HRIS Manager
As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier.
What You'll Do:
- Lead the HRIS team to ensure product configuration and implementation of (Workday) is optimized, business processes are efficient, and the user experience is world class
- Designs the (Workday) HRIS business processes and supporting module elements, HR, Employee and Manager Self Service, Compensation, Benefits, Performance, Advanced Compensation, HR Service Portal and related business processes
- Provide leadership and supervision of all HR technologies, this position oversees all HRIS project management, vendor relationships, systems and metrics
- Provide daily strategic guidance, management, and leadership to the solutions team, ensuring teams are working effectively and in a way that drives the overall HR Operations vision forward, negotiates priorities and support requirements
- Collaborates and provides necessary teamwork and support with other departments, including Information Technology (IT), Human Resources (HR), Business Management, and outside 3rd party vendors
- Reviews and approves hardware or software acquisitions to ensure that they are consistent with the business plan of the department
- Collaborate closely with Information Technology to ensure that all technical standards are met, and integration into the larger Sprinklr technology ecosystem is seamless, secure, scalable and supports the right data architecture
- Collaborate with HR stakeholders to ensure that business objectives are understood, translated to product design, and ultimately achieved
- Being a "ruthless prioritizer" - organizing input/feedback from a range of stakeholders, including clients and users, and translating into product features
- Assists in the development and implementation of HR policies and procedures regarding HRIS and related issues
- Oversees the establishment and maintenance of security in conjunction with IT
- Responds to and diagnoses problems
What You'll Need:
- The ability to translate business objectives and unmet needs into a clear vision and roadmap, with rigorous requirements, then support the execution of that vision
- Self-starter, able to drive work forward within an agile environment
- Outstanding communication and interpersonal skills, including experience working directly with users and collaborating across internal teams to deliver complex projects
- Strong bias for action with a demonstrated track record of owning and delivery products successfully
- Dedicated leader of product people with a passion for building intuitive, user-centered products
- Ability to understand technical concepts / software applications and to use data, metrics, and user research findings to back up assumptions and drive actions
- Critical thinker with strong problem-solving skills and a tendency to challenge the status quo
- Relentless focus on delivering product enhancements that will drive real, measurable impact to our users
- Excellent team management and talent development skills with prior product leadership experience
Education and Experience
- BA/BS required in applicable field with 8+ years' experience in management of an enterprise solution
- Experience leading solutions teams and collaborating across business and technical functions
- Ideal candidate has experience in the HCM domain (Workday, Greenhouse, ADP, GEM, VIrgin Pulse, Benevity)
- Ideal candidate has experience supporting a developing and growing an organization
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We were also named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. And in 2019, Sprinklr was the only leader in the Forrester Research, Inc. report, The Forrester Wave™: Social Suites.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, Linkedin Learning, and more.
The Sprinklr Way
EEO - Our philosophy on inclusion: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate our sense of belonging and fervently believe every employee matters, and should be respected, listened to, and have opportunities to contribute to the magic of Sprinklr!
We celebrate differences, and we seek to hear unique perspectives because it helps us all to learn. We seek to understand. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. As we continue on our growth journey, we know that bringing together diverse talent leads to better company-wide innovation, improved financial results and better decision making.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.