Q2 is seeking an Implementation Engineer - Training Specialist who will responsible for implementing Q2’s Digital Sales Platform Solution in alignment with the business requirements of our customers.  

As a market leader in digital sales, the Q2 Gro team is responsible for the ongoing innovation and expansion of the Q2 Gro Checkout product. Q2 Gro’s intuitive digital sales platform provides an optimized user experience for tasks such as account opening and loan underwriting. Our mobile-first, streamlined account opening capabilities are proven to reduce abandonment and shorten the application process to under four minutes, helping our Financial Institutions clients to expand their reach through acquisition growth across digital channels.  

The Implementation Engineer - Training Specialist will be a subject matter expert on a highly customizable product that runs on multiple platforms. You will be directly implementing portions of the platform for the customer as well as training them on aspects of the product that can be configured/engineered differently for each customer. The Implementation Engineer - Training Specialist will work closely with Product Management and Development teams to keep apprised of additions and changes to the broad set of options. The successful candidate must be technically savvy, exceptionally detail-oriented, and an energetic self-starter who can work independently and in a group setting. 

RESPONSIBILITIES:  

• Partner with clients and internal teams to understand business requirements  

• Implement portions of the platform per client specifications  

• Train clients on business and technical configuration options  

• Work with Account Management to ensure on-time delivery of training sessions and materials per the established program timeline  

• Establish and follow quality assurance checkpoints within your Financial Institution team to ensure quality and timely delivery  

• Take ownership of your Financial Institution team’s business results by developing and leading training materials and execution plans  

• Monitor and impact key metrics and efficiencies  

• Problem-solve routine to complex issues 

• Establish a strong working and strategic relationships to socialize initiatives and get buy-in across functions  

• Provide Level 2 and 3 support to other team members  

• Create and implement tools that increase quality, security, and productivity  

• Track status and provide updates in relation to the overall implementation training program  

• Responsible for ensuring that all security, availability, confidentiality, and privacy policies and controls are adhered to 

• Work closely with Product Management, Development, and other teams to ensure client satisfaction and feedback are incorporated in go-forward planning 

EXPERIENCE AND KNOWLEDGE:  

• Background in a technical area such as Engineering, CS, or CIS 

• 5 years of related experience 

• Fintech or other financial services industry work is a huge plus 

• At least 2+ years of experience using HTML5, CSS, JavaScript 

• Software development experience in Java is extremely beneficial  

• Operating systems, hardware configuration, and network troubleshooting skills required with packet analysis valued  

• Configuration and deployment experience with Web Services  

• Data migration experience a plus  

• VMware experience valuable  

• Experience with Python or other scripting languages  

• Familiarity with iOS and Android mobile platforms 

• Strong troubleshooting, diagnostic and analytical skills for problem-solving 

• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment 

• A relentlessly positive disposition 

• Excellent people and teamwork skills 

• Ability to train individuals 1-on-1 and in a classroom environment 

• The ability to remain calm, diplomatic, and cooperative under stressful conditions  

• Strong oral and written communication skills