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HR Generalist

| Austin

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

HR Generalist

Austin

BigCommerce, named a "Best Place to Work" in Austin in 2019 is looking for a HR Generalist to support the HR Business Partner team in aligning business objectives with employees and management in designated functions. This position carries out responsibilities in the following functional areas: employee relations, performance management, onboarding, policy implementation & management, internal communications and compliance. This role will work out of our Four Points location in Austin, Texas.

What You’ll Do
  • Support the HRBP team’s efforts by actively contributing to the development of department goals, objectives and systems that support not only the efforts of the People & Culture department but the company’s strategic direction.
  • Provide day to day performance management guidance to line management (coaching, counseling, career development, disciplinary actions) in partnership with HRBPs.
  • Manage and resolve employee relations issues, including PIP’s, and conduct effective, thorough and objective investigations in partnership with HRBPs.
  • Work with HRBPs to drive execution of HR/COE programs including, but not limited to talent assessments, career pathing and succession planning.
  • Manage the development, implementation, maintenance and legal compliance of HR policies, procedures, protocols and guidelines.
  • Support internal communications to ensure understanding of People & Culture programs ensuring consistency and alignment with BigCommerce's brand identity, strategic direction, philosophies and tone.
  • Identify, review and analyze local trends & internal data to recommend solutions to HRBPs to improve performance, retention, and employee experience.
  • Assist with processing employee changes, terminations and conducting exit interviews.
  • Assist with initiatives and projects that span across the globe and across functions.
  • Maintain in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
  • Maintain positive relationships with managers and employees to promote our culture of open communication.
Who You Are
  • 2+ years experience in Human Resources, preferably within the technology industry and/or at a high growth, rapidly evolving company.
  • Bachelor's Degree in Human Resources, Organizational Psychology, or Communications preferred.
  • HR Certification (SHRM or HRCI) a plus.
  • Working knowledge of multiple human resource disciplines including compensation, employee relations, talent management, recruiting and federal and state employment laws.
  • A well-rounded HR skillset, a true generalist who is hungry to apply their skills in a wide range of areas.
  • Capability to apply discretion and sound judgment in managing complex processes, decisions and handling sensitive information.
  • Strong working knowledge of employment laws and regulations (ADA, EEO, FMLA, FLSA) and the ability to appropriately spot employment risk issues. Experience in California law a plus.
  • Proficiency in Microsoft Office, advanced skills in Excel. 
  • Excellent written and verbal communication skills.
  • Strong interpersonal and customer service skills, projects confidence and builds trust easily.
  • Ability to work within compressed timeframes and embrace the sense of urgency, innovation and resourcefulness required in a fast-paced company.
  • Self-starter with demonstrated success through collaboration and teamwork, and effective managing multiple competing priorities and projects.
  • Positive, viewing challenges as opportunities that you translate into actionable items.
  • Driven and results oriented, yet humble.
  • Amazing human being who strives to make the lives of others better a must.
  • Sense of humor, and/ or the ability to laugh when things get hectic, a HUGE plus.


Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement

Location

We're downtown at: 211 E 7th St Suite 500, Austin, TX 78701. We also have an amazing office in NW Austin: 11305 Four Points Drive, Austin TX 78726.

What are BigCommerce Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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