People Operations Coordinator at ePayPolicy

| Austin
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ePayPolicy is the leader in e-payments for the insurance industry. We’ve built a payments platform to enable all of our market segments to easily track, report, and send / receive payments to anyone at any time. By way of our cool inventions, we empower our clients to speed up receivables and bind business faster throughout the insurance purchasing process. We integrate with over 12 different industry management systems, and our clients immediately notice the ease-of-use purchasing experience and boosted productivity. Trusted by over 4,500 clients nationwide, ePayPolicy makes insurance payments super easy. 

We’re based in Austin, TX and have clients in all 50 US states and have recently launched in Canada. 45+ team members proudly boast of a record-setting 2020 and are on track to exceed that in 2021. Founded in 2014, we have the support and backing of Serent Capital, one of the top private equity firms in the US that invests in high-growth software and services firms and manages over $2B in committed capital. 

Job description

We’re growing and are ready for someone to come in and own all the details that help make our office and teams run smoothly. From office administration and facilities management, to marketing events and recruiting coordination, the person in this role is used to handling a lot of moving parts while making it look easy. You will report to the head of People Operations, and have the opportunity to interact with all levels of the organization in this critical position. 


Responsibilities and Duties

  • Oversee and support all administrative duties and ensure that the office is operating smoothly
  • Support the Marketing team with event and tradeshow planning and coordination
  • Support recruiting needs including scheduling, correspondence with candidates, and facilitating in-person interviews
  • Support HR functions as they relate to employee satisfaction and administration 
  • Help develop office policies and procedures, and ensure they are implemented appropriately
  • Assist with facilities management and act as the point of contact for building personnel and vendors
  • Identify opportunities for process and office management improvements, and assist in designing and implementing new systems
  • Provide other administrative support as necessary to the executive team
     

You may be a good fit if

  • You have 2-5 years of work experience in an administrative/office management role
  • You have worked in Benefits Administration, Events/Marketing, or a related field
  • You love details and are proactive; not afraid to take ownership of solving a problem or initiative
  • You have strong organizational and time management skills, and the ability to prioritize
  • Must be a self-starter and driven
  • Excellent communication and interpersonal skills
  • Must be proficient with Microsoft Office and Google products


Why ePayPolicy

  • Competitive salaries
  • Comprehensive benefits package with employer-paid Life and Disability premiums
  • 401K
  • Unlimited PTO
  • Company-sponsored quarterly “ePayItForward” initiatives 
  • Supportive and inclusive company culture with a focus on work/life balance
  • Fully-stocked kitchen; safety protocols in place for those that choose to work onsite
  • Daily lunch delivery stipend while onsite
  • Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.)

We will only consider a local Austin-area candidate to fill this position. This person is expected to be in-person during training and expect some level of in-person collaboration as we transition back to the office over the next several months.

 

ePayPolicy Hiring Practice

We value diversity at ePayPolicy. The company will hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team. 


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • CanvaDesign
    • TrelloManagement
    • SlackManagement
    • WordpressCMS
    • HubSpotCRM
    • PipedriveCRM
    • MailChimpEmail
    • SendGridEmail

Location

The office sits in the shadow of the Pennybacker bridge, with access to and amazing views of Lake Austin.

An Insider's view of ePayPolicy

What’s the vibe like in the office?

The vibe here is extremely friendly and laid-back, while still promoting getting things done. Everyone gets along well, and plays off each others strengths.

Tyler

Application Developer

What's the biggest problem your team is solving?

Since we have such strong client acquisition from trade shows and inbound leads, we're working on maximizing our outbound floor plan to make it as strong as possible.

Keith

Team Lead

How has your career grown since starting at the company?

My three years here has been ridiculously awesome. I started in Customer Support part-time, and today I am involved in just about every area of the business.

Nathan

Team Lead

What unique initiatives do you have that encourage innovation?

We have a saying at ePayPolicy that goes like this. "The best idea wins. So who has it?" We encourage everyone to question why we do things the way we do and offer other solutions. We believe a collaborative environment brings out all of our best ideas.

Todd Sorrel

Co-founder

How do you collaborate with other teams in the company?

I collaborate with the marketing team, mostly. When they get inbound leads they send those my way, so our work really goes hand in hand.

Morgan

Inbound Product Specialist

What are ePayPolicy Perks + Benefits

ePayPolicy Benefits Overview

ePayPolicy offers comprehensive health and wellness coverage, and unlimited paid time off. We invest in and give back to our community with our #ePayItForward initiatives. As we've more than doubled in size since March 2020 (yes, just as the pandemic took over!) we've kept our teams engaged while working remotely and transitioning back to our brand new office space right on the shores of Lake Austin. A fully stocked kitchen and monthly team lunches (held safely!) keep us running and continuing to be the best in our industry. Join our resident yoga instructor for daily sessions to keep mind and body aligned.

Culture
Volunteer in local community
ePayPolicy volunteers at Austin Mobile Loafes & Fishes. Mobile Loaves & Fishes provides food & clothing & promotes dignity for our ... prepared feeding program to the homeless and working poor.
Partners with Nonprofits
We've partnered more recently with an organization called USupplies to provide back-to-school materials to kids who will be learning remotely at the start of this year.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Online course subscriptions available
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