SFA, Customer Experience at Expedia Group

| Austin
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Are you a self-starter who can work independently with minimal direct supervision while working as an integral part of a global team?

Are you able to analyze and interpret data to identify business trends and craft the story behind the drivers for a wide public with diverse backgrounds?

Do you have experience building, developing, and maintaining financial business models that can be used to effectively lead a line of business?

Vrbo is seeking a Senior Financial Analyst at their headquarters in Austin, Texas. This role is a part of Vrbo’s Strategy and Platform Finance team reporting to the team’s Sr. Manager. This team is responsible for business partnering and supporting key initiatives for Vrbo and across Expedia Brands, through development of analysis to support financial tradeoffs across regions and lines of business for optimal return. The Senior Financial analyst is responsible for the financial planning, business monitoring and reporting, long term planning, and supporting strategic initiatives for the Customer Experience team.

What You'll Do


  • Serve as the Finance Lead, providing direct support to the Sr. VP of Customer Experience, the Sr. VP's staff, and finance leadership by effectively monitoring the business using analytics to predict financial outcomes including weekly tracking of head count and spend cadence, monthly reporting and trending, quarterly forecast and annual budgeting.
  • Maintain FP&A models and reporting to ensure accuracy and alignment to financial systems of record, chart of accounts, and business offerings
  • Consolidate the global Customer Experience financial story on a weekly and monthly basis, bringing a common lens to varying regions, surfacing global trends, and reporting on key metrics
  • Share actual-budget variances with business partners and with counterparts in Austin (global HQ), Europe & Australia 

  • Be the right-hand person for all things Customer Experience related, including all analysis and planning and provisioning for reserves utilizing metrics and trends.

  • Synthesize the financial story into executive level presentations to communicate financial results, surface trends and report key business.

  • Partner with other Vrbo finance teams to ensure the alignment of the FP&A forecast with current business trends and operational initiatives

  • Drive efficiencies in the Finance organization by identifying process deficiencies, offering viable and scalable solutions and driving cross-departmental teamwork to implement those solutions.

To be successful in this role, ideally you will:

  • Communicate effectively at various levels in the organization within Finance and outside of Finance
  • Easily mesh in a dynamic and fast-moving team and adapt with change as the organization requires it
  • Have strong critical thinking skills, an innate sense of curiosity, and an aptitude for picking up new information quickly
  • Synthesize data and utilize business insight to identify key goals and leading indicators to predict outcomes and monitor health of the business
  • Think independently and use sound judgement when to use decision rights and when an escalation is required
  • Portray a strong presence and be very articulate both verbally and written

  • Experience in summarizing and synthesizing large amounts of data (both quantitative and qualitative)
  • Strong organizational skills and attention to detail – accuracy is a necessity

  • Experience interacting with executive level members, be able to confidently and accurately tell the story and provide a recommendation
Who You Are:

Preferred Qualifications:

  • Bachelor’s degree in Finance, Accounting, or Economics 

  • 5 to 10 years of relevant work experience in finance-based roles. including executive level partnership and an emphasis in cost and head count

  • Experience working for a technology / ecommerce company 

  • Experience developing models in Excel “from scratch”, and improving the efficiency and accuracy in existing models 

  • Validated experience utilizing Excel skills to solve business problems, including such tools as VLookUp, HLookUp, SumIf, SumProduct and IndexMatch

  • Experience analyzing large volumes of data with an ability to synthesize it into trends and actionable recommendations

  • Experience forecasting headcount and expense, managing to budget for multiple departments

  • OLAP based financial planning software experience such as Hyperion, Adaptive Planning, Cognos. 

  • Experience building executive level presentations in PowerPoint

  • Ability to work effectively in team environments, particularly cross-functional teams

  • Solid time management and multi-tasking abilities

  • Foundational understanding of US GAAP Accounting

Benefits & Perks:
  • Competitive health and insurance benefits
  • Competitive salary
  • Annual target bonus or commission
  • Parental leave for up to 20 weeks (dependent on eligibility)
  • Paid vacation and sick time
  • Employee Stock Purchase Program
  • Free snacks and beverages
  • Frequent company update talks with our leadership team
  • Free listing on Vrbo.com
  • Electronic, adjustable stand-up desk
  • Discounted Metro & Rail pass
  • Casual dress
Why Join Us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

About Vrbo:

In 1995, Vrbo introduced a new way for people to travel together, pairing homeowners with families and friends looking for places to stay. We were grounded in one purpose: To give people the space they need to drop the distractions of everyday life and simply be together. Since then, we've grown into a global community of homeowners and travelers, with unique properties in 190 countries around the world. Vrbo makes it easy and fun to book cabins, condos, beach houses and every kind of space in between.

Vrbo is part of VRBO and the Expedia Group family of brands and offers homeowners and property managers exposure to over 750 million visits to Expedia Group sites each month. To learn more, visit www.vrbo.com.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
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Expedia Group has three offices in the Austin area with a 16-story building now open in the Domain.

An Insider's view of Expedia Group

How does your team reward individual success?

We love to reward our team members in multiple ways. We use a team slack “brag board” to post all of our positive partner feedback and wins on a regular basis. We also have ad-hoc competitions throughout each quarter where team members can earn time off, gift cards, lunch on the house, and many other fun prizes.


Sr. Manager, NA Partner Success

What projects are you most excited about?

As a Software Engineer, I’m excited to rebuild an old JavaScript and jQuery STAB component into a new React based component. The goal is to update this component to our new tech stack so when consuming applications move to using Catalyst based applications we can ease the integration process.


Software Engineer

What makes someone successful on your team?

Being a successful finance person means being a strong business partner and not only understanding what is happening throughout the business but also being insatiably curious about it. It’s not enough to just know math, or know the numbers; you need to know where those numbers come from, how they get there and what's driving that result.


Sr. Director Global Finance Operations

How do your team's ideas influence the company's direction?

The Talent Acquisition team is always pitching innovative ideas at our 120-day planning sessions that directly impact the company and recruitment experience. It’s amazing to see how quickly we’re able to implement new ideas every 120 days and measure the results. We’ve seen everything from employee referral reform to self-defense classes in Austin.


Director, Global Talent Acquisition

How has your career grown since starting at the company?

I was hired as a Software Engineer II and have grown my leadership and technical skills while learning how my work directly impacts our marketplace and creates network effects. My growth has included improving search performance, helping teams build distributed systems, and mentoring and coaching new engineers from our Career Exploration Program.


Staff Software Engineer

What are Expedia Group Perks + Benefits

Volunteer in local community
We participate in an annual Day of Caring where Expedia Group offices from around the world all take a day in September to spend time volunteering for a favorite charity. This day is a paid day off!
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Expedia Group's team fitness initiatives include In-office fitness classes at our Austin Domain 11 office.
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vrbo offers up to 20 weeks of paid parental leave (yes, dads, too!) for eligible new parents with at least 1 year of service.
Family Medical Leave
Adoption Assistance
Company sponsored family events
From our annual holiday party (without kids) to our Halloween, Spring Picnic and Bring your kid to work day parties, employees have several opportunities to celebrate together throughout the year.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
9 paid holidays + 2 floating holidays you can take any time during the year.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Vrbo hosts lunch and learn meetings on occasion in addition to Fireside chats with notable leaders, Product Academy and Career Exploration Program.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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