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HR Generalist

| Austin
The home search starts online, but the real estate industry is often optimized for in-person, one-on-one service. That's a fantastic experience once you connect with the right professional, but finding the right fit isn't always a smooth process. Opcity built a nationwide real-time data and technology platform combining cutting edge deep learning, business analytics and human intuition with the latest web, mobile and digital telephony technologies to enable our team of professionals, and thousands of real estate agents and brokers, to make sure we connect every home buy with the right agent at the right time so more time is spent finding a home and less time finding the perfect agent.
The Human Resources Generalist is responsible for the human resources needs of our customer care business unit(s) and implementation of best practices to support the achievement of business objectives. The Generalist role requires significant customer service skills, as the Generalist is the main employee facing customer service role in the People Operations organization. The Generalist must be able to influence at a manager and supervisor level and must possess the ability to address a variety of HR issues constructively by providing independent, objective, and confident advice and solutions. 

Areas of Ownership:

  • Counsel employees and managers on HR policies and procedures to ensure consistent and appropriate treatment of all employees on matters like, but not limited to:
  • - Attendance
    - Leave Policies
    - Performance Coaching & Improvement Opportunity Process
    - Performance Reviews
    - Career Development
  • Assist line management in implementing established human resources practices to meet requirements supporting short and long-term business needs
  • Partner with line managers to identify human resources issues or problems and provides support in finding solutions 
  • Maintain compliance with all local, state, federal employment, and EEO laws to ensure effective and timely employment actions and decisions
  • Ensure timely and clear communication within the business unit on HR policies, practices, and initiatives
  • Serve as Benefits Subject Matter Expert providing training and consultation to employees
  • Manage and maintain Time Clocking & Hours Tracking Systems including training and coaching employees and managers
  • Facilitate employee onboarding with other HR Team members and Culture staff
  • Manage necessary data input, maintenance and reporting using applicable HR systems 
  • Encourage and build positive employee relations
  • Support creation and implementation of employment-related policies and practices and support Handbooks, publications and education/training regarding these matters
  • Contribute to Internal and External Recruiting Process with emphasis on positions such as:
  • -Specialists, Engineers, Administrative and Technical roles
    - Entry level staff and CSR sales roles
    - Entry level manager/supervisory positions
    -Conduct Employee relations issues and investigations in a timely and professional manner.
  • Work on special projects assigned by the Director of Human Resources

The Ideal Profile:

  • 5+ years experience in an HR role
  • Consumer Care Center HR experience is preferable
  • Excellent organization skills and proven ability to multitask
  • Attention to detail
  • Ability to solve problems
  • Self-starter with high achievement orientation
  • Superior communication skills and ability to interact at all levels of an organization well
  • -Public Speaking
    - Written Communication
    - Interpersonal
    -Proven ability to build strong and lasting working relationships and partnerships and influence employees and managers
  •  Strong MS Office and G Suite experience
  • - Word
    - Powerpoint
    - Excel
    - Access or another similar database
    - Publisher
    - Outlook or another calendar/email system
  • Knowledge of HRIS systems and capabilities
  • - Knowledge of UlitPro HR Software a plus
  • Solid expertise in Employment, Payroll and Benefit Laws
  • Good interviewing skills and techniques
  • Ability to handle and succeed in fast-paced, stressful environments

The position requires prolonged standing or sitting and repetitive hand and wrist motion.
Operates phones, computers, fax machines, copiers, and other office equipment.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • GITDatabases
    • AWSDatabases

Location

Opcity, 6800 Burleson Road , Austin, TX 78744

What are Opcity Inc Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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