At Babylon we use a number of third-party software to support the Babylon platform. This role will be responsible for these third-party software from implementation, integration, administration, and optimisation from a Technology aspect. In this role you will partner closely with internal end users and external vendors to ensure that tools requirements are met and that we are maximising the most out of each platform. As such, building strong relationships with both internal customers and external suppliers is essential for this role. . This role will also work closely with the engineering teams to help integrate these tools into the core platform. The candidate will also need to closely monitor these tools for usage reports and make sure we work within our contractual limits.

WHAT YOU’LL WORK ON

• Managing Key Stakeholder Requirements
• Explaining technical issues in a clear way to business and other stakeholders
• Managing Vendor Technical Relationships
• Administering Key system (See Desirable)
• SLA management Escalation Management
• Managing Different Environments per region
• Securing the use of 3rd Party tools
• Managing & Maintaining Integrations 
• Managing & Maintaining Call flows Ability to advise business on Best Practice 

WHAT WE’RE LOOKING FOR

• Able to communicate clearly both verbally and in written-form
• Understanding and interest of the business and product goals
• Ability to work as part of an effective team
• Confident in a leadership positionCurious and interested in software and technology
• Interest in healthcare is a bonus
• Work with Procurement on Contract Renewal
• 5+ Years Experience
• Stakeholder Management
• 3rd Party Integration Experience (See Desirable Systems)
• Vendor ManagementAdministration Experience (See Desirable Systems)
• Experience will Call Centre Technology
• Experience working within a matrix management agile delivery environment

NICE TO HAVE

• Experience with the Following Vendors:
• Ring Central
• Zendesk
• Onfido
• Braze
• Salesforce

WHAT WE OFFER 

Whether you work in one of our amazing offices or a distributed team, Babylon is highly collaborative and fun! You’ll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.

WHO WE ARE

We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant. To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.

At Babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…

DIVERSITY AT BABYLON

We believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all Babylonians can progress their careers. We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.