Pricing Operations Specialist at Orchard

| Austin
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About Orchard

Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents. 

Headquartered in New York City and with offices throughout Texas, Colorado, Georgia, North Carolina, and Virginia, Orchard has over 300 employees and growing. We have raised over $130 million in equity financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose. Our investors have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. Orchard is proud to be recognized as part of Glassdoor’s Best Places to Work.

About the Role

Orchard is looking for an Investment Specialist to lead Orchard’s pricing and underwriting efforts in the pre-acquisition stage. You will work closely with our Real Estate team to play a key role in the valuation operations and approach to single family real estate. The ideal candidate has operational experience and strong analytical skills. This is a full time role that will report into the Manager of Investments and be based out of our growing New York, New York office.

What You’ll Do Here

  • Ensure accurate underwriting of our customer’s homes by working closely with Real Estate operations teams 
  • Collaborate with Orchard’s Data Science, Tech, and Product teams to drive improvements in Orchard’s automated valuation model
  • Develop and improve the Investments team’s training material
  • Grow Orchard’s bookings, in both established and new markets, by arriving at competitive and accurate home estimates for customers
  • Collaborate closely with Sales to ensure Orchard provides a strong customer experience for every customer

We’d Love to Hear From You if You Have:

  • 1+ years of work experience, preferably in operations at a fast-growing technology company; Real Estate domain experience a plus
  • Exceptional analytical, problem-solving, and business judgment skills
  • Experience executing and building processes that are standardized and scalable
  • Results orientated with tireless work ethic and an incredible attention to detail
  • Low-ego and has a can-do attitude; willingness to admit mistakes and work to remedy them
  • Demonstrated communication and interpersonal skills to work across diverse stakeholders and cross-functional teams
  • Flexibility to prioritize deliverables and re-prioritize them at a moment’s notice
  • Strong sense of self-direction. You can anticipate what needs to get done without step-by-step instructions
  • Comfortable operating in an ambiguous environment where there's not a set playbook on how to solve each problem. You see ambiguity as opportunity and obstacles as opportunities to build new solutions
  • A customer-centric mindset: you care about delivering an exceptional customer experience

Why Orchard

We're proud to be recognized by Glassdoor, Inc. Magazine, Fast Company and Forbes on their lists of best places to work. We also have a 4.9 Glassdoor rating! Orchard is building the first one-stop-shop in real estate and we’re bringing together the most innovative professionals across real estate, business, marketing, technology and design. We also have some pretty great perks:

  • Equity participation
  • Flexible PTO
  • Up to 18 weeks of paid family leave
  • Employee discount on Orchard’s services

We're currently working from home until it's safe for employees to return to the office. We anticipate returning later this year and are excited to welcome people back to our offices and see one another in person. Until then, your interviews will all happen virtually. If there is anything we can do to make your process easier, don't hesitate to let us know! 

Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages

Location

600 Congress Ave, Austin, TX 78701

An Insider's view of Orchard

How does your team reward individual success?

At Orchard, we are really big on celebrating both team wins and individual successes. We highlight people who go above and beyond to embody our Orchard Values. This is done through monthly nominations that are shared at our Town Halls.

Rich Danner

Customer Experience Manager

How do you collaborate with other teams in the company?

Orchard is a hyper-connected company and cross-departmental collaboration is key to our success and culture. On any given day, I am working with investments, contracts, field ops and title to drive conversion. Since we have an office in NY and Austin, teams connect through break outs, zoom meetings, our internal platform and, most notably, Slack.

Samantha Hurley

Customer Experience Manager

What makes someone successful on your team?

By blending our personalities, knowledge, experience and skills to create a cohesive team of contributors, all team members feel valued. Successful team members show grit and drive and stay engaged and excited as we grow. While everybody is great at their individual role that value and connection is ultimately what creates a successful team member.

Kathryn McCurley

Listing Manager

How do you empower your team to be more creative?

As an early-stage fast growing company, we're faced with daily challenges and tall goals. It's important to hold all team members accountable, provide a balance of autonomy and guidance, and create an environment where it's okay to fail. This supports creativity and encourages your team to be resourceful and solution-oriented.

Thomas LaLonde

Head of Sales

How do your team's ideas influence the company's direction?

Our team's ideas and actions directly influence the company's acquisition of real estate and our profitability attainment.  Being a part of the company's direction in changing the way people buy and sell real estate, with the full support of our seasoned senior leaders and cross-functional teams, is what makes this job a dream.  

Dillian Pesquera

Acquisition Manager

What are Orchard Perks + Benefits

Culture
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Happy Hours
Happy hours are hosted once per month.
Parking
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Paid industry certifications
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