HR Business Partner - CONTRACTOR, Customer Support Org

Location: Remote U.S.

WHO WE ARE

FinancialForce accelerates business growth with customer-centric ERP, Professional Services Automation (PSA), and Customer Success solutions. Run on the leading cloud platform, Salesforce, FinancialForce enables organizations to unlock customer insights, deliver innovative experiences, run a connected business, and achieve agility and resilience. Founded in 2009 and headquartered in San Francisco, FinancialForce is backed by Advent International, Salesforce Ventures, and Technology Crossover Ventures. For more information, visit www.financialforce.com
FinancialForce knows that each individual brings something special to the team, exemplifying a diverse and inclusive work environment. We embrace your authenticity and encourage our employees to “Bring Yourself” to work every day!

THE ROLE

FinancialForce is seeking an experienced Global HR Business Partner contractor to cover an employee leave. This role will support the Customer Support organization, and will act as a consultant to leadership on all Human Resources related issues. The ideal candidate should be a proactive communicator who can successfully solve problems through balancing employee needs with business objectives.

WHAT YOU WILL DO IN THIS ROLE

• Ability to assess and anticipate human resources related needs.
• Coach and develop leaders through workforce and succession planning, as well as performance management and business unit restructuring
• Act as a trusted advisor to senior leadership in all people focused activities and discussions.
• Proven success in driving programs around productivity and retention.
• Build and nurture strong partnerships at all levels, to ensure delivery of services and goals are being met.
• Strategize and deliver against business plans & financials position of the business units.
• Collaborate across Global ES working with specialist units such as a team with Talent Acquisition, Compensation, Benefits and HRIS to manage and direct the needs for the business.
• Ability to successfully mediate and resolve employee relations issues, conducting thorough and objective investigations when necessary.

WHAT YOU WILL NEED TO BE SUCCESSFUL IN THIS ROLE 

• 5+ years proven success as a senior level HR Business Partner, preferably in technology
• Excellent oral/written communication and listening skills at all levels
• Ability to quickly build relationships and credibility with leaders
• High integrity and strong work ethic
• Strategic mindset but ability and willingness to be hands-on
• Ability to lead ES projects, working across the organization

PREFERRED QUALIFICATIONS 

• Technology industry experience preferred
• Proven experience supporting a global technology organization

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