Vice President, Talent at Khoros (Remote)

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At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.
The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations - creating deep relationships and fostering brand loyalty and advocacy.
Khoros has seen significant employee growth over the past year and we intend to continue our rapid growth. To help fuel that growth, we are significantly expanding our talent acquisition and operations functions and are looking for a Vice President, Talent. This person will be a thought leader on talent, will drive our talent acquisition and operations strategies and will lead a sizable team. This person will be a part of the senior talent leadership team and will report directly into our Chief Talent Officer. This is the ideal role for an experienced global talent leader who enjoys a rapid growth environment and has a curiosity for optimizing the talent acquisition function.
Some Responsibilities Include:
  • Sets the Talent Acquisition, Operations and Rewards strategies for the company, ensuring the organization is prepared for future talent needs
  • Develops and manages best-practice Talent (Acquisition and Operations) processes that are highly successful in attracting the most qualified employees and matching them to the jobs for which they are most qualified
  • Manage the team to set priorities around: recruitment, benefits, compensation, HR systems and HR operations
  • Build a high performing team of professionals by coaching and developing a creative environment of continuous learning
  • Partner with the senior leaders to conduct workforce planning, drive organizational design and scenario planning, succession planning, and identify talent trends, using a data-driven approach
  • Influence through data; creating data-backed actionable insights to continuously improve practices
  • Partner extensively with Khoros Diversity, Equity, and Inclusion leader to support the diversity and inclusion strategy, including but not limited to, external initiatives to brand Khoros as an employer that values having a diverse workforce, driving talent strategy to hire diverse candidates, build programs and initiatives internally that support a culture of inclusion

Minimum Requirements:
  • 10+ years of progressive experience within the talent/hr function in a hyper growth SaaS or technology environment
  • At least 5 years of leading, developing and inspiring high performing talent teams
  • Experience scaling a recruiting function during a period of very aggressive growth
  • Experience with developing total rewards strategies
  • Experience using metrics and analytics to lead an anticipatory hiring model (eg. forecasting net and backfill hiring needs to ensure our team is resourced for the hiring needs)
  • Passionate, strategic leader who has successfully influenced a cohesive and collaborative culture across an organization
  • Ability to thrive in ambiguity and deliver impactful results
  • Deep knowledge of talent attraction partners (e.g., platforms, agencies, branding firms)
  • Deep knowledge of HR operations partners (eg. HRIS, comp planning, broker relationships)
  • Strong interpersonal skills and the ability to communicate, influence and earn trust with anyone from the C-Suite to the talent acquisition team
  • Outstanding verbal and written communication skills

The budget for this role is up to $220k base salary range with a 25% Bonus + equity. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications. Your actual pay will be based on your skills and experience.
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Technology we use

  • Engineering
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Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

An Insider's view of Khoros

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. We live better thanks to our competitive benefits package and employee-first culture. Employees can take care of themselves, their families, and also lead a healthy work-life balance. This includes working-from-home, office, or hybrid, volunteering for their communities, and competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs. We recently earned a TrustRadius Tech Cares Award, highlighting our strong corporate social responsibility (CSR) efforts.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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