Provides leadership and oversight to team responsible for deploying ecommerce programs to the regions and stores. Oversees engagement with cross-functional partners in marketing, merchandising, operations, marketing and technology to drive programmatic process improvements and best-in-class customer experience across Whole Foods Market delivery, pick-up, reservations and catering. Monitors the online grocery industry, providing thought leadership and innovation to drive the evolution of grocery ecommerce at Whole Foods Market and Amazon.

Responsibilities:

• Responsible for enabling ecommerce programs across stores and regions including how programs are deployed to stores, driving program adoption and identifying opportunities to grow or optimize the business within assigned area of focus.
• Coordinates with Ecommerce Business, Merchandising, Operations and other leadership stakeholders to ensure seamless implementation of Ecommerce programs.
• Oversees definition of business cases for new opportunities and growth within current assigned programs, including financial viability, operational impact, customer experience, etc.
• Develops key performance metrics, goals, and reporting expectations; leads processes to share business results with relevant cross-functional stakeholders.
• Oversees project activity to ensure deliverables remain on time and on budget, leverages data and insights from customer insights to make data-driven changes and improvements in overall programs.
• Evaluates metrics and data to assess how programs and projects support customer needs and business objectives.
• Works closely with Amazon and Tech to drive customer- centric improvements to WFM ecommerce experiences.

Skills:

• Proven ability to lead and inspire a team of direct reports.
• Able to impart focus by developing clear goals and priorities.
• Proven ability to build cross-functional partnerships and inspire collaboration and action in the absence of a ‘direct report’ relationship.
• Ability to juggle multiple projects while maintaining a clear sense of priorities.
• Works with key internal and external stakeholders to ensure shared understanding of Ecommerce strategies, programs, objectives, functions, and future direction.
• Demonstrates active and empathetic listening skills.
• Proven ability to craft actionable, creative, and data-driven strategies.
• Recommends strategic / business adjustments based on program effectiveness, customer feedback, anticipated direction, and identified challenges and trends.
• Leads detailed task / project planning, including cost, schedule, and resource requirements. Ensures planning incorporates data and information from customer, supplier, partner, and company perspectives.
• Demonstrates understanding of Ecommerce from an industry perspective and in terms of customer expectations; understands where WFM stands relative to the competition.

Education & Experience

• BA/BS degree and 6-8 years’ relevant experience OR equivalent combination of education and relevant experience.
• Graduate degree preferred. 2-4 years’ leadership experience.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.