Professional Services L&D Specialist at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a 2020 "Best Place to Work" at our headquarters in Austin, Texas, is looking for a Learning and Organizational Development Specialist focused on the development of our Professional Services teams in our Austin office. In this role, you will use your unparalleled organizational development skills to guide our professional services teams to provide the best in class service for BigCommerce’s Enterprise services. The right candidate will possess strong research and employee development skills, the ability to communicate effectively and measure the impact of organizational development efforts.

What You’ll Do

  • Partner with the Professional Services leadership team to assess training needs and develop impactful training programs based on the functional roles within the BigCommerce Professional Services organization.
  • Analyze team performance metrics, conduct focus groups and develop recommendations to improve the Professional Services Team's functional performance. 
  • Develop, implement and deliver curriculum for specific initiatives or programs for the Professional Services organization. 
  • Develop relationships with vendors and consultants to build comprehensive training and development programs.
  • Lead and evaluate training programs, orientation and personnel development as well as organizational development for the Professional Services organization 
  • Continually evaluate the training progress and training procedures to monitor course effectiveness and update the curriculum as needed. 
  • Continually evaluate, gather and analyze best practices across the Professional Services organization for the purposes of enhancing curriculum as well as providing key findings and feedback to stakeholders. 
  • Coach and support staff through operational changes. 
  • Support an environment for Professional Development employees that facilitates professional growth, competency, and proficiency.
  • In partnership with management, define the Professional Service professional development curriculum track, including components such as internal certifications.
  • Design, develop, and implement performance-based employee evaluation methods.
  • Execute programs and processes geared toward building individual employee skills in accordance with their personal career goals and the organization's overarching business strategy.
  • Update training programs to ensure that they are current
  • Oversee the creation of self-paced and instructor-led learning modules and other educational materials for employees

Who You Are

  • Bachelor’s degree in computer science, business, management information systems, or organizational behavior related field or equivalent experience required
  • 2-3 years experience in coaching, counseling and training employees
  • Have excellent written/verbal communication and client relationship skills, and experience communicating and negotiating with executive-level decision-makers and buyers
  • Experience in eCommerce is preferred
  • SaaS experience preferred
  • Prior Professional Services experience is preferred
  • HTML, CSS, API or object oriented coding experience preferred
  • Diligent time management 
  • Proficient in Google/Microsoft Office and Microsoft Project, Smartsheets, LucidChart, Wrike or equivalent Project Management Information System (PMIS)
  • Able to work well with technical and non-technical team members at various levels ranging from support to development 
  • Be confident and provide feedback to management that results in greater efficiency
  • An ability to be flexible as well as a strong aptitude to adjust to change
This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities.

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

#LI-CK1

INDSP

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily stand up
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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