Payments Operations Analyst at Q2

| Austin | Remote
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Q2 is seeking a Payments Operations Analyst to join Q2 Open. Founded in Austin, TX, we are a growing company committed to building stronger communities by strengthening their financial institutions. As a team member, you will be on the ground floor of a new product that is growing quickly after a successful proof of concept and beta. In this role, you will work closely with our internal teams to process and validate critical operational functions, as well as provide feedback and experience in operational production development and quality review.

RESPONSIBILITIES: 

  • Ideal candidate would be open to working 12 noon to 8 pm CT.
  • Process/ monitor system processing of incoming and outgoing ACH, check, and wire files.
  • Confirm Payment file delivery to ensure no FED level rejects.
  • Process daily reports and settlement of all payment systems (ACH, Check, Wires, Card networks) as delegated by Deposit Operations Manager.
  • Works closely with our payment and deposit subject matter experts in product testing and solution validation.
  • Help monitor and track process on critical projects.
  • Assists with Documenting Operational procedures and policies.
  • Assist Bank of Record clients with client issues, questions, or troubleshooting.
  • Assist client support with payment/ recon inquires.
  • Assist with Bank of Record training on an Accounting and Operational model.
  • Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
  • Sets high standards and expectations for oneself and others.
  • Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

Education/Experience Requirements 

  • Undergraduate degree in business, management or an equivalent combination of training and experience. 
  • 5+ years in Payment operations.
  • Bank Operations Experience
  • Project Manager experience, including two years' experience facilitating revenue- generating projects.

    At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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    Technology we use

    • Engineering
    • Product
      • C#Languages
      • JavaLanguages
      • JavascriptLanguages
      • PythonLanguages
      • jQueryLibraries
      • ReactLibraries
      • AngularJSFrameworks
      • Backbone.jsFrameworks
      • DjangoFrameworks
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      • TensorFlowFrameworks
      • MongoDBDatabases
      • PostgreSQLDatabases
      • TeradataDatabases
      • ConfluenceManagement
      • TrelloManagement
      • WrikeManagement

    Location

    Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

    An Insider's view of Q2

    What are some social events your company does?

    We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

    Kelley

    Sr. Community & Culture Champion

    How has your career grown since starting at the company?

    I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

    Andy

    Salesforce Admin.

    How would you describe the company’s work-life balance?

    I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

    Taylor

    HR Business Partner

    What are Q2 Perks + Benefits

    Culture
    Volunteer in local community
    Partners with Nonprofits
    Friends outside of work
    Eat lunch together
    Intracompany committees
    Open door policy
    Team owned deliverables
    Team based strategic planning
    Group brainstorming sessions
    Open office floor plan
    Diversity
    Dedicated Diversity/Inclusion Staff
    Someone's primary function is managing the company’s diversity and inclusion initiatives
    Diversity Employee Resource Groups
    Hiring Practices that Promote Diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Pet Insurance
    Wellness Programs
    Onsite Gym
    Mental Health Benefits
    Retirement & Stock Options Benefits
    401(K) Matching
    Company Equity
    Performance Bonus
    Match charitable contributions
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Remote Work Program
    Family Medical Leave
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Paid Volunteer Time
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Casual Dress
    Company Outings
    Stocked Kitchen
    Some Meals Provided
    Happy Hours
    Parking
    Relocation Assistance
    Fitness Subsidies
    Professional Development Benefits
    Job Training & Conferences
    Diversity Program
    Lunch and learns
    Cross functional training encouraged
    Promote from within
    Time allotted for learning
    Online course subscriptions available
    Customized development tracks
    Paid industry certifications
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