Oh Snap!
This job is no longer active - but you can still view the details below.

Manager, Accounts Receivable

| Austin

BigCommerce, named a 2016 "Best Place to Work" in Austin is looking for a Manager, Accounts Receivable who will be responsible for overseeing and continually improving all facets of the Company’s billing and accounts receivable operations. This role consists of managing a small team of Billing Specialists, identifying process and control improvements, monitoring and collecting accounts receivable, ensuring proper billing terms and revenue is recognized in the billing system, overseeing fraud and chargeback processes, and assisting with other ad hoc billing projects, as necessary. The ideal candidate will be a positive and highly motivated self-starter who enjoys getting their hands dirty and has a knack for successfully managing others and driving process improvement.

What You’ll Do:
  • Oversee the Company’s billing function, which includes but is not limited to the following activities:
    • Coach and motivate the Billing team to encourage a high-performance environment of billing accuracy and efficiency
    • Review customer contracts to ensure proper revenue recognition and validate that customers are billed in accordance with contract terms
    • Track billing issues and work cross-functionally to ensure issues are appropriately addressed in a timely manner
    • Identify system or process holes/inefficiencies and work with the billing team, as well as cross-functionally, to implement system/process improvements and controls
    • Assist in the monthly accounting close process as it pertains to billings, accounts receivable, and revenue recognition
    • Gain in-depth knowledge of the Company’s billing system in order to effectively manage the Billing team’s use of the system, suggest process improvements to gain efficiencies, and appropriately work with other teams to educate them on what the system can and can’t do
    • Manage the billing team to ensure efficient and effective processing of customer cancellations, customer suspensions, credits and refunds, chargebacks, fraud, and other special projects, as necessary
  • Oversee and monitor all company accounts receivable, which includes but is not limited to the following activities:
    • Track and ensure collection for all non-automated cash payments and validate payments were appropriately applied to customer accounts
    • Maintain and review the accounts receivable aging report to identify and rectify delinquent accounts and/or misapplied payments; reconcile the accounts receivable ledger to ensure all payments are properly accounted for and posted to appropriate customer accounts
    • Reconcile all customer and partner payments to the Company’s bank account
    • Maintain and review various other billing reports to identify and correct inappropriate invoice adjustments (credits, refunds, chargebacks, etc.)
    • Generate financial statements and reports detailing accounts receivable and revenue recognition status for review by management
    • Assist with customer chargeback disputes and verify proper reporting and recognition of chargebacks in general ledger
    • Maintain and review revenue reports to ensure proper revenue recognition for both standard and non-standard customer contracts
    • Review new and material non-standard contracts to ensure proper account set-up in billing system and correct revenue recognition
    • Review billing changes, whether they’re changes to the billing system or processes, to ensure revenue recognition is not negatively impacted
  • Assist with month-end revenue recognition reporting
  • Assist with other ad hoc accounting and month-end duties, where necessary
Who You Are:
  • 5+ years of accounting and/or billing and accounts receivable experience
  • 2+ years of supervisory/team leadership experience
  • Bachelor’s degree in Accounting preferred
  • Familiarity with US GAAP preferred (CPA or CPA candidate a plus)
  • Excellent communication skills and customer-first attitude a must
  • Must be highly analytical with a drive for problem solving
  • Must be comfortable with large amounts of data and proficient at compiling/presenting data into easy-to-read, informational format
  • Must be agile with the ability to thrive in a fast-paced environment
  • Strong Microsoft Excel skills a plus, as well as experience with the Zuora billing system
Inside BigCommerce

BigCommerce is a robust, flexible ecommerce platform that provides established and emerging brands with everything they need to launch, promote, manage and scale a successful online store. BigCommerce merchants earn more than retailers on competitive ecommerce solutions thanks to advanced features, better site performance and streamlined business processes. Founded in 2009, the company has received more than $100 million in funding from SoftBank Capital, American Express, Telstra Ventures, General Catalyst, Revolution Growth and FLOODGATE. BigCommerce supports thousands of retailers around the world from its offices in San Francisco, Austin and Sydney.

We’re a team of smart, passionate and talented people on a mission to democratize commerce. If you’re looking to work with industry leaders and love what you do, we want to hear from you!

Perks & Benefits
  • An amazing company culture that doesn’t just talk values, but lives them
  • Open vacation policy for salaried team members and generous accrual vacation policy for hourly team members, + paid sick time
  • Competitive compensation packages and meaningful stock grants for every employee
  • Comprehensive health insurance coverage that starts on day one
  • Fully stocked kitchens and craft beers (don’t worry, we also subsidize gym memberships)
  • Especially cool offices in Austin, San Francisco and Sydney
  • A free online store to help you live out your entrepreneurial dreams
  • Employee-driven teambuilding activities like paintball, rock climbing, social sports leagues, hackathons, movie nights, river floats, etc.
  • Time off for volunteering and employee-driven charity events

Read Full Job Description
Apply now
loading ...

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement


We're downtown at: 211 E 7th St Suite 500, Austin, TX 78701. We also have an amazing office in NW Austin: 11305 Four Points Drive, Austin TX 78726.

What are BigCommerce Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

More Jobs at BigCommerce25 open jobs
All Jobs
Dev + Engineer
Project Mgmt
Project Mgmt