HR Business Partner at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

We are looking for an experienced HR professional to provide both strategic and hands-on support to clients across all of our offices globally. This role reports to the Senior Director, People & Culture and is responsible for multiple client groups/business functions.

As an HR Business Partner (HRBP) you will play a key role in helping our leaders think strategically about people & culture: helping to assess needs & develop solutions in areas such as workforce planning, organizational design, performance management, employee relations, compensation, retention, career development and leadership development. You must understand business priorities and translate them into a plan that supports our rapidly growing business, unique culture and company values.

What You’ll Do:

  • Anticipate potential issues and needs and proactively shape talent priorities to align to business strategy. Work with senior leadership to develop and implement HR plans and solutions in order to achieve strategic business initiatives and deliver results in line with our company values.
  • Partner with leadership team to assess, design and deliver solutions needed to optimize talent and enhance effectiveness including, workforce planning, compensation, succession planning and performance management.
  • Develop a deep understanding of your client group(s), their situations, and, most importantly, their needs to better develop mutually defined solutions to problems
  • Review and analyze People Team and client group’(s) goals and metrics to identify trends and recommend solutions to improve individual and team performance, retention, and employee experience.
  • Actively partner, coach & develop leadership team members, managers, and individuals. Provide management coaching to build leadership capabilities to address and resolve employee issues, ensuring a balance in representing all parties’ interests.
  • Monitor the “pulse” of employees and develop and execute on initiatives to ensure a high level of employee engagement and a positive employee experience.
  • Be the go to person for employee related questions for the client group’(s) team on just about anything including local office policies, procedures, systems, benefits, compensation, leaves of absence, etc.
  • Apply in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Conduct effective, thorough, and objective investigations when needed.
  • Ensure relevant people operational and administrative activities for the client group’(s) team are carried-out in adherence to global standards.
  • Managing & leading internal communications to client group’(s) team to ensure understanding and buy-in.
  • Partner with broader People team colleagues across Talent Acquisition, People Operations, and Organization Development to ensure employee and leadership needs are met and high performing teams are sustained.
  • Assist with onboarding new staff, particularly leadership, and acquainting them with the company practices, culture and business.
  • Maintain positive relationships with managers and employees to promote our culture of open communication.

Who you are:

  • 5+ years experience in Human Resources (at least 2 years prior HR Business Partner experience), preferably within the high-tech space
  • 3+ years advising leadership and managing complex employee relations issues
  • A well-rounded HR skill-set: knowledge of fundamental HR practices across ER, staffing, management practices, organizational effectiveness, compensation, and talent management.
  • Attention to detail and capability to apply discretion and sound judgment in managing complex processes, decisions and handling sensitive information.
  • Exceptional communication, listening, coaching, facilitation, and conflict resolution skills.
  • Ability to relate well to all kinds of people, up, down, and sideways, inside and outside the organization.
  • Ability to project mature self-confidence, a sense that you can take control of difficult, unpredictable situations, make tough decisions in a timely way, and use thought leadership to guide executives
  • Strong influencing skills leveraging business acumen, expertise, and data.
  • Strong working knowledge of US federal employment laws and regulations (ADA, EEO, FMLA, FLSA) and the ability to appropriately spot employment risk issues. Experience in California, New York, UK, and Australian employment law a plus.
  • Ability to work within compressed timeframes and embrace the sense of urgency, innovation and resourcefulness required in a fast-paced company
  • Comfortable working hands-on to get things done and quickly shifting to complex strategy discussions.
  • Can accomplish results and desired outcomes through formal and informal corporate structures.
  • Possess a resiliently positive attitude, have professional courage, steadfastly persevere through challenges, are ambitious while humble, have high standards for ethics and integrity, and do the right things the right way.

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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