Recruiting Operations Manager
Who We Are
Arrive Logistics is one of the fastest-growing freight brokerage firms in the US, with over $2 billion in annual revenue and plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board, so read on to learn more and apply today!
Who We Want
As the Recruiting Operations Manager at Arrive Logistics, you will join a team of Talent Acquisition professionals who are obsessed with quality. In this role, you will ensure the quality of our work reaches new heights through strong process documentation, diligent reporting, and thorough data analysis. You will partner with Recruiting management and leaders throughout the organization to give structure and transparency to the Recruiting function. We are looking for a consultative operations guru who is excited to evaluate our current processes and strengthen them. The ideal candidate for this position is methodical, data-driven, and unafraid to challenge the status quo! This position reports directly to the Vice President of Recruiting.
What You’ll Do
- Audit the current state of our candidate funnels and conversion rates, make recommendations, and manage their long term performance.
- Evaluate, improve upon, and oversee our use of Lever, our Applicant Tracking System.
- Ensure there is consistency and optimization across all of our external recruitment platforms (including LinkedIn, Indeed, Built In Austin, Glassdoor, and Handshake).
- Serve as SME for all recruiting systems and integrations and provide training to users. Ensure that each tool is optimized and best utilized by the team to meet hiring needs.
- Proactively manage our recruiting tech stack and make recommendations to support continuous improvement from a resource perspective.
- Standardize the reporting of our key productivity and conversion metrics to meet the needs of our VP of Recruiting and Recruiting Managers.
- Guide change management within and outside of recruiting.
- Create, execute, and ensure the adoption of hiring manager training and related metrics.
- Partner with our HRIS Team to improve upon recruiting data integrity and accessibility.
- Prepare periodic reporting and insights for leadership.
- Take ownership of ad hoc requests for recruiting data analysis and make data-guided recommendations in partnership with the VP of Recruiting.
- Manage one Recruiting Administrator and serve as a coach to the entire Recruiting team on operational best practices. Create consistencies in processes and enable the team to efficiently scale.
- Research and implement processes and compliance measures for international hiring expansion in partnership with Recruiting Leadership, Legal, Total Rewards and HR.
- Support the roll-out and tracking of Diversity Hiring initiatives.
Success in this Role Includes:
- Initial audit and continuous reporting of our candidate funnels and conversion rates.
- Initial audit and continuous improvement of Lever, including pipeline stages, archive buckets, feedback forms, and job listings.
- Reporting cadences established with Recruiting Leaders to deliver weekly, monthly and quarterly reports used internally and externally.
- Initial audit and continuous improvement of job board management tools, including an audit of all external job postings for optimization opportunities.
- Successful transfer and storage of all recruiting data to our internal HR database.
- Strong relationships with recruiting and cross functional stakeholders across the business and on campus.
Qualifications
- 5+ years of cumulative experience in Recruiting, Talent Management, or Human Resources.
- 3+ years of experience in Recruiting Operations or equivalent operational experience.
- 1+ year of experience mentoring or managing others in your field of expertise, preferred.
- Experience working successfully in a high-growth, fast-paced environment.
- Advanced abilities in Excel, Google Sheets, and ATS reporting tools.
- Deep understanding of modern Applicant Tracking Systems; experience using Lever is preferred.
- Proven ability to successfully work both independently and collaboratively to accomplish operational goals.
- Project management experience across various functions, including Human Resources, Technology, and Marketing.
- Confident communicator who can establish new processes, provide appropriate documentation, and train others accordingly.
- Passionate about continuous improvement with a natural ability to spot inefficiencies and the changes needed to eliminate them.
- High level of discretion and professionalism with respect for confidentiality and personal tact - this is a MUST!
The Perks of Working With Us
- Take advantage of excellent benefits, including health, dental, vision, and life coverage.
- Invest in your future with our matching 401K program.
- Enjoy the flexibility of a hybrid work-from-home schedule based on position and tenure.
- Build relationships and find your home at Arrive through our Employee Resource Groups.
- Get recognized through our employee rewards program.
- Leave the suit and tie at home; our dress code is casual.
- Eat for free on Fridays…lunch is on Arrive! Snack and lunch options are also available daily.
- Work in the booming city of Austin, TX - we are in a convenient location close to the airport and downtown.
- Park your car for free on site!
- Sweat it out using local gym discounts or with the team at our onsite gym.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
- Get paid to work with your friends through our Referral Program!
- Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Relocation Specialist who can help you along the way.
Your Arrive Experience
When we say “award-winning culture,” we mean it. We’ve already earned “Best Place to Work” honors from Inc. Magazine (three years in a row!), Austin Business Journal and the Chicago Tribune. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, PRISMS, Black Logistics Group, and Salute.