execution on Issues to Senior Management
- Regular engagement with senior business officers, legal, risk, and compliance
- Review incoming escalation cases and assess appropriate prioritization and ownership
- Monitor any emergency cases and coordinate immediate response teams into action
- Develop and evolve Issue Management best practices and documents
Minimum Requirements:
- 5+ years of experience in Issue, Risk, or control Management
- 5+ years of Credit Card or Financial experience
- Demonstrated analytical and problem-solving skills.
- Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.
- Meaningful knowledge across the enterprise risk management framework, building teams, including risk identification, risk strategy, processes, and controls.
- Experience planning and organizing cross-functional work, building teams, and managing stakeholder groups to drive complex, high-priority efforts through to completion
- Ability to communicate to executive leadership through written and oral presentation/documentation
Tools & Systems:
- Asana (or similar project management tools)
- Atlassian Enterprise Suite (Jira, Jira Service Desk, Confluence, etc.)
- G-Suite & Slack (or similar communication platforms)
Benefits and Perks:
We have the compensation and benefits you expect. But, there's one thing that Self Financial can offer that many startups cannot: we can positively change the world while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.
Our perks include:
● Stock options
● Quarterly performance-based bonuses
● Generous employer-paid health, vision, and dental insurance coverage
● Flexible vacation policy
● Educational assistance
● Free gym membership
● Free at-home workout through Sworkit
● Casual dress code
● Team building events and activities
● Remote work arrangements/ flexible work schedule
● 401K
Self Financial requires all employees hired to successfully pass a background check.
We are an Equal Opportunity Employer.