HR Business Partner at Brightpearl

| Austin
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About the Role:

Come join one of 2019’s Best Places to Work in the heart of downtown Austin where we’re making the lives of retailers simpler by automating the back office. We’re looking for an accomplished and confident HR Business Partner to join its US-based business operations team and be a key member of the US leadership team.

As the principal influencer on Culture and Employee Engagement, you will drive improvements and initiatives to ensure that we hire and retain “A”players, embrace diversity and inclusion, and that everyone has a fun, safe and great place to work, to reach their full potential.

There is opportunity to provide HR industry best practices and methodologies, to ensure that the right people are hired into the right roles, that managers are well informed and trained regarding HR policies, process and management competencies, and are appropriately advised on HR topics.

Your Day-to-Day:
  • Business Partner to the leadership team.
  • Provide behavior and management skills, coaching and advice to the leadership team.
  • Be the US subject matter expert on all HR related topics, points of employment law and industry best practice.
  • Monitor the organization’s culture and values, promote employee engagement, make recommendations and promote activities which drive improvements and shape positive cultural change.
  • Counsel and train managers regarding employee relations, managing absence, performance disciplinaries, grievances, sickness etc.
  • Drive the development and administration of HR programs, procedures, and guidelines, that align the workforce to the strategic goals of the company and within regulations.
  • Consult with leadership on employee performance issues and employee development opportunities. Develop the individual, as well as company plans, aligned with company goals.
  • Proactively identify “at risk” employees and create advancement or succession plans to ensure continuity at all levels of the organization and retention of Top Talent.
  • Work with Managers to help maintain job descriptions for all positions and update job requirements, aligned with grade and required role competencies.
  • Create content and conduct training programs on compliance, employee conflict and performance management, effective hiring and line manager training.
  • Collaborate with the UK operations team regarding the effective adoption of the BambooHR performance management system, including ensuring that every employee has quarterly goals, performance feedback and employee development plans.
  • Manage, administer and make recommendations on US employee benefits and perks (including liaison with brokers, administration of those benefits, employee enrollment, onboarding and offboarding).
  • Manage and deliver employee communications.
  • Conduct exit interviews, analyze results and provide feedback to managers.
  • Advise leadership on employee communication and feedback mechanisms, through vehicles including company All Hands meetings, employee surveys, team and one-on-one meetings.
  • Safeguard confidentiality of employee related information at all times.
  • Continuous improvement projects and ad-hoc assignments, as assigned.
  • Work closely with the Finance team and the 3rd Party Payroll Administration (payroll, tax, year end audit etc).
  • Collaborate with UK Operations Team regarding Global HR related programs and initiatives.


  • Manage Brightpearl’s US Hiring Playbook, ensuring that all hiring managers have been trained and adhere to the process and policies contained within, as well as industry best practice.
  • Ensure that hiring needs are met and aligned with company strategy and annual budget and headcount plans.
  • Manage the hiring process with hiring managers (may include resume screening, scheduling, conducting screening calls, attending interviews and providing timely feedback to candidates and/or recruitment agencies).
  • Ensure that job descriptions are accurate and worded effectively to attract the right candidates, and advertise the role through appropriate channels.
  • Source and engage active and passive talent.
  • Oversee the on-boarding process for US.
  • Work with Executives and team leaders to maintain a succession plan / bench for all departments.
  • Drive employee referrals and social media presence, including assisting with positioning Brightpearl’s brand, culture and employer value proposition within the
  • talent market.
  • Provide direction and advice to the Leadership team on strategic and emerging hiring trends / best practices within the industry.
  • Analyze job boards efficiency and forecast recruitment spend.


About You:

  • At least 5 years experience in a HR partner role
  • Proactive, enthusiastic team-player
  • Influencing and problem solving skills
  • Proven ability to quickly and proactively establish strong and trusting relationships with stakeholders, and work collaboratively with colleagues at all levels across the business to achieve company objectives.
  • Uphold Brightpearl’s culture and values, being confident and possessing the moral courage to challenge behaviors and standards that are not aligned with our goals and ethos.
  • Proven ability to coach and constructively challenge managers, and quickly establish yourself as a credible sounding board.
  • Effective organizational skills, with a proven ability to prioritize and initiate.
  • Strong written, verbal and listening communication skills.
  • Must be in Austin or willing to relocate and able to work in our downtown office


Brightpearl Perks

  • Join one of Austin’s Best Places to Work 2019
  • Competitive compensation package: salary, stock options, medical benefits, 20 days of annual PTO and 12 Holidays
  • Stocked Kitchen with snacks and beer on tap
  • Work downtown Austin in an open and vibrant workspace
  • Enjoy frequent Company events, team building activities and after hour socials
  • We’re an energetic, driven organization who believe in promoting a healthy work-life balance and support remote working with management approval.

Check us out on Built In Austin to get more of an insight on what it’s like to work with

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • ExpressFrameworks
    • LaravelFrameworks
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    • SpringFrameworks
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • JIRAManagement


Located on 7th and Brazos, there's a great selection of lunch spots and coffee shops. We're also a short walk to the train stop!

An Insider's view of Brightpearl

What are some social events your company does?

The Company is transparent with employees offering weekly stand up meetings, monthly all-hands meetings & Friday happy hour in the office. In addition, we have monthly lunch-and-learns, volunteer opportunities & friendly departmental competitions. Holiday parties & group team building activities are an optional way to get to know your colleagues!


Head of HR US

How do you collaborate with other teams in the company?

Brightpearl has given me an amazing opportunity to see creative collaboration, support, and teamwork across departments where even the execs aren't afraid to dive in to assist and support our customers. I am so proud of my company for getting on the Built in Austin's Best Places to Work list, it was well deserved.


Professional Services Project Manager

What makes someone successful on your team?

You have to be a self starter and vocal about what you need. Management wants you to be successful and will help you along the path to success, so don't be shy.


Office & Operations Manager

What’s the vibe like in the office?

It's great to be a part of a company where your contributions are recognized and encouraged. From day one, I've felt support from the team and have consistently been provided insight on Brightpearl's trajectory. I'm incredibly excited for both the future of my career here, and the future of Brightpearl.


Presales Engineer

What are Brightpearl Perks + Benefits

Volunteer in local community
The Company offers paid volunteer opportunities annually for employees to work together on a community project.
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Brightpearl offers the opportunity for employees to save money on a pre-tax basis for things that they are already paying for on medical, dependent care and commuter expenses.
Disability Insurance
Brightpearl pays 100% of the cost for Short-term and Long-term disability benefits.
Dental Benefits
Brightpearl's dental plan pays 100% of the cost for preventive care 2x in a 12 month period. The employee premium is covered at 100% by the Company.
Vision Benefits
Our vision plan is through one of the largest network of providers. Brightpearl pays 100% of the employee premium for this benefit.
Health Insurance Benefits
We have two Medical plans. A High Deductible Plan with a HSA option which the Company contributes to every pay period. Also a traditional PPO plan. Both employee premiums paid 100% by the Company.
Life Insurance
Brightpearl pays for 1x base annual salary for every employee.
Onsite Gym
Our Austin office has access to an onsite fitness facility for all employees.
Retirement & Stock Options Benefits
Our 401K plan is currently through Vanguard and offers a wide selection of funds to choose from to round out your saving options. We also offer a ROTH choice as well.
Company Equity
Child Care & Parental Leave Benefits
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Our PTO plan gives employees 120 hours of time to use for vacation or personal reasons.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Brightpearl offers 12 holiday days including the employee's birthday!
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Brightpearl focuses and the work that the employees contributes and supports each employee to come to work in a casual office dress.
Company Outings
Brightpearl has team-building events, Company-wide holiday parties, a BBQ family-friendly event and many opportunities for happy hour as well.
Stocked Kitchen
Brightpearl has a stocked kitchen with coffee, tea and snacks.
Some Meals Provided
The Company will host frequent lunch and learn opportunities for the employees.
Happy Hours
Happy hours are hosted Once per month.
Parking is reimbursed up to $150 per month for parking in Austin.
Fitness Subsidies
We have partnered with Gold's gym to offer our team discounted rates!
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Online course subscriptions available

Additional Perks + Benefits

The Company also pays for a College Assistance Program which offers free access to professionals to help you with college planning and debt related to education. Also, Brightpearl has an Employee Assistance Program which provides free and confidential counseling and financial advice.

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