Senior Manager, Talent Operations at Atlassian

| Austin | Remote
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Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Are you passionate about building and leading talent operations teams? Does enabling outstanding performance through operational excellence excite you every day? We're looking for an experienced leader to build and grow our talent operations team for our global Customer Success Services (CSS) organization. We're defining and building a team focused on the development of our technology architecture, communications, and coordination across talent enablement. If you're passionate about process excellence, enabling people development through technology and communications, and building and growing a high-performing global team, then we need you!
In this role, you will lead our growing team of specialists and partner with our Operations team globally to ensure that our talent and learning technology, architecture, processes, and programs support an environment that enables our CSS teams to grow to their fullest potential, developing in ways they could not elsewhere.
What you're accountable for
  • Talent & learning technology architecture vision and implementation, communications across CSS and supporting programs, coordination of CSS-wide events; in future, this team's responsibilities may expand to include functions like content management, knowledge management/KCS, and/or operational quality and standards
  • Leading the team responsible for CSS talent and learning technology, communications, and talent coordination across multiple geographies and audiences
  • Development and maturation of CSS talent technology architecture, processes, and programs to support rapid growth and scale
  • Growing and developing the individual and collective capabilities of the team
  • Designing, implementing, and tracking the impact of operational interventions worldwide

On the first day, we'll expect you to have
  • 8+ years of experience in complex global organizations in the talent and learning technology, talent process improvement, and/or talent operations functions
  • 5+ years of people management experience in relevant domains
  • Experience building and owning talent and learning technology architecture, processes, and/or programs at scale in high-growth environments
  • The ability to establish and evolve an overall talent operations strategy and prioritize resource allocations to drive rapid value-delivery in a dynamic environment
  • Effective methods for presenting complex programs and plans to a senior leadership audience
  • Analytic rigor, the drive to support decisions with data, and the ability to make data digestible to diverse audiences

Nice to have
  • Proficiency with Gmail, G Suite, and Slack
  • Familiarity with agile software delivery frameworks (e.g., Scrum, Kanban, etc.)
  • Working knowledge of Confluence, Jira, and related tools

More about you
You learn and deliver value quickly in new areas to keep pace with our rapid growth and evolution. You're great at managing a variety of diverse initiatives simultaneously and set clear priorities for your work. You employ multiple tools, methods, and techniques to get things done.
You value high-quality work with attention to detail and have a track record of delivering it. You combine curiosity, judgment, and drive, and like asking "why" to unravel a seemingly complex problem and get to the root cause. You excel at assessing talent, hiring well, setting and managing to clear expectations, and developing a healthy team culture. You cultivate partnerships with people at all levels inside and outside the organization to gather insights, determine solutions, and marshal support to move forward to positively impact business outcomes.
You love collaborating, and you're quick to ask questions, address issues, and give praise. When you encounter a problem, you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to drive ahead. You pair a data-driven outlook with outstanding communication skills to turn insights into action and effectively influence others across all levels. You're excited about building from the ground up, agile in the face of ambiguity, and enthusiastic about pivoting as things change.
More about our team
You'll be joining a growing CSS Talent Enablement team serving multiple regions globally. Our mission is to scale the Customer Support Services organization through business transformation. We break down big-picture objectives into measurable goals, delivering solutions and outcomes across our internal teams. We take the time to assess our impact and to carry learnings into the next opportunity.
Our team is made up of responsible, curious, judicious, and humble collaborators who constantly invest in their growth as leaders. We work as a team, bring issues to the table, and open dialogue among leaders to achieve our collective outcomes. We are driven by empowerment and enablement, and pull the right information, people, and resources together to make impactful decisions and improvements. There is no challenge too large that we can't solve as one team!
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team .
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To learn more about our culture and hiring process, explore our Candidate Resource Hub .
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail

Location

Atlassian believes the future of work is distributed and offers our people the flexibility to help them do what’s important to them. And with few exceptions, we hire people anywhere we have a legal entity as long as they have eligible work rights and sufficient team time zone overlap.

An Insider's view of Atlassian

What's something quirky about your company?

Atlassian creates a culture that sees and understands employees as humans. We take time to celebrate how weird we all are, and it shows in the work we do.

Kesha

Product Marketing Manager

What is your vision for the company?

As the world gets eaten be software, Atlassian plays a foundational role: how do we help knowledge leaders articulate how business operates today? How do we engage 'visioneers' to help reimagine an analog process into something digital? And how do we ensure that we enable developers to be as productive and effective as possible?

Noah Wasmer

Head of Tech Teams

What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks, ergonomic workstations, employer-paid insurance coverage for you and your family, pension and more.

We're a global company and each of our office locations also has its own unique perks and benefits. Some of our benefits vary slightly by location.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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