Senior Revenue Operations Analyst (Cross Sell)

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

Our Senior Revenue Operations Analyst (Cross Sell) will support the entire Cross Sell team that is solely responsible for the adoption of value-added solutions and professional services for our merchants. This role will have a deep knowledge of how our different sales teams can impact incremental revenue and participate in several departments' programs as it pertains to Cross Sell. This includes tracking various programs from A to Z with continuous read outs of KPI’s and progress along the way. This role will be making recommendations on how to be efficient within our current set up and tools to create visibility and program success. 

What You’ll Do:
  • Drive the creation of new and existing reporting for the business unit revenue goals and client success metrics set for Cross Sell programs inclusive of forecasting, revenue booked, billed and revenue recognition tracking. 
  • Collaborate with selling, marketing and delivery teams to report on specific departmental KPI’s of current marketing and sales motions that drive revenue and cross sell adoption
  • Measure and report on the status of new product launches, campaign details and programs as they enter in the Cross Sell Program. Bring key individuals together for action plans to course correct or to accelerate activity based on results. Provide analysis and recommendations for improvements 
  • Responsible for complex Salesforce reporting and process development as it pertains to sales referrals, pipeline and revenue readouts
  • Drive the communication and program changes to cross functional departments to keep Cross Sell top of mind and stakeholders aware of the ever changing business or processes 
  • Responsible for data points and readouts and participate in executive reviews for discussion of  revenue,  metrics, projects in flight, enablement needs and upcoming resourcing/project requests.
  • Create, manage and update all program, enablement and reporting documentation in company-wide used collaboration tools (Confluence, GURU)
  • Assist with tools usage, set up and workflows such as Groove, Kronologic, Confluence and Five9. Recommend proper tools to optimize the sales the referrals process for the Client Development team. 
Who You Are:
  • 4+ years related professional experience, including 3+ years in Salesforce processes, tracking, reporting, including ability to create, manage and manipulate reports within Salesforce.
  • 2+ years experience should be in sales operations in a high volume, fast-paced environment.
  • Proficient in Salesforce reporting and dashboard management. 
  • Demonstrated success with end-to-end process design, rollout, and project management
  • Technically-savvy and also experienced with spreadsheet software and interpreting business intelligence reports
  • Bachelor’s degree, ideally in business or similar field preferred.
  • Experience within a SaaS platform or eCommerce organization driving adoption of a SaaS-based solution with Partners and their clients preferred. 
  • Basic understanding of Marketo, Campaign management techniques and Call to Action marketing a plus

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.


Current BigCommerce Employees: Please use the internal job board to apply for openings

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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