Senior HR Business Partner (HRBP)

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for an experienced HR professional to provide both strategic and hands-on support to clients across all of our offices globally. This role reports to the Senior Director, People & Culture and is responsible for the Marketing client group. 

As a Senior HR Business Partner (HRBP) you will play a key role in helping our Marketing leaders think strategically about people & culture: helping to assess needs & develop solutions in areas such as workforce planning, organizational design, performance management, employee relations, compensation, retention, career development and leadership development. You must understand business priorities and translate them into a plan that supports our rapidly growing business, unique culture and company values. This position is based in our Austin Headquarters office.

What You’ll Do:

  • Anticipate potential issues and needs and proactively shape talent priorities to align to business strategy. Work with Marketing senior leadership to develop and implement HR plans and solutions in order to achieve strategic business initiatives and deliver results in line with our company values.
  • Partner with the Marketing leadership team to assess, design and deliver solutions needed to optimize talent and enhance effectiveness including, workforce planning, compensation, succession planning and performance management.
  • Develop a deep understanding of your client group, their situations, and, most importantly, their needs to better develop mutually defined solutions to problems
  • Review and analyze People Team and client group goals and metrics to identify trends and recommend solutions to improve individual and team performance, retention, and employee experience.
  • Actively partner, coach & develop leadership team members, managers, and individuals. Provide management coaching to build leadership capabilities to address and resolve employee issues, ensuring a balance in representing all parties’ interests.
  • Monitor the “pulse” of employees and develop and execute on initiatives to ensure a high level of employee engagement and a positive employee experience.
  • Be the go-to person for employee related questions for the client group’(s) team on just about anything including local office policies, procedures, systems, benefits, compensation, leaves of absence, etc. 
  • Apply in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Conduct effective, thorough, and objective investigations when needed.
  • Ensure relevant people operational and administrative activities for the client group’s team are carried-out in adherence to global standards.
  • Managing & leading internal communications to the client group’s team to ensure understanding and buy-in. 
  • Partner with broader People team colleagues across Talent Acquisition, People Services, and Organization Development to ensure employee and leadership needs are met and high performing teams are sustained. 
  • Assist with onboarding new staff, particularly leadership, and acquainting them with the company practices, culture and business.
  • Maintain positive relationships with managers and employees to promote our culture of open communication.

Who you are:

  • 8+ years experience in Human Resources (at least 3-5 years prior HR Business Partner experience supporting preferably supporting Marketing teams), preferably within the high-tech space
  • 5+ years advising leadership and managing complex employee relations issues
  • A well-rounded HR skill-set: knowledge of fundamental HR practices across ER, staffing, management practices, organizational effectiveness, compensation, and talent management. 
  • Attention to detail and capability to apply discretion and sound judgment in managing complex processes, decisions and handling sensitive information.
  • Exceptional communication, listening, coaching, facilitation, and conflict resolution skills.Ability to relate well to all kinds of people, up, down, and sideways, inside and outside the organization.
  • Ability to project mature self-confidence, a sense that you can take control of difficult, unpredictable situations, make tough decisions in a timely way, and use thought leadership to guide executives
  • Strong influencing skills leveraging business acumen, expertise, and data.
  • Strong working knowledge of US federal employment laws and regulations (ADA, EEO, FMLA, FLSA) and the ability to appropriately spot employment risk issues. Experience in California, New York, UK, and Australian employment law a plus.
  • Ability to work within compressed timeframes and embrace the sense of urgency, innovation and resourcefulness required in a fast-paced company
  • Comfortable working hands-on to get things done and quickly shifting to complex strategy discussions.
  • Can accomplish results and desired outcomes through formal and informal corporate structures.
  • Possess a resiliently positive attitude, have professional courage, steadfastly persevere through challenges, are ambitious while humble, have high standards for ethics and integrity, and do the right things the right way.
Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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