Director of People Operations at Arrive Logistics

| Austin
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Arrive Logistics is looking for a passionate and proven Human Resources leader to take on our Director of People Operations role.
This leader will report to the Chief People officer and manage a service-oriented team of Employee Relations and Office Management professionals in three office locations. The leader will be an effective program manager, able to build an effective team structure and lead the team from strategic requirements to pragmatic program implementation.

The Director of People Operations will develop, lead, and execute all of Arrive’s efforts to become a best-in-class workplace. This includes building an employee engagement strategy and processes to deliver upon complementary business objectives. They will have experience with different approaches and have a track record of showing the results of these alternative approaches. This person will have deep content expertise in employee engagement, performance management, learning management, and organizational development. The Director of People Operations will be expected to:

  • Bring thought leadership, tailored insights, and strategic perspective to designing, implementing, and continuously improving high-impact People initiatives.
  • Lead a high performing People Operations team focused on various functional areas integrated within support for the business.
  • Partner closely with peers and stakeholders across the People organization to assess existing People programs, processes, and practices, identify gaps and inefficiencies and drive innovative solutions to enhance the employee experience.
  • Champion collaborative cross-functional relationships with talent acquisition, talent management, learning & development and total rewards to ensure a best-in-class on-boarding and off-boarding experience for new employees.
  • Lead with best practices and proven methodologies for process improvement, scalability, and automation to support long-term growth objectives.
  • Partner with leaders and stakeholders across the organization to innovate in achieving major improvements in efficiency and optimization within our People Operations organization.
  • Drive continuous improvement in our People processes, policies, and workflows to ensure they are compliant, efficient, scalable, and reflect Arrive’s values.
  • In partnership with the Employment Law contractor, maintain current knowledge and understanding of regulations, laws and industry best practices to ensure compliance with all applicable federal, state, and local laws and regulations related to personnel. 
  • Build strong relationships with leaders and employees across the organization and be known as a trusted advisor.
  • Consistently coach and advise senior leaders on their leadership effectiveness and to employ various techniques including; conflict resolution, team building, professional development, roles and responsibility clarity, resource planning and performance management through effective implementation and technical oversight.
  • Lead organizational change and transformation initiatives to increase performance.
  • Partner with talent management to lead holistic talent plans to identify, assess, build, and develop a diverse internal pipeline of talent for the organization.
  • Champion a data-driven mindset to identify People Operations reports and analytics that drive insights, business decisions and actions to support long-term grown objectives.
  • Be an ambassador of company culture and drive initiatives to constantly build upon and improve culture.

Successful candidates will have a proven track record with organizations known for best practices in People Operations programs, and have experience including:

  • Bachelor’s degree in Human Resources, Business Administration, or related field required.
  • SHRM-CP or SHRM-SCP strongly preferred.
  • 10+ years of human resource experience required.
  • 5+ years of human resource management experience overseeing people and processes at a high growth organization required.
  • HR certification or equivalent required.
  • A proven track record of success in implementing programs to attract and sustain a high performing, engaged workforce.
  • Both general knowledge of the principles and best practices of human resources administration and a demonstrated ability to develop and implement organizational improvements strategically and tactically.
  • Demonstrated ability to understand and deal with complex HR challenges with limited resources and creatively overcome obstacles to achieve goals.

The rockstar candidate will demonstrate the following characteristics:

  • Strong sense of urgency for goal achievement across varied and simultaneous activities.
  • Innovative and creative problem solving ability. 
  • Develops successful working relationships focused on achieving results together.
  • Comfortable making quick decisions in response to changing conditions.
  • A confident and persuasive communication style.
  • Directive leadership style to assure business results are achieved with ability to delegate details as necessary.
  • Takes ownership of individual and departmental responsibilities with a high degree of accountability.
  • Builds trust through a high level of discretion and personal integrity.

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Our brand new HQ is located at the MetCenter, a business park in Central Austin that is minutes from downtown Austin & the airport.

An Insider's view of Arrive Logistics

What’s the vibe like in the office?

The vibe is a mix of relaxed and high intensity... Relaxed in a sense that its very easy to talk to anyone in the company (including leadership) and everyone is approachable. High intensity in the way that everyone is striving for the same goals and the work is exciting, challenging, and high impact.


Associate Product Manager

How do you collaborate with other teams in the company?

We take a very hands on approach to collaboration. Arrive is made up of very knowledgeable people that are passionate about the company and what we do. Our best collaboration happens when we all get in a room to brainstorm, share ideas, and challenge each other until we come up with the best solution.


Principle Product Manager

What makes someone successful on your team?

The easy answer is to deliver a valuable yet efficient Product to the business and it's stakeholders. However, within our team dynamic, I believe someone's success is seen when they correctly assess the business' problem(s), deliberate on a possible solution(s) to address that problem, and execute the plan to fix it.


Product Coach

How do you empower your team to be more creative?

Hire talented people and then take a step back and let them do what they do best. I encourage my employees to aim high and embrace the company vision. Failure happens, but I'm there to remind them that falling short is the price of aiming high - This is almost always a price worth paying. My job is to provide mentorship and celebrate innovation!


VP of Software Engineering

How has your career grown since starting at the company?

Since starting at the company a year and a half ago, I moved from a mid-level role to a managerial role. Arrive recognizes your achievements and also takes into consideration your career aspirations. Managers work with you to help you develop the skill-set needed to take you to the next level in your career and challenge you to reach your goals.


Product Manager

What are Arrive Logistics Perks + Benefits

Arrive Logistics Benefits Overview

At Arrive, your ambitious goals will be appreciated in an environment that provides the training, mentoring, and tools to succeed. You will be empowered to create your career and experience the success that comes with solving problems, building relationships, and boldly growing business. Oh, and you'll have some fun too.

Volunteer in local community
Arrive supports community outreach opportunities throughout the year. Most recently, we supported a canned food drive for the Central Texas Food Bank!
Partners with Nonprofits
Arrive supports nonprofit opportunities throughout the year. Most recently, we participated in an Angel Tree to provide holiday cheer children & adults with disabilities through Easterseals.
Friends outside of work
Eat lunch together
Intracompany committees
Arrive currently has a party planning committee that takes ownership of our semi-annual company-wide events. We are always looking for leaders to start committees of their own!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Arrive's leadership is comprised of individuals with diverse backgrounds, experiences, and ideas. Our Chief People Officer is focused on the constant creation and improvement of our D&I initiatives.
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We recently created a diversity and inclusion committee led by 10 diverse members with various roles and responsibilities at Arrive. They meet once a month.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
We are looking forward to Wellness Month in January! Over the course of the month, we will have fitness professionals on-site to educate our employees on how to set themselves up for a healthy 2020!
Retirement & Stock Options Benefits
You will be eligible to make 401K contributions the quarter following 60 days of employment with Arrive.
401(K) Matching
Arrive begins matching 50% of your 401K contributions up to $4,000 at the beginning of the quarter following one year of employment.
Performance Bonus
Arrive awards annual performance-based bonuses for certain roles. Additionally, Arrive uses an internal rewards & recognition tool where earned points can be redeemed for gift cards, cash and perks!
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Open House events, Holiday Parties, and other Arrive sponsored events are all family-friendly!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Arrive receive between 7 and 15 days per year of accrued paid time off based on experience and tenure. People Managers and employees with 49+ months of tenure are awarded unlimited PTO.
Paid Holidays
Paid Sick Days
Arrive employees receive 5 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
Departments across Arrive Logistics offer various opportunities for outings throughout the year.
Free Daily Meals
Employees get free lunches every Friday from different vendors around Austin!
Stocked Kitchen
We provide a variety of soft drinks, sports drinks & sparkling water at no cost. If you are looking for a caffeine fix, we have an on-site cafe where you can order specialty espresso & coffee drinks.
Some Meals Provided
Employees get free lunch every Friday!
Happy Hours
We offer free on-site parking at our Austin Headquarters.
Recreational Clubs
Relocation Assistance
For candidates re-locating from out-of-state, we offer $1,000 relocation reimbursement. For candidates re-locating from in-state, we offer $500 relocation reimbursement.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Arrive Logistics offers a variety of professional development opportunities like online courses, networking events, and conference attendance.
Diversity Program
Lunch and learns
Departments at Arrive Logistics hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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