Culture & Talent Business Partner - Associate
As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
What You'll Do
A Sprinklr Culture & Talent Generalist/Business Partner is a key collaborator within the business. You will identify & minimize risk, offer evidence-based solutions in alignment with state and federal regulations and approach each matter with an open mind to help create innovative guiding philosophies. You will liaise with our business leaders across Sales, Services, & other internal functions. You will be able to help these individuals scale their business practices globally. Together you’ll build, develop & enhance HR strategies that help the company achieve our business objectives for 2021 and beyond.
What Are Your Responsibilities
- Possess a deep knowledge of the business unit / area, key employees and business processes & provide regular updates in and out of the business unit, escalating where appropriate.
- Build a strong business relationship & become the single POC with the business unit / area and transfers HR requests and solutions to/from the business unit.
- Implement best practices and support the delivery of HR processes at the business unit / area.
- In collaboration with the Talent Acquisition Team, develop a clear recruiting plan by region incorporating promotions, leavers and backfills.
- Identify gaps, propose and implement changes necessary to cover risks.
- Act as the performance improvement driver and promote positive changes in people management, specifically serving as a mediator to resolve conflicts when they do arrive.
- Lead change management projects and manages Culture & Talent related internal and external communication.
- Advise managers on how to resolve specific situations (e.g., behavior, performance, discipline, recognition and work practice changes) and their implications in terms of labor regulations.
- Actively participate in performance/pay review cycles, identify any outliers that should be considered for review, and help to ensure that recognition and compensation are consistently applied in an unbiased manner.
- Help the business accelerate when appropriate, while knowing when to proactively pause to ensure the business doesn't "leap before they look”.
- Engage in acquisitions to help ensure we bring in the right people, and support their incorporation into the business.
Who You Are & What Makes You Qualified
- You’ve developed through 5+ years of human resources experience.
- Within your experience, you have spent at least 2-3 years specifically as a human resources business partner/generalist, ideally within a highly sophisticated industry such as technology or entertainment.
- You have a unique emotional maturity and integrity and can exhibit our culture & values through your daily behavior and interactions.
- You’re passionate about THIS business & thus can consistently bring an innovative approach to solutions to help Sprinklr evolve...wisely!
- You’re also passionate about YOUR business, exhibited through the pursuit and study of global human resources best practice and certifications (PHR, SPHR,SHRM-CP, or SHRM-SCP).
- You are a LEADER – you have a collaborative and influential style which inspires others into action and allows you to champion positive change.
You know You're Successful if...
- Your business unit has evolved into a legally compliant yet commercially nimble team on pace to deliver against their annual objectives.
- You don’t even hear a whisper of unhappy Sprinklrites, meaning you’ve coached and developed your managers into expert leaders who are better serving their teams.
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We were also named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. And in 2019, Sprinklr was the only leader in the Forrester Research, Inc. report, The Forrester Wave™: Social Suites.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, Linkedin Learning, and more.
EEO - Our philosophy on inclusion: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate our sense of belonging and fervently believe every employee matters, and should be respected, listened to, and have opportunities to contribute to the magic of Sprinklr!
We celebrate differences, and we seek to hear unique perspectives because it helps us all to learn. We seek to understand. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. As we continue on our growth journey, we know that bringing together diverse talent leads to better company-wide innovation, improved financial results and better decision making.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.