People Operations Generalist at LegalZoom (Austin, TX)

| Austin
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About LegalZoom

We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.


The People Operations Generalist provides human resources consultation and guidance to assigned business unit managers and employees regarding performance management, employee relations, and interpretation and implementation of employment policies to ensure consistent application and compliance with all applicable policies. Additional duties include, but are not limited to, monitoring and engaging in activities related to onboarding, leaves of absences, accommodations, and HR data integrity and analysis. The People Operations Generalist acts as the 'customer-facing' business partner to the leadership team and employee population of the assigned client group(s).

You will

  • Collaborate with management teams to identify and successfully address employee relations issues including drafting performance plans, employee warnings and resolution plans
  • Partner in the on-boarding process with management to ensure New Hire Orientation is complete and continuously improves the experience for new hires
  • Provide coaching and counsel to people managers on employee matters
  • Ensure proper maintenance of confidential employee information; HRIS data entry, maintenance, tracking new hire data and retention information
  • Assist with internal investigations as necessary in response to employee complaints
  • Assists with FMLA/ADA/LOA practices, tracking and documentation of activities related to federal and state laws and regulations governing human resources practices including but not limited to the Fair Labor Standards Act, Family and Medical Leave Act and Americans with Disabilities Act
  • Coordinate with the payroll department to investigate and resolve payroll issues
  • Remain updated on Human Resources trends and employment laws to ensure compliance with applicable local, state and federal regulations
  • Cultivate a culture that emphasizes responsiveness, innovation, diversity and excellence
  • Assist with department related education/training, communication and awareness efforts
  • Support implementation and training for HR programs, policies, and initiatives
  • Performs other duties as assigned

You have

  • At least 5+ years of progressive People Operations or Human Resources experience, preferred
  • Bachelor's Degree, preferred
  • Experience facilitating HR related trainings and partnering with people managers to resolve employee issues
  • An engaging communication style with a knack for building relationships and the proven ability to build and maintain partnerships with management and employees at all levels
  • Action-oriented mentality, with ability to operate successfully in a fast-paced, dynamic environment, handle adversity and frequent change, and balance workload and competing priorities
  • A strong work ethic and ability to work independently, without daily direction
  • Proficiency in Microsoft Word, Excel, Outlook & PowerPoint
  • The ability to learn and navigate a Human Resource Information System; knowledge of ADP data entry and reporting strongly preferred
  • A customer-service focus and strong influencing skills, having strong experience dealing successfully with internal customers
  • Excellent analytical, problem-solving, and decision-making skills with the ability to function in ambiguity

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion , and provides equal employment opportunities to all employees and applicants for employment . LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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9900 Spectrum Dr, Austin, TX 78717

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