Revenue Operations Manager (Customer Success)

| Austin
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As a key member of the Revenue Operations team, you will work closely with Customer Success teams, and Sales and Marketing to deeply understand and improve our go-to-market engine. You will drive projects to impact account usage, expansion and retention including projects from segmentation to adoption and renewal analysis, expansion playbook creation and implementation, overall productivity analysis and improvement.

As a member of the Revenue Operations team you will report to the Head of Revenue Strategy & Operations and work cross-functional with our Customer Success and Sales leadership to drive go-to-market team performance. You will be a part of a top-notch Operations team and work across San Francisco, Los Angeles, Austin, and Amsterdam, and Perm.

What you’ll do
  • Help define our account growth and retention strategy and support systems including segmentation, coverage, and job design required to meet the rapid growth of the business
  • Define and optimize the customer journey and the playbooks Customer Success and AMs will leverage to drive customer adoption, growth, and retention
  • Provide analytical thought leadership, create actionable business insights, and establish strategic operational priorities for the team
What you'll need
  • 5+ years of Customer Success Ops, Revenue Ops, Sales Ops and / or Bus Ops experience at a fast-growing B2B SaaS company (experience as a CSM or AM additionally preferred) 
  • Deep understanding of SaaS models, product Led Growth (PLG) experience a major plus
  • Strong analytical, operational, and project management foundation
  • Ability to build strong trusting relationships with CX reps / leaders
  • Subject matter expertise in modern tools; salesforce.com, Looker, GainSight etc
  • Finance, or Management Consulting experience is a big plus
What’s in it for you
  • Excellent health benefits that include medical, dental and vision
  • Flexible time off
  • 401k Matching
  • Catered lunches + free snacks and drinks
  • Team outings 
About Miro

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. With over 5 million users and 20,000 paying customers, Miro is trusted by Dell, Cisco, Salesforce, PWC, EA, and many more global companies of all sizes.

At Miro, we are a team of dreamers. We look for individuals who dream big, work hard and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves everyday. If this sounds like something that excites you, we want to hear from you!

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Technology we use

  • Engineering
    • JavaLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • SpringFrameworks

Location

We are conveniently located in Downtown Austin!

An Insider's view of Miro

How would you describe the company’s work-life balance?

Miro has a healthy work-life balance policy. It's acceptable to WFH when necessary and, as long as you're performing well & making yourself available to your teammates, there is no limit to the time you can take to enjoy life

Andrew

Sr. Account Manager

What's the biggest problem your team is solving?

As a Sales team we work to solve customer productivity and security business challenges with distributed teams, management of agile workflows, and brainstorming of ideas and designs by positioning our online collaborative whiteboard platform to enable those teams to work more effectively

Ryan

Senior Sales Manager

What makes someone successful on your team?

A growth-mindset really helps to challenge ourselves and elevate our team, so we can continue to drive impact across Miro and help our customers be successful.

Megan

Enterprise Account Executive

How do your team's ideas influence the company's direction?

Leadership within Miro is driven by feedback. We're expected to bring our ideas forward to try and make the company better as a whole. We are always encouraged to say something if we see an initiative that we don't believe in. Our opinions are encouraged and I've seen individuals affect process rollout and feature development within Miro's product.

Danielle

Enterprise Inside Sales Representative

What are Miro Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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