Q2
As passionate about our people as we are about our mission!
Austin, TX
Remote
Hybrid

Senior Relationship Manager

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Q2 is seeking a Senior Relationship Manager responsible for delivering sales and leading strategic engagements for a blended bank and credit union portfolio of clients, across both the retail and commercial banking spectrums. Building, deepening and retaining client relationships, extending contracts, as well as cross-selling new products and capabilities, are all critical components of this role, as is the ability to partner effectively internally to ensure client needs are met across the organization. The ideal candidate is a dynamic professional with a zest for strategic conversations and ability to close business deals that effectively meet client needs and deliver on sales goals.

RESPONSIBILITIES:

  • Understand and guide financial institution (FI) digital strategies across retail and commercial banking, lending and treasury management functions

  • Identify opportunities and cross-sell additional Q2 products to established client base

  • Lead contract renewal negotiations for assigned accounts

  • Leverage effective sales methodologies to forecast and build a strong lead pipeline

  • Analyze client problems, needs and requirements, and then position Q2 products and services to resolve/meet them

  • Deepen relationships with client base, developing executive contacts across the organization

  • Plan and lead quarterly business reviews, tying client strategies to presentation content, sharing Q2 roadmaps and providing industry-relevant knowledge to help meet client growth objectives

  • Lead monthly strategic calls with executives, ensuring Q2 is meeting the expectations of the FI and that we are perceived as a partner vs vendor

  • Represent Q2 at client events and user group sessions, as needed or assigned

  • Provide input to Product Management on recommended enhancements based on client feedback

  • Provide product information on regular cadence to drive client interest and showcase Q2 innovation

EXPERIENCE AND KNOWLEDGE:

  • 8+ years minimum Business to Business or Business to Consumer sales and relationship management experience

  • Digital Banking experience required, either at an online banking service provider or running online banking at a bank or credit union

  • Proven results in meeting/exceeding sales and satisfaction targets, including renewals, cross-sales and metrics-driven client advocacy/satisfaction

  • Proven executive relationship building skills, including ability to drive organizational needs-assessment, and experience maneuvering within C-level structure of a large account

  • Deep understanding of digital financial strategies and market dynamics

  • Interest in financial technology and software

  • Lifelong learner with desire to continually delve into and further develop understanding of new digital and fintech offerings

  • Proven ability to work effectively remotely, and willingness travel as needed

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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What are Q2 Perks + Benefits

Q2 Benefits Overview

At Q2, we are as passionate about our people, as we are about our mission!
Q2 invests in our employee's success by providing robust employee health and wellness benefits.

Some Benefit Highlights include:
* Lifestyle Spending Accounts (For Gym, Babysitter, DogSitter etc.)
* Family Planning Benefits (Including Adoption Support)
* Parental Leave Benefit: New parents can enjoy 12 weeks of paid leave.
* Flexible Time Off
* HSA Matching Program
* 401K Matching Program
* Career Development Programs
* Active ERG Teams, Communities and Education
* Q2 Community and Philanthropy Programs
* Our You Earned it! Employee Rewards & Recognition Program:
These are points given between any employee recognizing great work or collaboration. The points are redeemed for products, or converted into cash donations for various charities of choice,. They can also be donated to our employee compassion fund. (See below)
* Q2 Employee Compassion Fund - Our employees donate to this fund, which is established for Q2 employees who may need short term assistance.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Want to know more about our authentic culture and work environment?
Check us out at: https://www.q2.com/culture and explore jobs today.
We'd love you to join our super hero "Circle of Awesomeness" and be part of #Q2Peeps today!

Q2 hosts various employee recognition events, philanthropic activities and our communities events, as part of our mission to build stronger more diverse communities:
* Dodgeball for Charity! (We raised $102K- last year!)
* Q2 Spark (Part of our mission to support our communities, and the communities of our customers!)
* Q2 Philanthropy Fund! We have partnered with Austin Community Foundation to make it easier and more accessible for non-profit organizations to apply for grants from Q2, as part of our community support mission.
(Check out the Q2 Stadium Dreamstarter Program!)
* Annual Employee Appreciation Day!
* Our Annual Circle of Awesomeness Celebration (A full day's celebration of employee recognition for outstanding achievements!)

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