Revenue Operations Manager at Zello

| Austin
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About Zello

Zello builds technologies that connect and protect frontline workers, a staggering 80% of the global workforce. With over 150 million users, we turn any phone into a walkie talkie and provide a complete communications ecosystem for frontline organizations. We’re the industry leader, helping transportation/fleet management organizations, retail associates, paramedics, nurses, hospitality workers, and construction crews stay connected and get work done! As a company, Zello is bootstrapped, has strong product-market fit, and is now accelerating its growth across a multi-billion dollar market.

The Revenue Operations Manager, a.k.a. Hubspot Ninja will be responsible for ensuring operational consistency across the sales, marketing, and customer success functions, as well as keeping our CRM, HubSpot, running as smoothly as possible. Our technology platforms and operational processes give us the information we need to provide optimal experiences to our customers and make strategic decisions for our business. To ensure they are managed properly, we are looking for a data-driven and detail-oriented individual to join our team. This person will report into the VP of Operations and partner closely with the heads of other departments to ensure that all customer information is kept accurate and up-to-date. If you have an eye for detail and a passion for process efficiency, we can’t wait to meet you!

What you'll do:

  • Optimize our implementation and configuration of HubSpot to surface the best leads, manage sales processes, and collect crystal-clear data for analysis
  • Train our sales and marketing teams on lead and pipeline Management best practices and act as an expert knowledge source for HubSpot operations and strategy questions
  • Own the process documentation and organization of the revenue operations content used for reference and training of new employees
  • Apply best practices for customizing HubSpot and provide operational insight to support initiatives from other departments
  • Provide support and help troubleshoot various HubSpot system issues
  • Own Zello’s CRM maintenance, including resolving duplicates, adding missing data, updating goals, monitoring lead volumes, fix classifications, etc.
  • Update and verify new/canceled customer data, including confirming contact information, segmentation, etc.
  • Monitor the number of leads in each sales/CS person’s name, and keep their deal stages up to date.
  • Participate in other department meetings as needed to understand the needs of the teams and identify areas of operational support
  • Maintain and leverage HubSpot administrator skills (including using permissions, roles, profile, queues, security setup, views, page layouts, and etc.)
  • Identify areas of inefficiency in our Customer Success/Sales departments and propose projects that would resolve problems and add value
  • Work with and manage HubSpot and integrated tools as an admin of these tools to keep them high functioning and running smoothly
    Contribute to other projects & initiatives as needed

What you bring:

  • The expertise to help developing, implement, and maintain processes for our revenue teams to perform at their best
  • Advanced understanding of the HubSpot Marketing, Sales and Service platforms, as evidenced by prior work and/or HubSpot Certifications
  • Data-oriented experience, with a proficiency in spreadsheet systems and data management tools
  • The proven ability to multi-task in a fast-paced environment.
  • A strong eye for detail. Our CRM is crucial to our sales, CS, marketing, and operations team, so data accuracy is essential!
  • Amazing organizational and time-management skills.
  • Strong interpersonal skills and experience successfully working directly with teams and executives in an organization.
  • The ability to work independently and proactively.
  • A passion and talent for problem solving.

At Zello, we're looking for people with honesty, grit, and a strong desire to serve frontline workers. We hire for potential and passion over checking every qualification box. We pay generously, offer equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, from flexible work schedules to sabbaticals after a few years of service. Join us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • SqlLanguages
    • SwiftLanguages
    • Objective CLanguages
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    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • ElectronFrameworks
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • Mode AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • ZoomInfoLead Gen

Location

Downtown Austin on W 6th, with quick highway access. Directly across from Mean Eyed Cat and El Arroyo, there’s always somewhere for lunch or drinks.

An Insider's view of Zello

How would you describe the company’s work-life balance?

Zello’s work life balance is definitely work hard, play hard. Each of us does our part of building the collective together but we also take time for ourselves. Zello acknowledges that we’re people and that we have lives outside of work so there’s a great focus on making sure that there’s a balance between the personal and the professional.

Kris

Business Development Representative

What is your vision for the company?

Zello’s purpose is simple: to enable the power of the human voice. Voice brings people together for the greatest good. Zello’s service protects the value carried in tone, inflection, articulation - the power that conveys a sense of urgency and builds trust.We believe there is no more efficient or empathetic form of communication in today’s digital

Bill

Chief Executive Officier

What’s the vibe like in the office?

I enjoy my work, but I enjoy interacting with my coworkers most. They are all intelligent, quick-witted, and hard-working. Even though I can see how hard everyone works, the vibe of the office is still laid-back compared to other places I’ve worked.

Victor

Backend Software Engineer

What are Zello Perks + Benefits

Zello Benefits Overview

We’re a technology that functions seamlessly so frontline workers can get the job done. We view benefits in the same way: you shouldn’t be worried about healthcare or where and when you work while you’re doing a great job. It's all about practicing your craft. We give you the resources and support to do what you do best the best way you can do it.

Our team-building events, from destination hackathons to weekly happy hours, are essential to our culture. We offer a large open office plan that encourages transparency and makes it easy to collaborate and create a work product that matters.

We also focus on giving our employees everything they need to maintain a work-life balance. 100% paid health insurance. Work-from-home days and the possibility to be remote. Flexible hours. Unlimited PTO. All of these benefits help us attract and keep the very best, so that we can be the best.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Zello covers 100% of employee dental insurance through Blue Cross Blue Shield. We also cover 50% of the cost difference for employee spouses and dependents.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with an allowance for glasses and contact lenses.
Health Insurance Benefits
Zello covers 100% of employee health insurance through Blue Cross Blue Shield. We also cover 50% of the cost difference for employee spouses and dependents.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Zello's 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.
401(K) Matching
Zello's 401(k) retirement plan matches employee contributions up to 4% of their annual base salaries, with immediate vesting for matched contributions.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Zello offers up to 12 weeks of paid leave for parental leave
Flexible Work Schedule
Zello offers flexible work hours, so you can work when you're most productive.
Remote Work Program
We're all working from home during the pandemic, but look forward to being together in the office again when it's safe!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Zello's unlimited vacation policy allows employees to take off as many days as they need.
Generous PTO
Sabbatical
Eligible employees get 30 days of paid sabbatical after their first 5 years of working at the company. Employees who elect to take their sabbatical later than their 5th year get even more time off!
Paid Holidays
Zello offers all employees paid time off to observe major holidays.
Paid Sick Days
Zello believes in taking care of its employees, which includes paid sick days as needed.
Perks & Discounts
Casual Dress
Zello's casual dress code includes jeans every day of the week.
Company Outings
Zello holds quarterly paid team events and two destination hackathons a year.
Stocked Kitchen
Zello has a fully stocked kitchen including unlimited snacks, coffee, and tea.
Some Meals Provided
When we're in the office, we love to have team lunches on Wednesday. Zello provides these for free to employees!
Happy Hours
Zello holds weekly paid happy hours to allow employees time to bond and relax together.
Parking
Zello employees don't worry about where they will park - we provide parking in the attached garage of our downtown office.
Relocation Assistance
Relocation Reimbursement Assistance is available for approved roles.
Fitness Subsidies
Zello reimburses up to $50 each month for employee fitness programs.
Professional Development Benefits
Continuing Education stipend

Additional Perks + Benefits

In addition to all this, we also get to enjoy a lovely outdoor patio with views of the downtown skyline, a place we love to go to get together and share happy hour drinks on Fridays! And last but not least, we take the whole company periodically for hackathons - the last one was in Cancun!

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