About the Role

We are looking for an energetic, highly motivated, and independent Operations Associate to join our Revenue Operations Team here at Hearth.  

Your primary responsibility will be to provide day to day support services to our revenue generating teams via the Rev Ops Case queue, as well as developing/maintaining SFDC reports, onboarding new users, creating process documentation.  This is a growth-oriented role focused on training and developing you towards a specialty that fits your strengths.

In this role, you will gain exposure to a wide variety of challenges, processes, and data that makes the engine of this sales organization hum. Sample areas of responsibility include:

• Reporting and Documentation - pulling ongoing and ad-hoc reporting in Salesforce and Google Sheets / Excel on a daily basis. Creating and maintaining the documentation of our operational processes.
• Systems and Operations - implementing improvements in current workflows and processes that can help improve efficiency and effectiveness of reps using tools like salesforce or outreach. Run day to day operational tasks such as QAing closed deals.
• New User Onboarding - Create & Configure new user profiles in our systems. Help new hires get up to speed as quickly as possible with basic systems training, as well as tracking the right effectiveness metrics to see what makes someone a top (or bottom) performer.
• Internal Support - Since we're still in scrappy startup mode, there's a lot of rolling up your sleeves and getting into the weeds to drive direct impact on a daily basis. We knock out today's problems while also balancing our need to build for the long-term. Strong technical skills a plus.

Here's what we're looking for:

This is an entry-level operations role. We will be looking for an individual with a demonstrable capacity to quickly learn and grow as an independent contributor within our team.

• Self-starter – You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment. Strong time management skills (We juggle a lot!)
• Problem solver – You can independently translate high-level goals into actionable plans.
  Articulate – Superb writing skills and experience communicating via email and digital messaging tools.
• Strong analytical skills - you love data and can quickly structure analyses to answer key business questions to drive decision-making, and are attune to your stakeholders needs
• Process and operational thinking - you can tackle a problem independently and quickly iterate to a solution, and then also document it in a way that's easy to understand for all audiences
• Team player - You can easily collaborate with others and manage processes involving many stakeholders.
• Related Experiences - you have a few years of professional experience, ideally in sales/support, administration, or a startup. Previous SaaS sales or sales ops experience a plus

Benefits

• Mission-driven, values-based culture.
• Competitive pay.
• Growth opportunities as we continue to grow and scale.
• Generous PTO, plus paid company holidays.
• Stock options.
• Medical, dental, and vision options.
• 401(k) package.
• Upbeat, casual and fun office environment and culture.
• Company-sponsored events & happy hours.
• Pup-friendly office.
• Stocked kitchen with cold brew, snacks & drinks to keep you energized!

Location
We are hiring for this position in our office Austin, TX office.