Manager, Benefits & Payroll at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.  

BigCommerce ,named a 2019 "Best Place to Work" in Austin, is looking for a Benefits & Payroll Manager to manage the company’s payroll and benefits administration. Under general direction from the Senior Director, Talent Acquisition & People Services, this position is responsible for managing all tasks necessary to accomplish BigCommerce’s payroll & benefits administration objectives. This position serves as the point of contact for benefits and related HR Policy execution.

 What You’ll Do:

Benefits Responsibilities:

  • Assists in planning for eventual PEO benefit plan exit. Will administer employee insurance programs including life, disability, health insurance, employee savings plans that may include the company’s 401(k) plan, personal savings plans, and deferred compensation programs. Serves as the primary resource for employee questions regarding benefits.
  • Ensure all stakeholders are current on benefits based compliance trends; update HR policies as needed. Ensure compliance of all programs including auditing enrollment, payroll deductions, leave administration, reporting, etc.
  • Assist with open enrollment for employees; selection of plans, cost management strategies, build channels for employees to elect plans, develop communication campaigns to inform employees, and then update the HRIS/Payroll employee selections.
  • Facilitate the Benefits new hire orientation session as part of the broader NHO program.
  • Maintain Benefits portal on Company's intranet site, ensuring employees have access to the latest benefits information.
  • Perform benefits and costs reporting and utilization analysis.
  • Completes records, reporting, and other documentation required by federal, state, and provider rules, regulations, and policies.

Payroll Responsibilities:

  • Manages the Payroll Specialist responsible for global payroll administration including hiring, performance management, coaching and development.
  • Ensure proper execution of global payroll for approximately 800 employees (hourly, non-exempt, exempt, commissioned) in 4 separate payroll systems. Includes: Processing of employee changes, record maintenance, time and attendance system management, etc.
  • Maintains payroll guidelines by writing and updating policies and procedures.
  • Provide audit support and ensure compliance with Company policy and Sarbanes-Oxley controls for all payroll runs. 
  • Execute administration of annual salary review process and audit cycle processes.

`Immigration Responsibilities: 

  • Manage global immigration programs for new and existing employees by staying current on immigration changes and working with our Global Immigration Partners - track the progress and provide updates to all stakeholders.
  • Manage short-term and long-term global mobility assignments administration.
  • Evaluate and track effectiveness of Global Immigration Partners - make recommendations on necessary changes to process, procedure or vendor partnerships. Stay abreast of compliance issues.
Who You Are:
  • 5+ years Benefits & Payroll experience ideally in a high-tech, high-growth environment, global/multi-location experience preferred.
  • 1+ years of management experience, preferably managing a payroll staff
  • 1+ years of HR Immigration experience required
  • CEBS Certification strongly preferred
  • Strong knowledge of benefits & payroll-related laws across the US, Australia, & United Kingdom.
  • Solid knowledge of benefit plans, including HSA, FSA., 401k, medical, dental, vision, STD/LTD, and ADD/Life. Prior experience as an account liaison with a health insurance agency preferred.
  • Thorough knowledge and understanding of Federal and State regulatory laws in regards to Payroll, Benefits, COBRA, HIPAA, FMLA, ADA and ERISA. 
  • Experience with ADP, Bamboo HR & Timestar preferred. 
  • Capability to apply discretion and sound judgment in managing complex processes, decisions and handling sensitive information.
  • Strong organizational skills and ability to manage competing priorities.
  • Ability to work within compressed timeframes and embrace the sense of urgency, innovation and resourcefulness required in a fast-paced company.
  • Comfortable working hands-on to get things done and quickly shifting to complex strategy discussions.
  • Can accomplish results and desired outcomes through formal and informal corporate structures.
  • Exceptional client relationship skills.
  • Strong written and verbal communications skills. 
  • Strong analytical skills - the ability to synthesize data and develop insights.
  • Advanced excel and powerpoint skills.

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

Current BigCommerce Employees: Please use the internal job board to apply for openings



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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS


Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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