Oh Snap!
This job is no longer active - but you can still view the details below.

People Services Coordinator

| Austin

About CrowdStrike

CrowdStrike started with a mission to revolutionize the entire approach companies take to security. CrowdStrike has disrupted the multi-billion dollar endpoint security market with innovative technology, services delivery, and intelligence gathering.  Our groundbreaking technology ensures that organizations can not only defend themselves but also do so in an efficient and future-proof manner. Today, the company continues to drive major innovations around AI/machine learning, behavioral-based prevention and detection, etc.to stay ahead of adversaries.   We are one of the World's Most 50 Innovative Companies according to MIT, and one of Forbes Most Promising Companies.  

We have received a number of exciting awards including:

  • June 2018:  Closed over $200 million, led by General Atlantic, Accel and IVP, with participation from March Capital and CapitalG (Google), achieving a valuation of more than $3 billion.
  • April 2018:  CrowdStrike Wins SC Award for Best Security Company Second Year in a Row.
  • October 2017: 100 Best Medium Workplaces for 2017 by Fortune magazine.

About the Role

As a People Coordinator, you will serve as the first line of support for the People organization.  This customer facing role delivers high quality service as the primary contact for applicants, employees, business leaders (as applicable), and former employees regarding human resources related transactions surrounding employee relations, compensation, learning, payroll, benefits, People program/initiatives and People systems.

In addition to the general duties described above, your position will focus on supporting onboarding administration and logistics, employee life-cycle transactions, and compliance.  This is a perfect fit for someone who is high-energy, innovative, and thinks big-picture.

Job Responsibilities

  • Provides case management and timely resolution for first-level inquiries via multiple communication channels (face to face, e-mail, slack) from key stakeholders and colleagues through problem identification and resolution
  • Identifies and prioritizes non-routine employee inquiries/transactions and proactively serves as an employee advocate by escalating to the appropriate individual on the employee’s behalf
  • References and encourages the use of employee self-service tools found on the company intranet to educate employees on available resources where applicable
  • Monitors and analyzes the People-Helpdesk for trending inquiries in an effort to identify opportunities for improvement and mitigate high ticket volumes
  • Serves as the subject matter advisor for HR processes and procedures guiding employees and managers on the appropriate actions required for submittal
  • Coordinates invitations for the company’s new hire onboarding programs and provides data and collaborative support to onboarding team
  • Partners with managers and new hires to produce the weekly new hire welcome e-mail and edits content as appropriate
  • Processes various electronic forms and People related transactions such as new hire data entry, address updates, spot bonus requests, status changes (i.e. LOA, termination, etc.)
  • Ensures appropriate levels of approval are received and documented where applicable, creates formal letters as notification – communicates to key stakeholders as appropriate (IT, Payroll, etc.)
  • Manages the onboarding process for new hires by obtaining completed and accurate forms (I-9, At-Will, Direct Deposit, etc.) – liaises and communicates with payroll administrator
  • Create and maintain employee files ensuring content is comprehensive, current, and secure
  • Ensures the accuracy of employee data by conducting weekly audit of information within Workday, our HR System
  • Organizes federal, state, and local compliance postings in local offices; audits required training to ensure compliance, consults with employee relations to remain abreast of new legislation
  • Reviews onboarding process flows and provides recommendations to enhance efficiency and employee experience
  • May assist with other projects as assigned

Experience, Skills and Requirements 

  • Bachelor’s degree in Human Resources management or related business field coupled with 1 – 3 years’ experience in Human Resources
  • Experience using Workday a plus
  • Experience with onboarding, processing HR related transactions, and continuous improvement
  • Experience as first line of contact for employees or customer service related role
  • Superb attention to detail required as well as excellent verbal and written skills
  • Ability to work cross functionally, problem solve and adapt in a fast pace environment
  • Excel, Word and other business software

Benefits of Working at CrowdStrike: 

  • Market leader in compensation + stock options
  • Competitive vacation policy
  • Comprehensive health benefits + 401k plan (US only)
  • Paid paternity and maternity leave, including adoption
  • Flexible work hours and remote friendly environment
  • Wellness programs
  • Stocked fridges, coffee, soda, and lots of treats
  • Peer recognition
  • Inclusive culture focused on people, customers and innovation
  • Regular team activities, including happy hours, community service events 

CrowdStrike believes that diversity and inclusion among our organization is essential to our success as a global company, and we seek to attract, retain and empower the industries best and brightest from a diverse talent pool. 

CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. 

Read Full Job Description

Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Fantastic downtown location walking distance to awesome restaurants and happy hour spots.

An Insider's view of CrowdStrike

What's something quirky about your company?

Our mascot is a falcon so the SDR team puts falcon in front of activities - for example when we do team stretches when everyone needs to get up from their chair and take a break we call it Falcon Stretch

Jessica

SDR Manager

How does the company support your career growth?

CrowdStrike does an awesome job at promoting from within. I started as an SDR a little of a year ago and am now an SDR Manager! When departments are looking for new hires the SDR org is the first place they look for internal promotions.

Jessica

SDR Manager

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flex schedules, a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
RSU's are available as part of employee compensation.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Flexible Work Schedule
Return-to-work program post parental leave
Company sponsored family events
We sponsor company-wide bring your child to work days as well as company events where family is encouraged to attend.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits.
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Mentorship program
Time allotted for learning
More Jobs at CrowdStrike61 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Sales
Developer
new
Austin
Data + Analytics
new
Austin
Developer
new
Austin
Data + Analytics
new
Austin
Developer
new
Austin
Data + Analytics
new
Austin
Data + Analytics
new
Austin
Developer
new
Austin
Project Mgmt
new
Austin
HR
new
Austin
Design + UX
new
Austin
Sales
new
Austin
Developer
new
Austin
Marketing
new
Austin
Developer
new
Austin
Developer
new
Austin
Operations
new
Austin
Developer
new
Austin
Developer
new
Austin
Data + Analytics
new
Austin
Developer
new
Austin
Data + Analytics
new
Austin
Operations
new
Austin
Operations
new
Austin
Finance
new
Austin
Operations
new
Austin
Project Mgmt
new
Austin
Developer
new
Austin
Operations
new
Austin
Product
new
Austin
Developer
new
Austin
Developer
new
Austin
Developer
new
Austin
Sales
new
Austin
Developer
new
Austin
Developer
new
Austin
Developer
new
Austin
Developer
new
Austin
Developer
new
Austin
Developer
new
Austin
Developer
new
Austin
Data + Analytics
new
Austin
Operations
new
Austin
Design + UX
new
Austin
Developer
new
Austin
Developer
new
Austin