Senior Manager, Payments Growth (Remote)

| Austin
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BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce, named "Best Place to Work" in Austin, TX in 2021 is looking for a Senior Manager to act as Payments Growth Consultant. In this role,  you will be responsible for helping BigCommerce merchants adopt Payment Partners, to help drive their growth and success. You will report to the Director of Business Development and partner closely with the Partner Managers and Partner Marketing to complete marketing plans by providing and enabling valuable consulting and sales motions to drive adoption of the partner solutions with BigCommerce Merchants and help Partner’s efforts to promote BigCommerce to its customers. This partner-facing and merchant-facing  is the primary point of contact within the Payment Partnerships team for our cross-functional counterparts within Cross-Sell, Customer Success and Sales. This senior Individual Contributor role will meet PSR and MRR revenue targets sourced from within our existing merchant base. 

This is a remote position and the ideal candidate will reside in Austin, TX or in any major city in the U.S. 

You ideally have a sales / consulting background with Payment/eCommerce experience, and bring an ability to communicate and collaborate with a broad range of partners, including both internal and external senior executives. Most importantly, you are revenue oriented, a self-starter, with a proven track record of providing problem-solving leadership and meeting revenue targets via solutions-based consultative sales best-practices

 What You’ll Do

  • Establish the Payments internal consulting function
  • Demonstrate your knowledge of Payments, combined with your ecommerce, marketing, communication and analytical abilities to help promote strategic partners to our merchants
  • Handle a pipeline of Merchant consulting opportunities, that help achieve merchant goals by introducing them to key payment tech and agency partners to effectively complete their payment growth strategies 
  • Along with Cross Sell, Sales, Customer Success, and Partner Marketing, you will craft and implement strategic marketing plans with key partners that deliver strategic consulting and partner referral motions that ultimately help our merchants onboard to and succeed with payment partners
  • Actively drive awareness and excitement of BigCommerce within our partner organizations, and their customers, via enablement, campaigns or events, driving payment success for our merchants and thereby new subscriptions to BigCommerce
  • Build excellent working relationships with all key business leaders, colleagues and broader team.
  • Propose innovative concepts and promote new ideas.
  • Develop a detailed understanding of both BigCommerce (i.e. products, services, and value proposition) and of the key attributes of the best BigCommerce Strategic Partners. Develop and maintain accurate reports including pipeline, forecast, leads, opportunities and closed won reports.
  • Travel occasionally to meet with partners/merchants to develop key relationships and/or provide consultative support to internal teams.

Who you are: 

  • 7+ years experience handling payment partnerships and coordinating and crafting co-marketing programs with partners to drive merchant awareness and revenue growth in a high volume, fast-paced start-up environment. Ideally at a $50M+ company
  • Bachelor’s degree, ideally in marketing, business or similar field preferred.
  • Experience within a SaaS platform or eCommerce organization driving adoption of a SaaS-based solution with Partners and their clients. 
  • An achiever that flourishes with challenges and has a validated history of optimally, consistently achieving revenue quotas and objectives, within a complex client acquisition focused business, preferably in the mid-market or enterprise space.
  • A phenomenal marketer who will be the role-model of excellence for the team. Your experience will allow you and others to thoughtfully negotiate wins internally and externally while maintaining positive relationships.
  • A master communicator with excellent communication (written and verbal), presentation, and client/partner relationship skills.
  • Cool under pressure and able to remain collected and focused in a fast-paced, high pressure, dynamic environment.
  • Analytical with a keen eye for business, along with the ability to provide consistent, accurate forecasts 
  • Able to travel as needed. 

#INDSP

#LI-MD2

#LI-Remote

Diversity, Equity & Inclusion at BigCommerce
 
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • WordpressCMS
    • SalesforceCRM
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    • MarketoLead Gen

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs that help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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