Senior Revenue Operations Analyst at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. 

BigCommerce, named "Best Place to Work" in Austin in 2019 is looking for a Senior Revenue Operations Analyst to serve as a trusted advisor to our Sales, Marketing, and Partner teams. You will be responsible for process documentation and operational improvement recommendations for the teams we support, as well as system dashboards and reports.

The Senior Revenue Operations Analyst will work closely with the other members of the Revenue Operations team and key internal partners including Marketing, Sales,Business Applications, and Learning and Organizational Development to develop and execute our Marketing, Sales, and Partner strategy. Your experience and insights into scalable processes will be key to delivering on our performance goals.

What You’ll Do

  • Design systems and operating rhythms that enable process monitoring, and bring transparency to opportunities and risks in the business. Use leading indicators to enable a culture of consistent, continuous improvement and scale.
  • Partner across teams to produce simple, scalable dashboards and reports that reflect business processes, productivity and utilization assessments, and KPIs that can be leveraged across business units. Cultivate insights and recommendations that drive impactful improvements and scale.
  • Design and document processes and KPIs for all Marketing and Sales teams globally, including identifying documentation gaps, creating documentation in coordination with the teams, and directly driving process/optimization improvements and needed training/education (acting as the trainer when necessary).
  • Perform scheduled and ad-hoc process and productivity audits, performing independent data analysis and presenting a point of view on overall process health and/or results. Use these findings to lead needed adjustments to achieve business goals in a scalable manner.
  • Consult with Marketing, Sales, and Partner teams to understand their pain points, resulting in driving process solutions that reduce friction and allow them to achieve business goals. Spend time within the teams as a business partner to understand their existing processes and barriers that prevent them from achieving business goals.
  • Work with partners across teams to create business requirements and business cases, including collaboration with the Global Sales Operations Technology Manager to develop scalable solutions for the teams supported by Revenue Operations. Serve as a back-up technical subject matter expert to support tool administration, including managing some tools directly as assigned. Drive continuous improvement in the deployment of these tools.
  • Manage systems-level forecasting for the Sales team, translating Sales and Finance needs into solutions the Sales teams can use daily to manage their book of business. Includes managing the tools used to forecast and implementing enhancements to scale productivity of these tools.
  • Draw on deep knowledge of diverse operations best practices and strong communication and relationship skills to effectively collaborate across teams.
  • Partner with other employees within Operations in similar roles, providing training to new employees, assist with other dashboards and reporting approaches, and strengthen process documentation competencies.

Who You Are

  • Operations Professional 
    • 5+ years operations experience, preferably at a $50M+ SaaS, eCommerce or other subscription based company
    • Degree in Business or related field from a four-year college or university required
    • Demonstrated success with end-to-end process design, rollout, and project management
    • Working knowledge of sales methodologies and solution selling.
    • Deep knowledge of Salesforce.com (Admin preferred) and other Sales productivity software including Dooly, Clari, Outreach, and Guru.

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.


Current BigCommerce Employees: Please use the internal job board to apply for openings

 #LI-LP1

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily stand up
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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