Manager, Benefits & Payroll

| Austin | Hybrid
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.  

BigCommerce ,named a 2019 "Best Place to Work" in Austin, is looking for a Benefits & Payroll Manager to manage the company’s payroll and benefits administration. Under general direction from the Senior Director, Talent Acquisition & People Services, this position is responsible for managing all tasks necessary to accomplish BigCommerce’s payroll & benefits administration objectives. This position serves as the point of contact for benefits and related HR Policy execution.

 What You’ll Do:

Benefits Responsibilities:

  • Assists in planning for eventual PEO benefit plan exit. Will administer employee insurance programs including life, disability, health insurance, employee savings plans that may include the company’s 401(k) plan, personal savings plans, and deferred compensation programs. Serves as the primary resource for employee questions regarding benefits.
  • Ensure all stakeholders are current on benefits based compliance trends; update HR policies as needed. Ensure compliance of all programs including auditing enrollment, payroll deductions, leave administration, reporting, etc.
  • Assist with open enrollment for employees; selection of plans, cost management strategies, build channels for employees to elect plans, develop communication campaigns to inform employees, and then update the HRIS/Payroll employee selections.
  • Facilitate the Benefits new hire orientation session as part of the broader NHO program.
  • Maintain Benefits portal on Company's intranet site, ensuring employees have access to the latest benefits information.
  • Perform benefits and costs reporting and utilization analysis.
  • Completes records, reporting, and other documentation required by federal, state, and provider rules, regulations, and policies.

Payroll Responsibilities:

  • Manages the Payroll Specialist responsible for global payroll administration including hiring, performance management, coaching and development.
  • Ensure proper execution of global payroll for approximately 800 employees (hourly, non-exempt, exempt, commissioned) in 4 separate payroll systems. Includes: Processing of employee changes, record maintenance, time and attendance system management, etc.
  • Maintains payroll guidelines by writing and updating policies and procedures.
  • Provide audit support and ensure compliance with Company policy and Sarbanes-Oxley controls for all payroll runs. 
  • Execute administration of annual salary review process and audit cycle processes.

`Immigration Responsibilities: 

  • Manage global immigration programs for new and existing employees by staying current on immigration changes and working with our Global Immigration Partners - track the progress and provide updates to all stakeholders.
  • Manage short-term and long-term global mobility assignments administration.
  • Evaluate and track effectiveness of Global Immigration Partners - make recommendations on necessary changes to process, procedure or vendor partnerships. Stay abreast of compliance issues.

Who You Are:

  • 5+ years Benefits & Payroll experience ideally in a high-tech, high-growth environment, global/multi-location experience preferred.
  • 1+ years of management experience, preferably managing a payroll staff
  • 1+ years of HR Immigration experience required
  • CEBS Certification strongly preferred
  • Strong knowledge of benefits & payroll-related laws across the US, Australia, & United Kingdom.
  • Solid knowledge of benefit plans, including HSA, FSA., 401k, medical, dental, vision, STD/LTD, and ADD/Life. Prior experience as an account liaison with a health insurance agency preferred.
  • Thorough knowledge and understanding of Federal and State regulatory laws in regards to Payroll, Benefits, COBRA, HIPAA, FMLA, ADA and ERISA. 
  • Experience with ADP, Bamboo HR & Timestar preferred. 
  • Capability to apply discretion and sound judgment in managing complex processes, decisions and handling sensitive information.
  • Strong organizational skills and ability to manage competing priorities.
  • Ability to work within compressed timeframes and embrace the sense of urgency, innovation and resourcefulness required in a fast-paced company.
  • Comfortable working hands-on to get things done and quickly shifting to complex strategy discussions.
  • Can accomplish results and desired outcomes through formal and informal corporate structures.
  • Exceptional client relationship skills.
  • Strong written and verbal communications skills. 
  • Strong analytical skills - the ability to synthesize data and develop insights.
  • Advanced excel and powerpoint skills.


Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.


Current BigCommerce Employees: Please use the internal job board to apply for openings

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • GoLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • Backbone.jsFrameworks
    • CircleCIFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • jQueryFrameworks
    • Next.jsFrameworks
    • SeleniumFrameworks
    • JenkinsFrameworks
    • ScalatestFrameworks
    • MockitoFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • SmartsheetProject Management

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Open door policy
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
We offer employees parking in a garage on the property.
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Lunch and learns
Promote from within
Mentorship program
Career mentorship is available.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs that help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

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