Revenue Operations Analyst

| Austin | Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Kazoo is an all-in-one Employee Experience platform that combines recognition, performance, and engagement in one powerful solution. By bringing together Real-time Recognition & Rewards, Continuous Performance Management, and Employee Engagement Surveys, Kazoo’s employee-first solution enables companies to build purpose-driven cultures while increasing productivity, retention, and revenue. With over 600 global customers, the Kazoo platform puts actionable analytics in the hands of business leaders, connecting them to what really matters.

Overview of the role:

The Revenue Operations Analyst will own our Salesforce.com instance and work closely with the Revenue Operations Manager and stakeholders from the Sales, Marketing and Customer Success teams. This role will be highly technical and focused on maintaining, reviewing and continually improving Kazoo’s Salesforce instance and other GTM tools.

What awesome stuff you'll do:

  • Handle all daily administrative Salesforce support and maintenance, including user management, reporting and dashboards, automation and workflows
  • Manage individual reporting and data requests, as well as troubleshoot issues on an as needed basis for SFDC user base
  • Work with stakeholders across the organization to gather, analyze and refine new business requirements
  • Monitor and maintain data and integrations
  • Maintain automation to push updates and new data for sales team prospecting needs
  • Assist in the creation and maintenance of documentation of system processes and best practices
  • Regularly review and optimize automation processes and workflows, keeping in line with product updates and industry best practices
  • Create, maintain and update reports and dashboards to ensure GTM teams have access to standard reporting of team and organization KPIs
  • Complete routine and project based data hygiene efforts, including data loader updates, deduplication and normalization efforts

What you’ll need:

  • Bachelor’s degree required.
  • Advanced Salesforce admin experience required.
  • 1 to 2 years of experience in business and sales operations, or similar functions. SaaS a plus.
  • Experience using Process Builder, Workflows and Einstein Analytics required.
  • Demonstrated ability to learn quickly and thrive in a fast paced environment.
  • Excellent organization and communication skills are necessary to work with multiple stakeholders on a variety of projects at once.
  • Desire to work with a cross functional team, and ability to understand and prioritize projects and requests based on overall business needs.
  • Experience working with SalesLoft and ZoomInfo is preferred.
  • Salesforce.com developer experience is a plus.

If you’ve reached this point in the job description and feel you’re still not sure if you should apply...Just do it! You may not have 100% of all those bullets listed above - and that's okay! We know there are no perfect applicants. If you’re feeling like you’re not going to fit in with our teams - that’s not okay. One of our company values is “Yes, &” - we believe in a diverse experience that allows us to build off the momentum of each other, so however you identity and whatever background you bring with you, we strongly encourage you to submit your application if this is a role you can be passionate about doing every day! 

When you work at Kazoo, we provide competitive benefits to make your life better both in and out of the office, which include: health, dental and vision insurance; open vacation policy; flexible wfh policy; 11 paid holidays; 401k program; Stocked kitchen; Mac Laptop; Transportation/Parking Stipend; Generous Parental Leave; Fertility benefits; Breast milk delivery; EAP & more!

At Kazoo, diversity and inclusion are fundamental to how we grow and operate our business. We’re building a diverse workforce that cultivates and supports all individuals. We believe a culture of equality creates a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices.  Kazoo commits to promote and recognize principles of fairness, equity, and social justice in relation to, and across, intersections of race, age, color, disability, faith, religion, ancestry, national origin, citizenship, sex, sexual orientation, social class, economic class, ethnicity, gender identity, gender expression, and all other identities represented among our diverse membership.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, and individuals with disabilities to apply. Kazoo is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • RubyLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • GraphQLLibraries
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • ApolloDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen

Location

206 E. 9th Street, Austin, TX 78701

An Insider's view of Kazoo

How does your team reward individual success?

We try to strike the right balance between rewarding both individual and collective success. Personal recognition most often is peer-to-peer with colleagues, managers, and execs amplifying and commenting on appreciation. The team members truly value the feedback, and it helps create a more aligned, supportive, and connected company culture.

Casey

Chief Marketing Officer

What's the biggest problem your team is solving?

We work to develop, grow, and scale our renewals process. With 700 customers, the biggest obstacle we faced was how we could make the renewal process scalable for our growing customer base, without minimizing the customer experience. We’re constantly improving our process to meet the needs of our customers as well as the needs of our business.

Dre

Program Manager

What makes someone successful on your team?

A deep passion for the work we do, the discipline to do the hard work day in and day out, the willingness to be uncomfortable because you know that discomfort brings growth, the ability to brush off the rejection you get on a daily basis, a natural curiosity that drives your ability to ask more questions, and a desire to have fun!

Erin

Executive Director, Market Development

What are Kazoo Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have organized a Culture Committee that helps to improve culture, drive cross-departmental connections, discuss important topics, and organize frequent activities/events
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
ping pong, giant checkers, giant Jenga and video game hook ups
Stocked Kitchen
Snacks delivered every Monday
Some Meals Provided
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Continuing Education stipend
Customized development tracks
More Jobs at Kazoo3 open jobs
All Jobs
Finance
Operations
Sales
Operations
new
Austin
Finance
new
Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Kazoo's full profileSee more Kazoo jobs