Benefits Specialist at Q2

| Austin
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Q2 Software seeks a Benefits Specialist who will have shared responsibility for administration and daily operations of domestic and global benefit programs, which include medical, dental, vision, disability, life insurance, FSA plans, HSA accounts, wellness programs and the 401(k) plan. This individual will work closely with the Human Resources team and all other departments within the organization on benefit issues and will assist subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities. The Benefits Specialist will also be expected to make judgments and take actions that may set precedents as well as evaluate and make recommendations for major changes in the organization’s programs.

RESPONSIBILITIES:

  • Serve as first level of support for benefit administration activities to ensure accuracy and compliance with laws, policies and procedures
  • Provide first level support for internal and external employees and team members via phone and email and providing excellent customer service 
  • Coordinate Leave of Absence Program (i.e. FMLA, Disability, etc.) between outsourced administrator, Human Resources and the Payroll team
  • Perform a variety of benefits administration tasks and identify areas for improvement and bring to the attention of management
  • Audit and process monthly vendor billing tasks
  • Perform ongoing audits to verify integrity of data in benefit system with carriers
  • Document and maintain administrative procedures for assigned benefits processes.
  • Coordinate new hire benefits orientation and wellness activities
  • Maintain benefit records and documents. Prepare new hire/term benefits packages and other employee benefits communications
  • Ensure compliance with applicable government regulations. Ensure timeliness and accuracy of required reporting and fees.
  • Collect and verify documentation of all qualifying events
  • Provide support regarding new legislation/regulations and the implementation as it applies to the company’s welfare plans
  • Conduct training sessions related to benefit plans, i.e. new hire enrollment, open enrollment, retiree insurance presentations
  • Prepare a variety of reports and review system specifications and data interfaces to identify irregularities and troubleshoot issues
  • Focus on initiatives to automate and streamline system analysis, data integration and reporting capabilities
  • Responsible for ensuring that all security, confidentiality and privacy policies and controls are adhered to
  • Special projects and other duties as assigned

EXPERIENCE AND KNOWLEDGE:

  • Bachelors degree in Business, Human Resources or related field or equivalent combination of education and experience
  • 5+ years’ experience in a Benefits role
  • One or more certifications such as Professional in Human Resources (PHR) or Certified Benefits Professional (CBP) preferred
  • Extensive knowledge of employee benefits and all pertinent federal and state regulations, filing and compliance requirements, including, but not limited to, ERISA, COBRA, FMLA, ADA, Section 125, Workers Compensation, ACA, Medicare, Social Security and DOL requirements
  • Project and time management skills, with the ability to deal with fluctuating workload
  • Strong knowledge of MS Office - Word, Excel, Outlook, PowerPoint; Workday knowledge a plus
  • Excellent communication and organization skills.
  • High attention to detail, along with accuracy in maintaining records and files is essential
  • Ability to work effectively in a team environment
  • Ability to work in a fast-paced environment and successfully multitask
  • Effective interpersonal skills with the ability to deal with all levels of employees

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
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