About us:

HomeAway, based in Austin, Texas, is the world leader in vacation rentals with more than 2 million unique places to stay in 190 countries, and is a part of the Expedia, Inc. family of brands.

HomeAway offers an extensive selection of vacation rental homes that provide travelers with memorable experiences and benefits, especially more room to relax, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online. 

Description:

The Implementation Specialist is a problem solver member of the Implementation Team and leads activations of listings and e-commerce integrations for Property Managers (PMs). Implementation Specialists are comfortable with being responsible for client projects from discovery through completion, including consolidation of accounts, activation of feeds, and e-commerce onboarding and training.

Responsibilities:

• As an Implementation Specialist, your main responsibility is to contribute by working with Property Managers and their Property Management Software Company to activate listings content and e-commerce feeds for their listings to appear inviting on HomeAway sites globally.
• Evaluate accounts, problem solver and communicate recommendations and documentation based on the Property Manager's current account state with goal of optimizing client success.
• Manage integration go-live periods; aim problems, contribute working closely with internal teams to ensure optimal performance of integration and happiness.
• Communicate updates throughout project lifespan with clients and internal partners on various teams.
• Provide recommendations, communicate policies, and guidelines about performance and e-commerce practices and work with PMs to ensure understanding of integration functionality to allow for success.
• Track and provide data on KPIs (critical metrics) related to projects, including timelines and client happiness. 
• Manage pilots when new software integrations are launched.
• Project manage and/or contribute to other Integrated PM (IPM)-related projects.

Qualifications:

• Bachelor’s degree required.
• Experience with HTML or XML. 
• 2+ years of experience in implementation management, client services, project management, or engagement management.
• 2+years of project management experience; able to successfully handle multiple projects for 20+ clients at varying stages.
• Client-centric, standout colleague, excellent teammate.
• Experience with Excel, Microsoft Office Suite.
• Can-do, detailed problem solver who can identify complexities and keep ownership of processes and issues.
• Able to give communication for audience and provide appropriate training based on customer technical experience.
• Adaptable; comfortable with process and product changes.
• Able to self-direct and make good judgments based on information available.
• Able to quickly learn new technical concepts and tools.
• Spanish or Portuguese fluency preferred.
• Experience with Salesforce.com and with issue-tracking software (JIRA, Rally, etc.) preferred.

Benefits:

• Competitive health and insurance benefits
• Competitive salary
• Annual target bonus or commission
• Paid vacation and sick time
• Vacation rental on a yearly basis (taxable benefit)
• Employee Stock Purchase Program
• Free snacks and beverages
• Frequent company update talks with our leadership team
• Free listing on HomeAway.com
• Electric, adjustable stand-up desk
• Discounted Metro & Rail pass
• Casual dress code