Senior Talent Operations Specialist for Customer Support Services

| Austin
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.


Job description

We're looking for a strong talent operations specialist to join the Customer Support and Success team at Atlassian. This role will focus on maturing our people processes and building our management capability. If you are passionate about enabling people and teams, then we need you!

You'll work with leaders and subject matter experts to deliver impactful outcomes to the organization, bringing order and focus while leaving room for flexibility and innovation. In this role you will be a highly influential individual contributor. You'll promote infectious urgency around you, as a mentor, multiplier, thought leader, negotiator, and awesome communicator rolled into one.

More about you

You value high-quality work and like asking "why" to unravel a seemingly complex problem and get to the root cause. You combine curiosity, judgment, humility, and drive, and take a systems perspective, engendering a collaborative environment where teams work together to solve problems with a positive outlook.

When you encounter a problem, you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise sound judgment to drive ahead. You possess strong organization, communication, and facilitation skills, and are an effective change leader, able to influence and advocate for your customers. You turn insights into action and effectively coach others to do the same. You're comfortable interacting across all levels of an organization and can facilitate discussions and field questions like a pro.

You learn quickly and deliver value quickly in new areas to keep pace with our rapid growth and evolution. You’re great at managing a variety of initiatives simultaneously and set clear priorities for your work, even in highly ambiguous situations. You employ multiple tools, methods, and techniques to get things done.

The experience we’re looking for includes:

  • Experience mentoring and coaching managers outside of your direct hierarchy
  • Demonstrated ability to influence leaders at all levels, including senior leadership
  • Proven integrity working with highly sensitive, confidential data
  • Experience leading large-scale programs, transforming complex systems and processes, suggesting user-focused improvements, and leading change across a globally-distributed workforce
  • Strong performance assessment skills, and the ability to coach others to be stronger assessors of skill and performance.

On your first day, we'll expect you to have:

  • 5+ years of front-line management
  • Experience managing other managers
  • Development and improvement of talent processes
  • Experience working in a high-growth, high-tech environment

Some sample responsibilities include:

  • Running and evolving our quarterly performance management and promotion processes, including calibrations for a 600+ person global organization.
  • Working with new and experienced managers to foster their ability to assess, coach, and develop their team members.
  • Serving as the main point of contact for alignment with central HR talent programs.
  • Leading the organization through changes to our talent processes.

More about our team

You'll join a growing Operations Enablement Team located in multiple regions across the globe. You'll be working very closely with the CSS Leadership Team and Atlassian’s People Team.

We challenge each other constantly to improve our work and ask hard questions. We're direct, focused, and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things. Good food, coffee, and whiteboards are a few of our favorite things!

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail

Location

303 Colorado St , Austin, TX 78701

An Insider's view of Atlassian

What's something quirky about your company?

Atlassian creates a culture that sees and understands employees as humans. We take time to celebrate how weird we all are, and it shows in the work we do.

Kesha

Product Marketing Manager

What is your vision for the company?

As the world gets eaten be software, Atlassian plays a foundational role: how do we help knowledge leaders articulate how business operates today? How do we engage 'visioneers' to help reimagine an analog process into something digital? And how do we ensure that we enable developers to be as productive and effective as possible?

Noah Wasmer

Head of Tech Teams

What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks, ergonomic workstations, employer-paid insurance coverage for you and your family, pension and more.

We're a global company and each of our office locations also has its own unique perks and benefits. Some of our benefits vary slightly by location.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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