HR Shared Services Manager at CrowdStrike

| Austin
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About the Role

The Manager of the Global HR Shared Services Organization will manage and continuously improve a shared services strategy and internal/insourced centers to support limitless scale and repeatable execution for CrowdStrike’s Human Resources function. The ideal candidate will be based in the Sunnyvale or Irvine area and manage team members in the US, Europe, and Asia Pacific. Each of these teams is responsible for:

  • First-line support for all HR related questions 

  • Full Employee Lifecycle administration including but not limited to new hire entry, onboarding, job changes, leaves of absence, and one-time payments

This is an exciting opportunity to play a role in the continuous improvement and development of our current team. As the HR Shared Services Manager you will use your organizational, customer focused experience to create robust transactional processes which are aligned with the businesses they support. The successful candidate will be a highly motivated individual, an excellent communicator and influencer as well as a results-driven team player.

You will manage a global team and report to the HR Operations and Systems Director. As some team members are remote, you must have experience managing your own agenda as well as motivating, mentoring and developing your team on a predominantly virtual basis. For the right individual this opportunity will provide continuous challenge and real development. 

Responsibilities

  • Train HR users and data entry users globally and at all levels

  • Ensure accurate and timely data and paper processing in line with defined agreed service level agreements

  • Advance our Global and Regional team identity

  • Document all processes globally and drive 100% global process design 

  • Create standard processes that are repeatable, auditable and documented

  • Design and implement best in class services, tools and processes in line with current business requirements and strategy, and agile to accommodate future changes

  • Manage the background check process/vendor relationship by liaising with Talent Acquisition to ensure positive candidate experience and analyze SLAs

  • Through innovative use of technology and process streamlining, demonstrate a measurable cost saving to the business

  • Design and implement global and regional dashboard metrics to communicate the value of the HR Shared Services Model to the business

  • Work with global HR locations to define global process and operations for Workday data entry and filing requirements procedures to ensure accurate data collection, retrieval as well as SOX and legal compliance 

  • Facilitate and embed a culture of continuous development and training within the your team 

  • Partner with the HRIS team in the implementation, testing and training for new and existing HR systems 

What You’ll Need

  • BA/BS or equivalent coupled with 5+ years HR experience in a global, fast paced environment with emphasis on operations and process, data entry/audit – Workday and/or ServiceNow experience required.

  • Strong attention to details for data integrity management

  • Demonstrated success in building and managing, a multi-site shared services strategy, supporting a multi-country organization – experience with an HR Shared Services model strongly preferred

  • Demonstrated ability to be planned, yet flexible

  • Excellent interpersonal, influencing, written and verbal communication skills

  • Ability to manage multiple inputs and synthesize into a focused, supported, acceptable action plan

  • Demonstrated ability to build and keep current a knowledge base, and train employees on how to use it

  • Demonstrated ability to hire, train, engage, develop motivate and retain a qualified, high-performing organization

  • Demonstrated balance between appropriate levels of customer service and running a lean, cost efficient shared services organization

  • Demonstrated ability to use processes, training and technology to drive down the cost of service delivery

  • Demonstrated ability to set, track, analyze and action against meaningful metrics which monitor success and drive desired behaviors

  • Experience working with continuous improvement methodology

  • Ability to multi-task and prioritize

  • Demonstrated ability to successfully work with peers and internal customers at all levels

  • High integrity and good judgment in handling confidential employee information

  • Knowledge of supporting multiple HR disciplines (compensation, benefits, learning and development, mobility, staffing, HRIS and government reporting

  • Excellent process skills, documentation and in depth analytical skills – innovative problem solver, able to be resilient under pressure

  • Advanced MS PowerPoint, MS Office, MS Excel 

  • Working knowledge of both European and Asian cultures

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Fantastic downtown location walking distance to awesome restaurants and happy hour spots.

An Insider's view of CrowdStrike

What's something quirky about your company?

Our mascot is a falcon so the SDR team puts falcon in front of activities - for example when we do team stretches when everyone needs to get up from their chair and take a break we call it Falcon Stretch

Jessica

SDR Manager

What does your typical day look like?

A corporate account executive is essentially a relationship manager between any organization that we're working with and CrowdStrike. We're strategic and we really dig into the current security environment of a company. Finding out what their pain points are, finding out what their goals are and then we consultatively position a solution for their

Theo

Corporate Account Executive

How does the company support your career growth?

I started off as an intern and then joined CrowdStrike as an SDR. I was quickly promoted to an SDR team lead and now I'm looking at my next possibilities. I have friends that work in other companies and their trajectory in their first entry level job can take 2-3 years. At CrowdStrike, if you prove yourself, you're fast tracked to the next role.

Marit

SDR Team Lead

How do you empower your team to be more creative?

My leadership style is to be supportive and a little bit experimental. We don't try to cookie cut our reps. We want everyone to find out what they are good at and then coach to those strengths, cover the weaknesses and help everyone find their own way to be successful.

Jack

Director Corporate Sales, East

How do you make yourself accessible to the rest of the team?

There is real cohesion and teamwork here. We're all in this open setting sharing what is working for us in real time. So I would say it's very much a team and we have a tribal knowledge atmosphere. We all help each other succeed.

Pasquale

Corporate Account Executive

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flex schedules, a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Culture
Volunteer in local community
CrowdStrike supports employees in charitable efforts and community service for charities and causes important to the local team.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Competitive 401(k) plan.
401(K) Matching
Company Equity
RSU's are available as part of employee compensation.
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
We sponsor company-wide bring your child to work days as well as company events where family is encouraged to attend.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits.
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
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