Manager, People Administration
BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.
BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Manager, People Administration. The Manager, People Administration leads the People Administration team based in Austin. In addition to management responsibilities, this is a strategic and hands-on role that will provide leadership to drive key strategic initiatives. Reporting to the Senior Director of People Operations & Talent Acquisition, the Manager, People Administration will play a key role in evolving People Administration in regards to compliance and governance.
What You’ll Do:
Manager Responsibilities:
- Manage the People Administration team including on-boarding and off-boarding of all employees and non-employees, leaves of absence, immigration, mobility programs, vendor management, records management, data management and benefits.
- Effectively lead and manage People Administration team in regards to performance, establishing priorities, career growth and day-to-day operational duties.
- Partner with other People Managers, as needed, to ensure strong collaboration
- Foster a spirit of teamwork and collaboration amongst the People Operations team that allows for healthy debate, creative thinking, and team cohesion.
Project Manager Responsibilities:
- Lead and project management of People Administration transformation and optimization initiatives.
- Partner with leadership to assess, design, optimize, and deliver People Administration solutions needed to optimize records management, data management, and vendor management.
- Develop project plans, optimization models, process mapping, change management plans and measure success
- Be a Change Agent to effectively develop communication plans, assess impacts, create communications, and embrace stakeholder feedback
- Effectively collaborate with key project stakeholders, end users, People Technology peers, HRBPs, Talent Acquisition and the business as needed.
- Create executive summary reviews of initiative progress and updates
- Maintain positive relationships with managers and employees to promote our culture of open communication.
Who You Are:
- 5+ years’ experience in Human Resources, preferably in HR Operations within the high-tech space, 3+ years’ supervisory experience.
- A well-rounded HR skill-set: knowledge of fundamental HR practices across HR policies, HCM data management, employee records management, vendor management, case management, and on-boarding/off-boarding practices.
- Extensive full life cycle project management experience including people, technology and process.
- Change agent mindset to effectively develop communication plans, assess impacts, create communications, and embrace stakeholder feedback
- Capability to apply discretion and sound judgment in managing complex processes, decisions and handling sensitive information.
- Strong influencing skills leveraging business acumen, expertise and data.
- Strong Powerpoint, Excel, Visio or Google Slides, Sheets, and Lucid Charts.
- Ability to work within compressed timeframes and embrace the sense of urgency, innovation and resourcefulness required in a fast-paced company
- Comfortable working hands-on to get things done and quickly shifting to complex strategy discussions.
- Can accomplish results and desired outcomes through formal and informal corporate structures.
Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.
Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.