Q2
As passionate about our people as we are about our mission!
Austin, TX
Hybrid

Benefits Specialist

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Q2 Software seeks a Benefits Specialist who will have shared responsibility for administration and daily operations of domestic and global benefit programs, which include medical, dental, vision, disability, life insurance, FSA plans, HSA accounts, wellness programs and the 401(k) plan. This individual will work closely with the Human Resources team and all other departments within the organization on benefit issues and will assist subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities. The Benefits Specialist will also be expected to make judgments and take actions that may set precedents as well as evaluate and make recommendations for major changes in the organization’s programs.

RESPONSIBILITIES:

  • Serve as first level of support for benefit administration activities to ensure accuracy and compliance with laws, policies and procedures
  • Provide first level support for internal and external employees and team members via phone and email and providing excellent customer service 
  • Coordinate Leave of Absence Program (i.e. FMLA, Disability, etc.) between outsourced administrator, Human Resources and the Payroll team
  • Perform a variety of benefits administration tasks and identify areas for improvement and bring to the attention of management
  • Audit and process monthly vendor billing tasks
  • Perform ongoing audits to verify integrity of data in benefit system with carriers
  • Document and maintain administrative procedures for assigned benefits processes.
  • Coordinate new hire benefits orientation and wellness activities
  • Maintain benefit records and documents. Prepare new hire/term benefits packages and other employee benefits communications
  • Ensure compliance with applicable government regulations. Ensure timeliness and accuracy of required reporting and fees.
  • Collect and verify documentation of all qualifying events
  • Provide support regarding new legislation/regulations and the implementation as it applies to the company’s welfare plans
  • Conduct training sessions related to benefit plans, i.e. new hire enrollment, open enrollment, retiree insurance presentations
  • Prepare a variety of reports and review system specifications and data interfaces to identify irregularities and troubleshoot issues
  • Focus on initiatives to automate and streamline system analysis, data integration and reporting capabilities
  • Responsible for ensuring that all security, confidentiality and privacy policies and controls are adhered to
  • Special projects and other duties as assigned

EXPERIENCE AND KNOWLEDGE:

  • Bachelors degree in Business, Human Resources or related field or equivalent combination of education and experience
  • 5+ years’ experience in a Benefits role
  • One or more certifications such as Professional in Human Resources (PHR) or Certified Benefits Professional (CBP) preferred
  • Extensive knowledge of employee benefits and all pertinent federal and state regulations, filing and compliance requirements, including, but not limited to, ERISA, COBRA, FMLA, ADA, Section 125, Workers Compensation, ACA, Medicare, Social Security and DOL requirements
  • Project and time management skills, with the ability to deal with fluctuating workload
  • Strong knowledge of MS Office - Word, Excel, Outlook, PowerPoint; Workday knowledge a plus
  • Excellent communication and organization skills.
  • High attention to detail, along with accuracy in maintaining records and files is essential
  • Ability to work effectively in a team environment
  • Ability to work in a fast-paced environment and successfully multitask
  • Effective interpersonal skills with the ability to deal with all levels of employees
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What are Q2 Perks + Benefits

Q2 Benefits Overview

At Q2, we are as passionate about our people, as we are about our mission!
Q2 invests in our employee's success by providing robust employee health and wellness benefits.

Some Benefit Highlights include:
* Lifestyle Spending Accounts (For Gym, Babysitter, DogSitter etc.)
* Family Planning Benefits (Including Adoption Support)
* Parental Leave Benefit: New parents can enjoy 12 weeks of paid leave.
* Flexible Time Off
* HSA Matching Program
* 401K Matching Program
* Career Development Programs
* Active ERG Teams, Communities and Education
* Q2 Community and Philanthropy Programs
* Our You Earned it! Employee Rewards & Recognition Program:
These are points given between any employee recognizing great work or collaboration. The points are redeemed for products, or converted into cash donations for various charities of choice,. They can also be donated to our employee compassion fund. (See below)
* Q2 Employee Compassion Fund - Our employees donate to this fund, which is established for Q2 employees who may need short term assistance.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Want to know more about our authentic culture and work environment?
Check us out at: https://www.q2.com/culture and explore jobs today.
We'd love you to join our super hero "Circle of Awesomeness" and be part of #Q2Peeps today!

Q2 hosts various employee recognition events, philanthropic activities and our communities events, as part of our mission to build stronger more diverse communities:
* Dodgeball for Charity! (We raised $102K- last year!)
* Q2 Spark (Part of our mission to support our communities, and the communities of our customers!)
* Q2 Philanthropy Fund! We have partnered with Austin Community Foundation to make it easier and more accessible for non-profit organizations to apply for grants from Q2, as part of our community support mission.
(Check out the Q2 Stadium Dreamstarter Program!)
* Annual Employee Appreciation Day!
* Our Annual Circle of Awesomeness Celebration (A full day's celebration of employee recognition for outstanding achievements!)

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