Training Manager
The home search starts online, but the real estate industry is often optimized for in-person, one-on-one service. That's a fantastic experience once you connect with the right professional, but finding the right fit isn't always a smooth process. Opcity built a nationwide real-time data and technology platform combining cutting edge deep learning, business analytics and human intuition with the latest web, mobile and digital telephony technologies to enable our team of professionals, and thousands of real estate agents and brokers, to make sure we connect every home buy with the right agent at the right time so more time is spent finding a home and less time finding the perfect agent.
The Training Manager (TM) is responsible for educating trainees through our learning and development programs at Opcity. These programs include the new hire training class and continued education sessions. The TM manages all the necessary tools, content, and logistics needed to successfully prepare and facilitate trainings. This includes collaboration with key stakeholders for content accuracy and alignment. In addition, the TM provides support for other ad-hoc training projects.
Areas of Ownership
- Facilitate instructor-led sessions and develop trainees through new hire training curriculum and/or Opcity Academy sessions.
- Create, maintain, and facilitate training content and curriculum.
- Educate trainees on expectations around metrics and activities while maintaining a high standard for Quality and adherence to the Rules of Engagement. Coach trainees on Quality, tone, script adherence, and customer service skills through, call monitoring, call breakdowns and performance management with ongoing training.
- Lead team meetings to discuss daily operations and performance to create a strong sense of motivation and encouragement. Manage employee attendance and evaluate performance
- Hold 1-on-1 training meetings and call breakdowns with trainees Partner with Managers to discuss any additional feedback and/or guidance on ways to improve training curriculum.
- Partner with PeopleOps to collaborate and/or meet to discuss any tasks or projects related to the training class.
- Assess training needs and develop programs focused on scripts, product knowledge and effective techniques that will maximize trainee’s productivity, quality, and customer service.
- Monitors and analyzes trainee performance to evaluate training effectiveness. Collaborate with Quality to stay current, note trends, and implement best practices.
- Collaborate with Managers to facilitate a successful transition from training to the floor.
- Provide reports and/or assessments of trainee performance, attendance, development, achievements, as requested.
- Collaborate with Managers to create a fun and positive work environment.
- Provide support and guidance for Training Supervisors.
- Provide support to other Learning and Development projects, as needed.
The Ideal Profile
- BA/BS in education, communication, human resources, training or related field A minimum of 2 years work experience in training and development management (essential). Work experience includes instructor led facilitation and skills in lesson/curriculum planning, development, implementation, and evaluation.
- Computer literate with proficiency in MS Office and related business and communication tools (Must be proficient in Microsoft PowerPoint, Excel, and Word)Excellent knowledge of learning and development theories and models.
- Strong instructor led training and facilitation skills in a classroom setting. Excellent organizational and time management skills.
- Excellent written, verbal, and interpersonal communication skills
- Excellent project management skills.
- Ability to manage crucial conversations
- Meticulous attention to detail.
- Strong time-management skills.
- Experience in technology or real estate industry (preferred, but not required).LMS experience (preferred, but not required).